Part I: CSSGB questions with correct answers

Why is Six Sigma important in a business application? Correct Answer-organizations must stay profitable to remain in business, and Six Sigma is a powerful tool to that end. Which was the first documented organization to utilize Six Sigma as we know it today? Correct Answer-Motorola Inc What is the most common cause of a failed Six Sigma program in an organization? Correct Answer-Management's lack of commitment to real process improvement Who developed the concept of what we call statistical process control (SPC)? Correct Answer-Walter A. Shewhart The quality guru who created the 14 Points and 7 Deadly Diseases Correct Answer-W. Edwards Deming The cause and effect diagram, or fishbone diagram, was created by? Correct Answer-Kaoru Ishikawa Which quality guru wrote extensively about three key managerial processes (quality planning, quality control, and quality improvement)? Correct Answer-Joseph M. Juran The key tool of a process approach when looking at issues is Correct Answer-Input Process Output (IPO)