KINN'S THE MEDICAL ASSISTANT 14TH EDITION BY NIEDZWIECKI

,TEST BANK FOR KINN'S THE MEDICAL ASSISTANT 14TH EDITION BY NIEDZWIECKI
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Niedzwiecki: Kinn’s The Clinical Medical Assistant, 14th Edition



MULTIPLE CHOICE

1. This therapeutic communication technique involves putting words to the person’s
emotional reaction, which acknowledges the person’s feelings? a. Clarification b.
Silence
c. Restatement
d. Reflection
e. Summarizing




ANS: D
Reflection—Putting words to the person’s emotional reaction, which
acknowledges the person’s feelings. Also helps to check what the person is
feeling instead of just assuming. Shows empathy and helps build rapport.

REF: p. 38 OBJ: 5 TOP: Communication: Therapeutic
MSC: CAAHEP: V.C.1 | ABHES: 5.h

2. This therapeutic communication technique allows the listener to get additional
information.
The listener can ask, “Do you mean …” a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing




ANS: A
Clarification—Allows the listener to get additional information.

REF: p. 38 OBJ: 5 TOP: Communication: Therapeutic
MSC: CAAHEP: V.C.1 | ABHES: 5.h

3. This therapeutic communication technique involves rewording a statement to check
the meaning and interpretation. a. Neutral

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, TEST BANK FOR KINN'S THE MEDICAL ASSISTANT 14TH EDITION BY NIEDZWIECKI
b. Summarizing
c. Clarification
d. Paraphrasing
e. Reflection




ANS: D
Restatement or paraphrasing—Rewording or rephrasing a statement to check the
meaning and interpretation. Also shows you are listening and understanding the
speaker.

REF: p. 38 OBJ: 5 TOP: Communication: Therapeutic
MSC: CAAHEP: V.C.1 | ABHES: 5.h

4. Which of the following are barriers to communication?
a. Environmental distractions
b. Internal distractions
c. Hearing impaired
d. Illiterate
e. All are correct




ANS: E
Barriers to communication include: environmental distractions, internal
distractions, visually impaired, hearing impaired, intellectual disability, illiterate,
non-English speaking, and emotional distractions.

REF: p. 38 OBJ: 6 TOP: Communication: Barriers
MSC: CAAHEP: V.C.4 | ABHES: 5.h

5. Which of the following is an internal distraction to communication?
a. Unable to understand what is being said
b. Pain
c. Noise
d. Unable to read
e. Unable to hear verbal communication




ANS: B
Internal distractions include hunger, pain, anger, and tiredness. Internal
distractions are barriers to communication


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