D072 Module 6 Training Exam With All Correct Answers.

The ability to understand and manage emotions in oneself and in others - Answer Define the term emotional intelligence (EI). People with high EI are better able to regulate their behaviors and emotions and are therefore more successful in their personal and business relationships - Answer What are the benefits of having high EI? Self-awareness, self-management, social awareness and relationship management - Answer What are the 4 building blocks of EI? Self-awareness - Answer What EI term describes the ability to accurately perceive, assess, and exhibit appropriate emotions? Self-management - Answer What EI term describes a person's ability to channel he/her emotions in a positive way when needed? Social awareness - Answer What EI term refers to the ability to empathize and understand how others feel? Relationship management - Answer What EI term describes the ability to assist others in managing their own emotions and to establish supportive relationships with others? Emotional quotient (EQ) is a measure of the level of a person's EI. - Answer Define the term Emotional quotient. High emotional intelligence, moral strength, grit, and courage - Answer What are four important characteristics do moral leaders need? The extent to which people want to see themselves as ethical car