SPHR Final Practice Test 116 Questions with Verified Answers,100% CORRECT

SPHR Final Practice Test 116 Questions with Verified Answers By defining its organizational values, and organization a. avoids ethical complications b. will be in compliance with employment law c. demonstrates what employees must do to succeed in the d. provides a guideline for employee Behavior - CORRECT ANSWER provides a guideline for employee Behavior In conducting its SWOT analysis, a strategic planning team list the skills and knowledge of its employees as a strength however, it identifies low employee morale as a weakness. The team assumes that employee morale is related to the fact that employees have not had braces in 2 years. To minimize the witness it has identified, what is the first thing the company should do? a. host an Employee Appreciation Day and recognize key contributors b. survey employees about their satisfaction with a company and their c. increase salaries of key employees who would be difficult to replace d. hire an outside consultant to create a pay-for-performance program - CORRECT ANSWER survey employees about their satisfaction with the company and their jobs In the visual below, what is the relationship between training and revenues a. as training increases, revenues increase b. as training increases, sales decrease c. there is no relationship between revenues and training d. it is impossible to draw conclusion - CORRECT ANSWER as training increases, revenues increase An HR Manager decides to test a theory that decline in the training of account managers is directly related to a decline in subsequent sales revenues. The BEST way to test this theory is to a. interview sales people and determine the reasons for declining sales b. survey account managers about the importance of training c. track the correlation between training and revenues d. identify external events that have an impact on sales revenues - CORRECT ANSWER track the correlation between training in revenues by doing so HR manager can determine if the data supports the theory HR manager decides to test the theory that a decline in the training of account managers is directly related to a decline in substantial sales revenues. Which of the following techniques will be most valuable in helping the HR manager visualize the correlation between training and revenues? a. cause and effect diagram b. scatter diagram c. control chart d. bell curve - CORRECT ANSWER scatter diagram shows the relationship between two variables An organization is that to downsize in response to a downturn in business. The CEO recommends that the organization make its layoff decisions based on annual performance appraisal scores. However, three long-term employees have been with the organization from the beginning and have never had performance reviews. What should be the deciding factor in making the layoff decisions? a. critical skills that the employee possesses b. Senority of the employees c. annual salary of the employees d. employees proximity to retirement - CORRECT ANSWER critical skills that the employee possesses According to the US Census, people over 50 make up 28% of the population. What is the most critical impact on the workforce? a. organizations will be able to replace high paid workers with lower or paid workers b. employers can expect their Healthcare cost to lessen as older employees retire c. Baby Boomers will take their organizational learning with them when they retire d. talented, younger employees will have more opportunities for promotion - CORRECT ANSWER Baby Boomers will take their organizational learning with them when they retire What is the advantage of using a balanced scorecard approach? a. the customer perspective is not required b. financial reporting will be consistent and accurate throughout the organization c. daily activities will be linked to business strategies d. employees at all levels of the organization are required to participate - CORRECT ANSWER Daily activities will be linked to business strategies. the advantage of the balanced scorecard approach is that it goes beyond financial reporting and also toss customer satisfaction, growth and learning an internal business processes to a company strategy a retailer advertises that it always has the lowest price on everyday good. In keeping with its business strategy, which of the following activities is MOST important? a. providing a highly trained sales staff b. securing favorable contracts with its suppliers c. building new, modern stores d. allowing decentralized decision-making - CORRECT ANSWER securing favorable contracts with its suppliers, low-cost retailers by and volume in deal with suppliers who are willing to give them favorable pricing and delivery terms, Warehouse products for them, and provide just-in-time deliveries. This enables them to pass on their savings to their customers a company has 12 furniture store is located within a three-state area. An HR Manager in a store manager are located at each door. However, all decisions are made at headquarters or accordingly two companies policy manual. The PRIMARY advantage of this approach is that a. reduces Staffing in operating cost b. leads to higher levels of employee satisfaction c. enables customer problems to be handled quickly d. makes it easy to recruit store managers who can work within procedures - CORRECT ANSWER Reduces staffing in operating cost, a centralized management staff can make decisions for all stores, eliminating the need to have marketing or purchasing specialist at each store. The centralized approach also results in economics of scale and a consistent approach from store to store. Which of the following is MOST likely to prevent ethical violations? a. training employees on laws and regulations with which they must comply b. requiring applicants to pass and honesty test c. creating a chief ethics officer position for the company d. creating a code of ethics in training all employees - CORRECT ANSWER creating a code of ethics in training all employees Which of the following is protected by the Sarbanes-Oxley ACT a. board members who approve changes in financial reporting practices b. International employees who pay for an officer's to obtain c. employees who report violations of Federal Security laws d. managers who provide accurate information regarding former employees - CORRECT ANSWER employees who report violations of Federal Security laws, the sarbanes-oxley ACT has a whistleblower provision that provides protection for employees of publicity traded companies who report violations The following accounts appear on a company's balance sheet. Which is considered an accrued liability? a. vacation payable b. prepaid expenses c. inventory d. stock - CORRECT ANSWER vacation payable. the company must show wages, salaries, and vacations as accrued liabilities. The company owes these wages to the employees, and since they are cash transactions they must appear on the balance-sheet Which of the following is true of balance sheets? a. IRS requires that they must be done yearly b. they show items that are measurable in financial terms c. they provide a snapshot of the organization's financial position and operating results d. they provide a bottom-line look at how the company is performing. - CORRECT ANSWER They show items that are measurable in financial terms. a balance sheet report assets, liabilities, and Equity. It can only measure transactions that are measurable in money. For example, depreciation, measured in dollars, must be reported even if there is no related cash flow in pack. A 200 employee manufacturing company has one at 3 million government contract it must produce 60000 aircraft Parts over the next 3 months. Presently the production Department runs two shifts and utilizes 70 skilled workers per shift. Normal production for the company is 50000 parts per month. The company must maintain its current production and fulfill the New Order. Currently it has 10,000 parts and inventory. The first step that the production Department