NECI 911 Dispatch Certificate Test (2023/2024) Graded A+

NECI 911 Dispatch Certificate Test (2023/2024) Graded A+ Code of Ethics Set boundaries before any unwanted events occur Values Belief, mission, goals or a philosophy that is really meaningful Values of a 911 Agency Continuous improvement, caller satisfaction, employee development, innovation, maximize utilization of resources, and commitment to the community Ethics The word originates from the Greek word "ethikos" meaning moral or showing moral character Two Aspects of Ethics 1. The ability to discern right from wrong, good from evil and proprietary from in-proprietary 2. The commitment to do what is right good and proper liability Legal responsibility for an action Vicarious Liability A legal concept that holds someone liable for their actions and for the actions, inactions, errors and omissions of those employees they supervise Standard of Care Reasonable actions, under the circumstances, in comparison to the actions of others with similar training and direction in a given situation. Failure to meet the standard of care is a breach of duty and a component of negligence. 9-1-1 Standard of Care 1. policies and procedures 2. State and federal laws 3. Professional standards within the 9-1-1 profession Negligence Failure to exercise the degree of care considered reasonable (under the circumstances) resulting in an unknown intended injury to another person Negligence is the result of... Carelessness, forgetfulness, and attentive, indifferent, and lax True or False: intent to harm is not required to prove negligence True Four Components of Negligence 1. duty to perform 2. Breach of duty 3. Proximate cause 4. Damages Gross Negligence When someone... - deliberately neglects to perform their prescribed duty - behaves in a manner contrary to established policy and procedure, training procedures or other laws, ordinances, rules or regulations Three types of law 1. Constitutional 2. criminal 3. Civil Constitution three branches 1. Executive 2. Legislative 3. Judiciary