AirMethods PAC Study Guide latest updated
24/7 telephone # for DPL
402 970 1428
CEO of Airmethods
Aaron Todd
President of DPL
Wayne Sensor
Manager of Training
Lisa Housler
How are breaks handled at DPL
workforce will email your schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are accrued & what
happens if you exceed either one
vacation is scheduled at least 24hr advanced, sick time (asap), bereavement is 4 consecutive for
current immediate family member, 2 con/days for extended family. Accural= 3.5hrs per paycheck.
Sick= 1.8hrs per paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important
it is a resource drive/folder. Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL
PTF-PAC-OPERATIONS LEAD- OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service
we are representing our hospital
Understand the importance of logging out of instant messenger prior to logging in to citrix
you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO
payroll website, changer address, password, direct deposit, etc
Be familiar with policies
Attendance, Cell Phone, Gossip, Dress Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails
Health Information Portability Accountability Act
, Know what PHI is and understand that all documents with PHI must be shredded
Protected Health Information
Know the difference between and give an example of both Internal and External customer
Internal-air methods contracted entities, External- non air methods entities (UNMC, Methodist)
Understand why its important to document each and every transfer request
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line
For quality control and training purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper information
0000
Know how to fill in the DOB field if you don't have the information for adult & pediatric
Adult 01/01/1990 pediatric 01/01/2000
Know and understand the EMTALA questions and why they are important
The purpose of EMTALA, so that patients are not denied treatment (patient dumping). Is this referral
a medical emergency at this time. Does your facility have the equipment to care for patient. What are
you lacking
Know what is meant by the term dumping is the reference to transfer requests
When hospital transfer patients because they have no way of paying for treatments
Understand that if you fail to ask the EMTALA questions what should you do
Call back and ask them
Know who can and can't call in a transfer request for a patient
Hospital employees where patient is located can call TC. Patients, family members, friends cannot call
in TC
Know what to do and what to say if a patients family members calls the tc to check on transfer
Refer them back to the hospital where the patient is being treated. We cannot provide the name of
hospital
Understand what needs to be done following a bed assignment even if you are not the primary in the
transfer
Call/notify the sending hospital, continue working the call and move forward with that call
Understand what listening out loud means
Using verbal ques to show caller that you are paying attention
24/7 telephone # for DPL
402 970 1428
CEO of Airmethods
Aaron Todd
President of DPL
Wayne Sensor
Manager of Training
Lisa Housler
How are breaks handled at DPL
workforce will email your schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are accrued & what
happens if you exceed either one
vacation is scheduled at least 24hr advanced, sick time (asap), bereavement is 4 consecutive for
current immediate family member, 2 con/days for extended family. Accural= 3.5hrs per paycheck.
Sick= 1.8hrs per paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important
it is a resource drive/folder. Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL
PTF-PAC-OPERATIONS LEAD- OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service
we are representing our hospital
Understand the importance of logging out of instant messenger prior to logging in to citrix
you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO
payroll website, changer address, password, direct deposit, etc
Be familiar with policies
Attendance, Cell Phone, Gossip, Dress Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails
Health Information Portability Accountability Act
, Know what PHI is and understand that all documents with PHI must be shredded
Protected Health Information
Know the difference between and give an example of both Internal and External customer
Internal-air methods contracted entities, External- non air methods entities (UNMC, Methodist)
Understand why its important to document each and every transfer request
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line
For quality control and training purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper information
0000
Know how to fill in the DOB field if you don't have the information for adult & pediatric
Adult 01/01/1990 pediatric 01/01/2000
Know and understand the EMTALA questions and why they are important
The purpose of EMTALA, so that patients are not denied treatment (patient dumping). Is this referral
a medical emergency at this time. Does your facility have the equipment to care for patient. What are
you lacking
Know what is meant by the term dumping is the reference to transfer requests
When hospital transfer patients because they have no way of paying for treatments
Understand that if you fail to ask the EMTALA questions what should you do
Call back and ask them
Know who can and can't call in a transfer request for a patient
Hospital employees where patient is located can call TC. Patients, family members, friends cannot call
in TC
Know what to do and what to say if a patients family members calls the tc to check on transfer
Refer them back to the hospital where the patient is being treated. We cannot provide the name of
hospital
Understand what needs to be done following a bed assignment even if you are not the primary in the
transfer
Call/notify the sending hospital, continue working the call and move forward with that call
Understand what listening out loud means
Using verbal ques to show caller that you are paying attention