should take is to a. determine the standards that are required to meet its new and existing business b. hire new staff to meet the additional Demand c. calculate the profit margins to determine if the work can be done profitably d. immediately require its workers to work overtime - CORRECT ANSWER determine the standards that are required to meet its new and existing business, the company must determine the amount of quality parts that can be produced in a given time.. If it falls short of the required output, then plan for ways to increase production A 200-employee manufacturing company has one at 3 million government contract it must produce 60000 aircraft Parts over the next 3 months. Presently the production Department runs two shifts and utilizes 70 skilled workers per shift. Normal production for the company is 50000 parts per month. The company must maintain its current production and fulfill the new order. Currently it has 10,000 parts and inventory. Which of the following Staffing strategies will work best in this situation? a. required present workers to work overtime b. hire temporary workers for a third shift c. add quality inspectors to ensure that the parts meet standards d. managers to assist in the production area - CORRECT ANSWER Require present workers to work overtime. the company needs skilled workers, and adding a third shift may not give the company the quality that it requires. It will take time and money to train new workers. In this instance, it may be more cost-effective to pay the overtime A 200-employee manufacturing company has one at 3 million government contract it must produce 60,000 aircraft Parts over the next 3 months. Presently the production Department runs two shifts and utilizes 70 skilled workers per shift. Normal production for the company is 50,000 parts per month. The company must maintain its current production and fulfill the new order. Currently it has 10,000 parts and inventory ,because the company is a government contractor, it is required to a. run disparate it treatment calculations on all of its selection procedures b. allow employees to view the information in their personnel files c. have a formal affirmative action plan d. establish a quota system for hiring minority employees - CORRECT ANSWER The company is required to have an affirmative action plan since it has more than 50 employees and a government contract that exceeds 50,000 in a one year. the vice president of HR for an organization that operates on the basis of a product leadership strategy is told that the competition has just released the product superior to a new product that the organization is ready to launch. What strategy should the organization employ at this point? a. ignore the development and complete the new product as scheduled b. accelerate the new product development and launch as soon as possible c. abort the launch and immediately work on the Next Generation product d. abort the launch and adopt a completely new product line in a new market. - CORRECT ANSWER abort the launch and immediately work on the Next Generation product then to release a new product that could be seen by the market as inferior. If the organization releases and I fear your product, it strategy a product leadership will be compromised The CEO of a startup organization has been struggling with the strategic planning process and wants to ensure that the plan will motivate employees at the right time. In which Step of the strategic planning process should the HR Director recommend that the CEO work with the employees to get them motivated towards plan success? a. strategy formulation b. strategy development c. strategy implementation d. strategy evaluation - CORRECT ANSWER strategy implementation is the step of the strategic planning process where motivating employees to work towards organizational goals yields the greatest benefit Five years ago, a Wireless company acquired a smaller competitor to gain greater market share. The acquired organization still had a very strong brand and is attractive to the financial Community. However, they acquired company has not integrated into the culture of the parent organization and has become an unprofitable drain on corporate resources. The parent company's current retrenchment strategy has failed to achieve a turnaround. Management is concerned that the entire organization will soon collapse if no action is taken with the acquired company but wants to recoup its original investment. What strategy should management execute? a. growth b. bankruptcy c. liquidation d. divestiture/ implementation - CORRECT ANSWER divesting part of the organization is often chosen by strategic managers when retrenchment fails to accomplish a desire turn around. Five years ago, a Wireless company acquired a smaller competitor to gain greater market share. The acquired organization still had a very strong brand and is attractive to the financial Community. However, they acquired company has not integrated into the culture of the parent organization and has become an unprofitable drain on corporate resources. The parent company's current retrenchment strategy has failed to achieve a turnaround. Management is concerned that the entire organization will soon collapse if no action is taken with the acquired company but wants to recoup its original investment. After the above strategy has been implemented, what is the next phase in the strategic planning process? a. strategy analysis b. strategy formulation c. strategy development d. strategy evaluation - CORRECT ANSWER strategy evaluation An organization with over 10,000 employees has been producing chip products for over a hundred years. It sells its products all over the world with multiple plant and a strong Distribution system. the company is currently experiencing problems making their financial numbers, suffering from outdated procedures, and losing ground to the competition. And management is reluctant to implement change and revert to old processes whenever change is attempted. in which stage of its organizational evolution is the company in? a. introduction b. growth c. maturity d. decline - CORRECT ANSWER decline usually occurs when the organization becomes entrenched in rules and policies and the leadership becomes resistant to change An organization with over 10,000 employees has been producing chip products for over a hundred years. It sells its products all over the world with multiple plant and a strong Distribution system. the company is currently experiencing problems making their financial numbers, suffering from outdated procedures, and losing ground to the competition. And management is reluctant to implement change and revert to old processes whenever change is attempted. How can HR help during the phase of the organization's evolution? a. develop the vision statement and find growth opportunities b. increase recruiting efforts in leadership development c. formalize policies, procedures and expansion activities d. cross-train employees and organized outplacement - CORRECT ANSWER HR will be instrumental in organizing a replacement, providing Outsourcing, controlling costs, retraining key people, and cross-training employees during the decline phase of the organization's evolution HR is assisting a project manager in clarifying project scope and other critical aspects of project. The project manager is also assuming the project team. What should HR advise the manager to look for in a project team members? a. commitment to the project objective and understanding of their role b. knowledge of the project and a willingness to sponsor activities c. commitment to their regular responsibilities and strong negotiating skills d. knowledge of leadership and the ability to listen - CORRECT ANSWER commitment to the project objectives and an understanding of the row. All team members must understand their roads and obligations as well as rules and processes under which the team will operate an HR professional establishes a recognition program. Which of the following is associated