COM 312 Midterm Exam Questions With Correct Answers

Interpersonal Conflict and its parts - Answer a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - Answer 1. prelude (people involved) 2. triggering event 3. initiation phase (becomes known) 4. differentiation phase (conflict) 5. resolution phase (accept outcome) civility - Answer attitude of respectful behavior towards others, not based on your feelings for them incompatible goals - Answer occur when seeking different outcomes dysfunctional conflict styles - Answer 1. avoidance/accommodation 2. competitive 3. passive agressive functional conflict styles - Answer 1. compromising 2. collaborating (preferred method) scripts - Answer routine events done without variation, URP is a negative script. attribution theory - Answer people act as they do in conflict because of their attributions for the people involved. internal attributions - Answer someone failed because they suck. occur when someone does something bad. external attributions - Answer someone succeeded because those around them rock. occurs when someone does something good. social exchange theory - Answer evaluate relationships on their value, cost, and benefits. false conflict - Answer thinking there is a conflict when there is not, uncertainty theory. defensiveness & listening - Answer when we are defensive it makes us stop listening, but listening lessens defensiveness. empathy - Answer ability to consider another persons feelings so you can see the situation from all sides