Post Office Exam Questions with 100% Correct Answers

3 goals of SSA Correct Answer GROW REVENUE , INCREASE MARKET SHARE , DEVELOP LIFETIME CUSTOMERS RCE Correct Answer Retail Customer Experience , used to correct conditions harmful to customer sarisficstion / revenue 4 Core Values Correct Answer Relentless, Secure, Simple, Personal 4 Key Actions Correct Answer *STARR W| CUSTOMER NEEDS *PROVIDE EXCELLENT CUSTOMER EXPERIENCE *BUILD RELATIONSHIPS *COMMUNICATE EFFECTIVELEY Priority mail Correct Answer Two-three day service. Safurday delivery. $50 insurance First class Correct Answer Post cards , letters , etc . Prices based on shape& weight Standard post Correct Answer 2-8 days ! Parcels. Can weigh up to 70 lbs measure 130 inches. Price based on weight, distance , shape Priority mail express Correct Answer Overnight delivery or money back. 365 days . Postal premier product . $100 insurance for free. Free Saturday delivery. Sunday/holiday delivery free Registered mail Correct Answer Most secure service Movement monitored Employees personally responsible EX; BONDS , DEEDS , STOCK, CHECKS , BUSINESS RECPRDS Non verbal cues Correct Answer Gesture, expression, physical cues55% Vocal variety 38% Words 7% S.O.L.E.R Correct Answer Squarely face the person. open your posture. Lean towards the sender.Eye contact maintained.Relax while attending NON VERBAL CATERGORIES Correct Answer Body movement , facial expressions, personal space NEED Correct Answer A desire to improve or accomplish something