with directing function of management? a. forecast the motivation needs for the recognition program b. is on the actual recognition program c. schedule and conduct recognition ceremonies d. this is a test of the recognition program - CORRECT ANSWER schedule and conduct recognition ceremonies involves engaging in those activities that ensure effective operation, including leadership and motivation of employee action towards goals HR department is assisting the organization with human capital planning it has been requested to provide some common measures for future evaluation. Which of the following are common measures of human capital? a. gross profit margin, income, budgeting, and Workforce accounting b. marketing, customer interaction, price, and Workforce promotion c. inventory control, scheduling, Workforce capacity, operations d. productivity, compensation, leadership, and work for stability - CORRECT ANSWER productivity, conversation, leadership, and the work for stability A shoe manufacturer introduced a new shoe product to the market at the lowest price possible. Sales were very poor, so the product was pulled off store shelves. The organization's management plans to reintroduce it as a high-cost designer product. These types of decisions are usually made by which business function? a. Financial assessment b. information technology c. operation standards d. marketing pricing - CORRECT ANSWER marketing pricing is the process of planning, pricing, promoting, and distributing goods and services to satisfy organizational objectives Which activity should be performed FIRST in the process of merger and acquisition? a. team formulation, training, and preparation for change b. performance of due diligence audit and investigation c. organization integration in continuous communication d. measurement implementation and Staffing plan for formulation - CORRECT ANSWER team formulation, training, and preparation for change An organization must make cost reductions to meet its annual Financial those. The marketing function has been targeted it because it has significant cost overruns, has not met the marketing plan objectives, and has outdated, unimaginative marketing campaigns. The strategy recommended by management is to outsource the marketing function. What should management build the new outsourced marketing organization structure around? a. employee conferences and short-term inside relationships b. job descriptions and long-term outside relationships c. core competencies and long-term outside relationships d. Staffing plans and short-term internal relationship - CORRECT ANSWER core competencies and long-term outside relationship An organization must make cost reductions to meet its annual Financial those. The marketing function has been targeted it because it has significant cost overruns, has not met the marketing plan objectives, and has outdated, unimaginative marketing campaigns. The strategy recommended by management is to outsource the marketing function. if the HR department was requested to outsourced as a cost-saving measure, which tasks with HR would be most likely to be outsourced? a. organizational development b. domestic relocation c. employee development d. succession planning - CORRECT ANSWER however all are outsourced but relatively domestic relocation is the most frequently An organization must make cost reductions to meet its annual Financial those. The marketing function has been targeted it because it has significant cost overruns, has not met the marketing plan objectives, and has outdated, unimaginative marketing campaigns. The strategy recommended by management is to outsource the marketing function. that leadership wants to successfully translate the Outsourcing strategy into operational term by using the balanced scorecard process. Can I see us with the process, the leadership wants to use the framework that organizes the strategy into four perspectives. What are the four perspectives? a. Financial, customers, internal business process, and learning and growth b. Financial, customer service, external business processes, and training c. Financial, customers, external business processes, and development d. Financial, customer service, internal business processes, and development - CORRECT ANSWER Financial, customer, internal business processes, and learning and growth the process of implementing the balanced scorecard system is similar to the steps in strategic planning. Which of the following is included in Step 1, plan the process? a. focus on specified measures that support the business strategy b. confirm the scope of the project and establish a project timeline c. identify critical success factors for implementation d. monitor performance gaps - CORRECT ANSWER planning a process involves confirming the scope of the project and establishing a project timeline The CEO of an automobile parts manufacturing company with 500 employees in seven separate facilities in four different states has directed the company's HR Director to evaluate its risk management programs after a sudden increase in employee complaints coupled with noticed from the OFCCP of an upcoming compliance review. the HR Director decides to conduct an HR audit as the first step in assessing the company's current risk of exposure. What is the MOST probable benefit, other than determining legal compliance, of conducting an HR audit? a. determining budget projection for HR operation b. providing an Analysis of individual jobs within the HR department c. evaluating the integration of HR practices with business planning and strategy d. benchmarking HR salaries with comparable Market data - CORRECT ANSWER evaluating the integration of HR practices with business planning and strategy The CEO of an automobile parts manufacturing company with 500 employees in seven separate facilities in four different states has directed the company's HR Director to evaluate its risk management programs after a sudden increase in employee complaints coupled with noticed from the OFCCP of an upcoming compliance review. the HR Director decides to conduct an HR audit as the first step in assessing the company's current risk of exposure. After considering what information is been sought, what type of HR audit is the HR Director most likely to select? a. best practices b. compliance c. strategic d. function specific - CORRECT ANSWER compliance. a compliance-based audit focuses on the legal risk associated with required HR policies, practices, and procedures that are a result of federal and state laws What is the most important factor to the success of a merger? a. identifying an outside agency to conduct an independent financial analysis of each company involved b. appointing a dedicated Communications team to ensure adequate And Timely ongoing Communications for all involved c. identifying and feeling all the new leadership positions before undertaking the merger d. survey in employees to determine the similarities and differences in the cultures of the organization involved - CORRECT ANSWER appointing a dedicated Communications team to ensure adequate And Timely ongoing Communications for all involved ABC Productions is considering the possibility of offshore in its technical service call centers in order to reduce operating cost. Which strategic issue should be addressed for the company to expect a significant reduction in cost? a. lack of organizational Buy in b. unclear business objectives c. inability to implement continuous Improvement d. failure to implement strong financial controls or reporting - CORRECT ANSWER unclear business objectives is a strategic issue A minority female has a career discussion with her manager. During these discussions, the employee mentions that she would like to be considered for an account manager position if one becomes available, and her manager agrees that she is full of odd. Several months later, a position becomes available and is giving to a black female. The minority employee was unaware that the position was available and threatens to sue. Does the employer have an exposure to liability in this situation? a. no, the employer need not considered a minority female since another female was selected b. no, the employee has a burden to manage her own career and seek out positions c. yes, the employer may be required to consider qualified people who have expressed an interest in a particular position. d. yes, minority employee should automatically be considered for any positions for which they are qualified - CORRECT ANSWER yes, the employer may be required to consider qualified people who has expressed an interest in a particular position. courts have ruled that employee should keep careful records of internal job applications to determine whether employees have expressed an interest in particular areas of work. if so, and if positions in those areas become available, the employer may be obliged to consider qualified employees whether or not they have formally applied for a particular opening A minority female has a career discussion with her manager. During these discussions, the employee mentions that she would like to be considered for an account manager position if one becomes available, and her manager agrees that she is full of odd. Several months later, a position becomes available and is giving to a black female. The minority employee was unaware that the position was available and threatens to sue. What could an employer do to lessen the possibility of future liability in this type of situation? a. send an email to all qualified minorities when a position is open b. establish a posting procedure and post all job openings c. ask employees to submit any Career Development request in writing d. require sensitivity training for all HR managers - CORRECT ANSWER employer should have formal posting procedures and should follow them consistently For the past three years, a Securities firm has used a selection test to screen stock analysis for its firm. Candidates who do not pass do not go further. Historically the selection rate for non-minority and Analysis has been 20% and the selection rate for minority analysis have been 16%. A minority employee who does not pass threatens to file a complaint What is the FIRST thing an HR professional should do? a. determine how many minority analysis are available in the local labor pool b. conducting adverse impact analysis c. recruit more minority analysis in wave the selection test d. eliminate the selection test and find one that has been carefully validated I have no clue on that one - CORRECT ANSWER conduct and adverse impact analysis For the past three years, a Securities firm has used a selection test to screen stock analysis for its firm. Candidates who do not pass do not go further. Historically the selection rate for non-minority and Analysis has been 20% and the selection rate for minority analysis have been 16%. A minority employee who does not pass threatens to file a complaint. Is adverse impact indicated in this situation? a. yes, the minority selection rate is lower than that of the majority group b. yes, the minority rate should be 4/5 of the dominant group selection rate c. no, the discrepancy between the two groups is not significant d. no, the discrepancy is justified by the exam - CORRECT ANSWER no, the discrepancy between the two groups is not significant For the past three years, a Securities firm has used a selection test to screen stock analysis for its firm. Candidates who do not pass do not go further. Historically the selection rate for non-minority and Analysis has been 20% and the selection rate for minority analysis have been 16%. A minority employee who does not pass threatens to file a complaint. If the analysis shows that adverse impact is not indicated, the company should a. explain adverse impact to the applicant b. offer the applicant deposition on a probationary basis c. allow the applicant to retake the exam d. it's test and not hire the applicant - CORRECT ANSWER stand by test and not hire the applicant. it's important that the company follow its selection selection procedures and treat all applicants the same a 650 person technology company decides to move its customer service operations overseas. There are seventy customer service positions. Eight customer service position will remain in the US, while the remaining positions will move offshore. What is the FIRST step that the HR professional should take in Staffing the customer service operation? a. analyze knowledge, skills, and abilities required in the customer service position b. lay off all customer service employees and have them reapply for the eight positions that are available at headquarters c. provide the legally required 60-day notice for the terminated employees d. inform the state unemployment office of the job losses - CORRECT ANSWER HR must determine the skills and abilities of the workforce to determine which employees can assume the eight remaining customer service positions. Since the 60 terminated employees do not represent 33% of the workforce, the company has no legal obligation under the WARN Act a shipping company uses information provided by experts to predict future industrial trends. The form of judgmental forecasting where experts take turns presenting their assumptions and refining a composite but never meet is called a. managerial estimates b. nominal group technique c. Trend analysis d. the Delphi technique - CORRECT ANSWER the Delphi technique is the only technique in which members work as a group without ever meeting A 40 year old suffers a work-related knee injury that requires surgery. After his surgery, he is assessed to light duty. After Mini Medical Leave, The Physician concludes that the employees limitations are permanent, and he cannot return to his regular job as a mechanic without substantial limitations. The employee wants the company to create a troubleshooting job that does not require him to handle the physical aspects of the current job. The company terminate the employee consistent with the terms of the collective bargaining agreement. Is the employer legally obligated to provide the employee with a troubleshooting job? a. yes, an employer must accommodate a disability if it does not create an undue hardship b. yes, a longtime employee nearing retirement age cannot be terminated c. no, the employer is not required to change the essential requirements of the job d. no, the employer has fulfilled the terms of the co - CORRECT ANSWER No, the employer is not required to change it essential requirements of the job. the company's refusal to modify the position in the manner requested by the employee does not violate the Ada, and the limitations suggested by the employee amount to a significant change in essential functions of the original job. Even though the company is not legally obligated to provide the accommodation, it might be good practice to create the position. if the company decides to create a position the name must carefully document why it was created for the employee. - CORRECT ANSWER An employer in the private sector Institute and 880, and after a year AAA representation is on par with 80% of AAP goals. The organization should should then a. Amend plan to eliminate the need for those goals b. continue the plan indefinitely unless it results in layoffs of white males c petition the OFCCP to this discontinue to plan d. discontinue the plan since the 4/5 objective has been achieved - CORRECT ANSWER amend the plan to eliminate the need for those goals , it can be eliminated from the plan. However the plan should not be discontinued A chemical company that hired the scientists to perform research should have which of the following included in the employment contract? a. protections for trade secrets and confidentiality information b. collective bargaining agreement exception c. a 10-year non-compete agreement during the employee from working for a competitor d. Provisions for the company to buy the employees patent develop during employment - CORRECT ANSWER protections for trade secrets and confidential information A manager terminates an employee who that's not fit in. Rather than hurt the employees feelings, the manager does not give a reason for the termination. Which of the following is true in real situation? a. it is better for the employee and the organization to avoid conflict . b. the employer is guilty of constructive discharge if a reason is not given c. the employer may not legally terminate the employee for purely personality related reason d. the employer is not legally required to give a reason for discharge. - CORRECT ANSWER Employment-at-will relationships do not require reason for termination. however, the failure to State a reason for discharge may prompt an employee to pursue a claim. Stating anything other than the true reason could be equally risky. A major Aircraft company has simplified and standardized its product development process and requires fewer Engineers than in the past. The company offers an early retirement package to its Engineering Group. The company does not offer an early retirement package to its production workers. In this case, the older workers benefit protection act requires HR to a. explain to production workers why they are not eligible for early retirement b. prepare a written waiver to be signed by Engineers selecting the package c. prepare severance pay for those employees who are not eligible for a pension d. offer the same severance package to all who accept voluntary retirement - CORRECT ANSWER prepare a written waiver to be signed by those so I can selecting the package An HR Manager conducts an exit interview with an exceptional employee who is leaving for another firm. The employee is leaving because of problems with a co-worker. The employee request that the information not be shared with anyone outside of HR. The BEST solution to this situation requires HR to a. honor the employee's request and look for confirming evidence in Prior and subsequent exit interviews b. share the information with employees manager and asked that it be kept confidential c. meet with other employees in the department and get feedback on their working relationships d. ask the exiting employee what it would take to reverse the decision to leave - CORRECT ANSWER HR should honor their request but should look for confirming evidence. Perhaps, HR we'll see a behavioral pattern and can then take the appropriate action. Since there are no apparent legal issues related to the behavior, HR can honor the request for confidentiality a company has high turnover in its telemarketing Department. Part of the reason for the turnover is that employees deal with stressful situations and difficult people. Which of the following would provide the MOST realistic job preview? a. giving applicants a walking tour of the workplace b. allow an applicant's to talk with employees from other departments c. allowing applicants to listen in on actual telemarketing calls d. watching videos of how to deal with angry customers - CORRECT ANSWER allow on applicants to listen in on actual telemarketing calls To augment a comprehensive review of data, a compliance officer visits a federal contractor and interviews the organization's human resource manager about a variety of employment policies and procedures. The compliance officer also interviews employees and further analyzes data, which was previously requested by a letter, including on non forms. What kind of audit is being conducted? a. compliance review b. compliance check c. focused review d. glass ceiling review - CORRECT ANSWER compliance reviews Which of the following recruitment methods usually results in lower employee turnover? a. employee referral b. College placement offices c. advertisement d. walk-ins - CORRECT ANSWER employee referrals. because employees know the corporate culture and job specifications, they usually recommend people who will fit it well an employment application may include sections dealing with a. arrest records b. credit ratings c. family status d. authorization of information - CORRECT ANSWER authorization at information A job function is usually considered essential if it a. can be performed by many employees b. is performed in frequently c. is at least 5% to 10% of the job d. requires highly specialized skills - CORRECT ANSWER an essential job function is one that is performed regularly and makes up at least 20% of the job. An essential function requires highly specialized skills or expertise and in many cases, the reason the job exist is to perform that function. the HR Director for a company with government contract is seeking applicants for an accounting manager position. The opening is advertised on the company's website and a specialty job site. Interested candidates must complete a profile on the company's website or e-mail their resume, which are added to the company's database. 500 candidates completed the profile, and 50 email their resume. The HR Director has a protocol that limits the number of candidates to be considered to the first 100 responses receipt. Out of this group, 25 have the basic qualifications for the job; however, forehead location and salary preferences inconsistent with the position. 10 of the remaining 21 were phone screen. One out of the 10 just accepted another position and was no longer interested five of the remaining nine candidates were interviewed and tested . One was hired Under the ofccp regulations for internet applicant, what is the app - CORRECT ANSWER 20. the definition of an Internet applicant is subject to four rules: one being the individual submits an expression of interest in employment through the internet or related electronic data technology 2)contractor that considers the individual for employment for a particular position 3) the individuals expression of Interest indicates that the individual possesses the basic qualifications for the position and 4)the individual does not remove him self or herself for further consideration or indicate that he or she is no longer interested The new OFCCP regulations require government contractors to retain which of the following records? a. all resume submitted for consideration b. all resume submitted that meet the basic qualifications c. only the resume submitted that meet the basic qualifications and are actively considered d. only resumes of individuals who meet the basic qualifications, are actively considered, and are interviewed - CORRECT ANSWER only the resume submitted that meet the basic qualifications and are actively considered In addition to the records retention requirements above, what other records are legally required? a. the copy of the job description applicable to the opening b. a record of the position for which the search was conducted, the search criteria involved, and the date of the search c. a record of each interview conducted and who conducted the interview d. a list of any third-party agencies involved in a record of any candidates who responded to the search - CORRECT ANSWER the regulations require a record of the position involved, the search criteria, in the date of the search in terms of the OFCCP regulations, an employer -contractor has "considered" the individual and must retain the record whenever a. the employer asks whether the resume or profile meet the basic qualifications for the job b. a resume or profile is submitted, solicited or not solicit is, for consideration c. a resume or profile is submitted regardless of whether it was submitted in accordance with an established standard procedure d. a resume or profile is submitted for any open position for which the candidate may qualify - CORRECT ANSWER A) if the employer review the resume or profile against the position qualifications requirements the candidate becomes an applicant regardless An outstanding minority employee in the critical technology department wants to get promoted into management. This engineer is the best of the fully qualified candidates within the organization and is the key engineer in the organization's most successful product line. Unknown to the minority engineer, there are three open positions. One has been filled by external technology manager and another by promoting from within the organization. Meter neither of the new managers is in a protected class. They employ and forms management that he is considering accepting an opportunity with the competition What is the best recommendation for management to retain this top performer? a. immediately offer the employee a significant pay increase b. immediately promote the employee into the remaining position c. it is too late; allow the employee to accept the other opportunity d. demote the other internal manager and replace with t - CORRECT ANSWER immediately promote the employee into the remaining position and to prevent a prima facie case of disparate impact discrimination red and black taxi is a very successful Transportation organization in Chicago. It has an excellent executive Staffing process that promotes from within. The COO has realized that it is also important to introduce new Talent from outside the organization and would like to conduct recruiting in Seattle and Los Angeles. The COO wants to have a thoughtful and disciplined approach applied to the selection and onboarding of these new hires. which is a key factor to retain and develop new executive Talent integrating into the organization? a. segregate the new executive from the rest of the organization b. set realistic expectations of the job and culture c. provide immediate coaching and feedback d. ensure that new executive a adheres to the organization's procedure - CORRECT ANSWER set realistic job expectations in a true picture of the culture in key factors towards the Success full entry gratien and retention of new executives What is one advantage of using the organization's HRIS to track the applicants from Seattle and Los Angeles? a. recording union service data b. create an applicant flow and utilization report c. outlining career path development d. providing environmental scanning results - CORRECT ANSWER creating applicant flow and utilization report from the HRIS is an advantage in an application of HRIS for workforce planning During an exit interview, what type of question should be asked besides, why is the employee leaving? a. open-ended questions that are aligned with the organization's business needs b. survey questions that are focused on the career objectives of the employee c. open-ended questions questions that help the employer understand the competition d. survey questions that are aligned with the organization's mission - CORRECT ANSWER open ended questions that are aligned with the organization business needs An automotive dealership provides parts sales training for its sales associates. How can the dealership BEST determine if the training has had an impact? a. ask the sales associates about the training b. observe the associates interactions with customers c. test the employees on sales techniques d. compare employee sales before and after the training - CORRECT ANSWER compare employee sales before and after the training A manufacturing facility purchase new equipment so that it can increase its productivity. Employees are trained on the new equipment. Yeah in anticipation of the increase productivity, the piece-rate standards for the workers are increased. However, the operations manager has noticed that the quality and quantity of its product has actually declined What is the FIRST the operations manager should do? a. talk to employees about the situation b. return to the original Compensation Plan c. send employees to refresher training d. lower the expected production volume - CORRECT ANSWER talk to the employees about the situation; the manager needs to know the details behind the production issues. Are they employee still learning the new equipment? Was the training ineffective? Have the changes in the compensation plan then the motivating? Once the manager identifies the cause of the decline, appropriate action can be taken A manufacturing facility purchase new equipment so that it can increase its productivity. Employees are trained on the new equipment. Yeah in anticipation of the increase productivity, the piece-rate standards for the workers are increased. However, the operations manager has noticed that the quality and quantity of its product has actually declined , The manager determines that the decline is a result of both the new equipment and the compensation policy because some of the employees are not yet proficient on the equipment they believe that the higher productivity goals are not achievable. What is the next thing the manager should do? a. reinstate the original Compensation Plan b. provide a breather Before instituting the new compensation incentives c. threaten to reprimand all workers who are falling below standard d. provide retraining and coaching for all workers who are below standard - CORRECT ANSWER provide retraining and coaching for all workers who are below standard, some employees need more time and help than others to become proficient at the new equipment. It is critical to ensure that all employees understand the new equipment in process. In addition, when learning a complex skill, it is important to remember that employees May learn slowly at first and then become more proficient as new skills are required A manufacturing facility purchase new equipment so that it can increase its productivity. Employees are trained on the new equipment. Yeah in anticipation of the increase productivity, the piece-rate standards for the workers are increased. However, the operations manager has noticed that the quality and quantity of its product has actually declined . The attitude that the employees are exhibiting can best be explained by a. Theory X and Theory Y b Vroom's expectancy Theory c. Equity Theory d. Maslow's Theory - CORRECT ANSWER Vroom's expectancy Theory expresses employees must believe that a certain outcome is worth the effort and that there is a high probability of success managers with direct reports receiving memo containing guidelines for performance appraisals. According to the memo, the evaluation of each managers direct reports must conform read the following distribution guidelines: excellent performers 10% good performers 20% average performers 40% below-average performers 20% lowest level performers 10% A manager has a department where none of the employees is failing to meet the minimum requirements of the job. What recourse does the manager have under the system? a. the manager May ignore the distribution requirements b. a manager can use the judgement to evaluate employees but must defend deviations in writing c. a manager can ask HR for a waiver or an alternative rating system d. the managers appraisal must conform to the distribution - CORRECT ANSWER the managers appraisal must conform to the distribution A high-performing manager is interested in promotion to an executive-level position. however, the company does not have an employee who is ready to move into manager's position. The manager has indicated that it may be time to look at outside opportunities. a. What action will BEST meet the needs of both employee and the company? a. promote the manager immediately and a point and acting manager b. enroll the manager and executive training while searching for a replacement c. agree on an acceptable time frame for promotion d. hire a temporary manager until a new manager is found - CORRECT ANSWER enroll the manager and executive training while searching for a replacement; it gives the employee a tangible Santa progress and gives the company time to find an effective replacement A training manager and a marketing manager differ on the content of a new training program for entry-level marketing assistant. What is the best way to resolve this disagreement? a. work with the marketing manager to develop A needs assessment b. let the training manager develop the program, but have the marketing manager review it c. let Senior Management decide based upon the Strategic plan d. whoever is paying for the development of the program should have the final decision - CORRECT ANSWER work with the marketing manager to develop A needs assessment the marketing manager is accountable for defining the major emphasis in content of the training program. working together on A needs assessment will ensure that the program will meet the needs of both parties a group of employees work together on a large project. Due to the nature of the project, the employees are required to assume a variety of roles during the project, and no one person has control of a particular task. The manager decides that the best way to appraise performance is by using a group appraisal. What is the BIGGEST drawback to group appraisals? a. the top performers may leave the company b. the average performers may receive a higher rating than they deserve c. the appraisal will lead to group conflict d. the manager must spend more time observing the group - CORRECT ANSWER The top performers may leave the company; they feel the need to be giving credit and feedback on the job that they have done. They may find it difficult to be part of a group appraisal situation in may leave for a position that satisfies their need. An interviewer believes that Older Workers are more difficult to train and make more mistakes than younger workers. This form of performance appraisal error is a. deficiency b. contamination contamination c. bias d. conflict - CORRECT ANSWER bias occurs when appraisers values, beliefs, or Prejudice distort ratings. For an example, a manager May believe that female employees with young children should not work outside the home and we'll rate employees in this situation more critical An employee who is good at answering customer questions on technical software is not good at completing paperwork or working with fellow employees. In spite of this, the employee is rated highly in all performance categories. What performance appraisal error has occurred? a. recency b. halo effect c. bias d. Lionel Messi - CORRECT ANSWER halo effect occurs when an employee with excellent performance and one area causes the appraiser to also give the employee high ratings in all other areas Which type of diversity training has the most direct impact on employee retention? a. multi lingual training programs b. multi culture reward system c. supervisor awareness programs d. translation and interpretation programs - CORRECT ANSWER supervisor awareness programs The training director for a company that wants to provide training for its 30 customer service representatives wants to undertake an needs analysis what is the best way to gather information about customer service problems and solutions since the representatives are located at headquarters? a. review employee records to Define pass customer service problems b. form an advisory committee consisting of training and operations manager c. after customer service representatives to fill out questionnaires related to their training needs d. conduct a series of focus groups with customer service representatives - CORRECT ANSWER since each customer service representatives are at a single location, conducting a series of focus groups with customer service representatives would be your best option The training director for a company that wants to provide training for its 30 customer service representatives wants to undertake an needs analysis once the data has been gathered, the next step is to a. report the needs that need training can and cannot b. develop the objectives for the training program c. propose a series of solutions for customer service problems d. decide whether to develop or buy the training program - CORRECT ANSWER report that needs that training can and cannot meet A pharmaceutical company is understanding a joint venture that end tables it to sell a new drug. The company is on a tight time frame and needs to provide training for 150 sales representatives located throughout the U.S., given the company's time constraints, which needs assessment method would best determine the training that sells representatives need? a. tests b. observation c. advisory committee d. Assessment Center - CORRECT ANSWER because the company is on a tight time frame, they need to speed this estimate process. Advisory committees are made up of individuals who knows the training needs of the targeted audience. information gathered by the committee can be gathered very simple and inexpensive A pharmaceutical company is undertaking a joint venture that enables it to sell a new drug. The company is on his hot time frame and needs to provide training for 150 sales representatives located throughout the US, which of the following needs assessment method should the company use to create the sales representatives' buy-in? a. questionnaire b. how many interviews c. assessment center d. observation - CORRECT ANSWER considering that time is an issue in the sales representatives are geographically dispersed, phone interviews will be the most effective. Interviews are most useful in that they can uncover attitudes and allow that for discussions of problems and possible solutions. The customer service manager has come to HR Director about an employee who is experiencing job burnout and is exhibiting a lack of motivation. The manager has developed and documented a job enrichment plan for the employee in the hopes of re-energizing and motivating the employee. The manager believes the employee will have no problem reaching the performance goes but is unsure the rewards for achieving the performance Improvement will be sufficient to motivate employee to change. the HR Director advises the manager to focus the employee's job enrichment plan on factors that will stimulate motivation. In particular, the plan should identify outcomes attractive to the employee as a way to improve performance. Which motivation theory is the basis for the HR directors advice? a. reinforcement Theory b. expectancy Theory c. goal-setting Theory d. motivation hygiene Theory - CORRECT ANSWER Vroom's expectancy theory is based on the premises that individual acts in a certain way based on the expectation that they act will fall old by the given outcome in the attractiveness of the outcome to the individual The customer service manager has come to HR Director about an employee who is experiencing job burnout and is exhibiting a lack of motivation. The manager has developed and documented a job enrichment plan for the employee in the hopes of re-energizing and motivating the employee. The manager believes the employee will have no problem reaching the performance goes but is unsure the rewards for achieving the performance Improvement will be sufficient to motivate employee to change. At what stage of Maslow's hierarchy will the employees needs be satisfied by the job enrichment plan? a. Safety and Security b. belonging and love c. esteem d. self-actualization - CORRECT ANSWER a job enrichment plan increases the employee's responsibilities and therefore a sense of fulfillment this would be an increase of esteem transfer of training refers to a trainees ability to a. teach others what they have learned b. evaluate the effectiveness of training c. pass the final exam at the end of the training session d. apply what they have learned on the job - CORRECT ANSWER transfer a training refers to effective and continuing on the job application of Knowledge and Skills gained through the learning experience and by doing so applying what they have learned on the job is essential Gap between actual and desired performance are best identified in which phase of the ADDIE process a. development b. design c. assessment d. evaluation - CORRECT ANSWER assessment Which level of training evaluation provides data related to sales increase or cost-savings? a. reaction b. learning c. Behavior d. results - CORRECT ANSWER results What is the difference between replacement planning and succession planning? a. replacement planning has a long-term Focus; succession planning has a short-term Focus b. replacement planning focuses on developing backups for key positions; succession planning develops a pool of candidates capable of feeling several assignments c. replacement planning is based on a very normal development plan; succession planning is more informal and is usually based on oral discussions between manager and employee d. replacement planning focuses on mid-level positions; succession planning focuses on executive level positions - CORRECT ANSWER replacement planning focuses on developing backups for key positions; succession planning develops a pool of candidates capable of feeling several assignments Which of the following laws covers both employee whistleblower protection and notice requirements for defined contribution plans? a. ERISA b. Sarbanes-Oxley Act c. False Claims Act d. Privacy Act - CORRECT ANSWER Sarbanes-Oxley Act protect whistleblowers who exposed to curity violations and also requires administrators of defined-contribution plans to revive 30 days notice of a blackout. The prudent person rule applies to a. questions that may be asked during an interview b. risk a company may assume when managing an employee benefit program c. the amount of reasonable accommodation required under the ADA d. the amount of compensatory time authority to an employee - CORRECT ANSWER the employer cannot take more risk when investing funds than a reasonable knowledgeable, prudent investor would take an employer knowingly misclassified as employees without intending to pay them a salary and makes improper deductions. The LIKELY outcome is that the employer a. will have to restore the employee rate wages and pay a penalty b. may lose the overtime exemption for all employees in the same job class who are working under the persons who made the deduction c. meth reclassify the employees as non-exempt, reimburse for improper deductions, develop a policy against improper deductions, and publish the policy in an employee handbook d. may take advantage of a one-time Safe Harbor rule that prevents the loss of the overtime exemption provided that no new improper deductions are discovered - CORRECT ANSWER If an employer has a practice of making improper deductions, the employer can lose the overtime exemption for all other employees in the same job class who work for individuals who made inappropriate actions during the same time. A full-time employee works for an organization with 250 employees. The employees hours are reduced to 15 hours per week because of a decline in sales. As a result, the employee no longer qualifies for health care benefits. What is the organization's obligation to the employee? a. the organization is obligated to inform the employee and the spouse that the employee will lose insurance protection b. the organization must an employee Cobra notification within 14 days of learning of the qualifying event c. the organization must offer COBRA coverage to the employee unless it is neglected to provide COBRA notification within 90 days of eligibility d. the company does not have to provide Cobra coverage unless employ terminates - CORRECT ANSWER you must provide COBRA notice to an employee within 14 days of a qualifying event, even if the employee will not qualify for COBRA coverage An employee needs to take FMLA leave to receive medical treatment for a serious injury. The employee has two weeks of sick leave available as well. The employer ask to take off 14 weeks, with two weeks paid and 12 unpaid. The employer honor the request? a. yes. Unless it is a hardship, the employer must Grant both vacation time and FMLA leave b. yes, the law specifically allows employees to add sick leave and vacation to FMLA leave c. no, the law states that employees have only 12 weeks of leave d. no, the employer can develop a plan that requires the vacation FMLA leave be taken concurrently - CORRECT ANSWER no, the employer can develop a plan that requires the vacation and FMLA leave be taken concurrently. in this case, the employer is within the law to grant 12 weeks of leave and pay the employee sick leave pay for two of the weeks. Which of the following statements about long-term disability protection is generally true? a. it is integrated with social security benefits b. it expires after 26 weeks of disability c. it becomes effective once in employee sick leave benefits expire d. it covers both work and non-work related injuries - CORRECT ANSWER is integrated with social security benefits for the prevention of duplicated coverage An insurance organization is considering an incentive pay program for its customer service representative. Customer feedback survey is the main component on which the incentive payout will be based. Which plan necessity is the insurance company using? a. Sunset clause b. incentive program alignment c. line of sight d. incorporation of long-term goals - CORRECT ANSWER line of sight refers to the ability of an employee to control or influence the components of the incentive pay An international HR Manager for a global consulting organization has determined that the primary reason executive do not want to partake in assignments is because this time at countries pay significantly lower salaries. Which is the BEST approach to reduce the disincentive ended up moving from a high salary country to a low salary country? a. pure localization b hire of home or host country c. lump sum d headquarters based balance sheet - CORRECT ANSWER the hire of home or host country approach Compares Home Country salary and host country salary and pays the assignee The Higher One An organization wants to focus its Executives attention on increasing the value of the organization stock over the next two years. Which is the best incentive vehicle for rewarding achievement of this goal? a. incentive stock options b. appreciation rights c. Phantom stock plans d. restricted stock grants - CORRECT ANSWER stock appreciation rights also known as SARS are linked to the value of the stock at the beginning of the program in compared to the value of the stock at the end of the program Which of the following is the MOST common feature of a golden parachute? a. there is a specified transition. Of not greater than 90 days b. stock options are subject to an accelerated vesting schedule c. there is a guaranteed seat of the new board of directors d. there is an extended of COBRA benefits - CORRECT ANSWER Executives with golden parachutes generally have a significant portion of their compensation in the form of stock options. Golden parachutes specify seller rated vesting schedule of the executive option in order to keep the executive hole in the event of a merger or acquisition From a U.S. organization's point of view, paying higher International assignment compensations than necessary in Europe is most likely to result when using which International assignments compensation approach? a. cafeteria b. lump sum c. pure localization d. Home Country based balance sheet - CORRECT ANSWER pure localization pays International assignees the same compensation as local Nationals in equivalent positions. It's a sign any is moving from the US two, for instance with Switzerland, and this will result in a significant pay increase, which may not be necessary or Justified A publicity traded organization wants to reward its key performers by providing stock options beyond what they receive when they joined the organization to minimize the taxes due to when the option is exercised, the organization should issue what type of stock options? a. incentive stock options ISOs b. non-qualified stock options NSOs c. restricted stock grants d. performance share options - CORRECT ANSWER incentive stock options allows deferral of Taxation until the stock is sold, providing the employee holds the stock for a year or more from the time of exercise in 2 years from the time of Grant Which of the following is a common action taken in the US to lower budgets that would most likely violate compensation laws in other countries? a. reduce base salary b. offer early retirement packages c. delay or do not feel open positions d. do