SHRM CERTIFICATION EXAM REVIEW 2023/2024

SHRM CERTIFICATION EXAM REVIEW 2023/2024 What kind of culture includes intangibles like beliefs, attitudes, and values? - CORRECT ANSWER-Implicit What should be considered prior to terminating a long-term employee who has been previously successful? - CORRECT ANSWER-Transfer What is the primary reason to develop workforce diversity programs? - CORRECT ANSWER-Increase productivity What are the five compensable factors? - CORRECT ANSWER-SEWRS (supervision, effort, working conditions, responsibility, skills) What financial benefit does an employer reap in providing incentive pay rather than an increase in base pay? - CORRECT ANSWER-Does not add to the salary burden What are work stoppages that are neither sanctioned nor stimulated by a union? - CORRECT ANSWER-Wildcat What concept holds that an organization operates within a complex environment affected by and affecting different interests? - CORRECT ANSWER-Stakeholder theory What principle provides that employees should be treated fairly, given clear expectations, and provided an opportunity to defend themselves for a dischargeable offense? - CORRECT ANSWER-Due process The evaluation level of learning marks changes in what? - CORRECT ANSWERKnowledge What time period(s)' needs are addressed in an organizational needs assessment? - CORRECT ANSWER-Present and future What strategy primarily emphasizes the organization's needs when considering an employee's career path? - CORRECT ANSWER-Career management What budgeting method categorizes according to enterprise activities as opposed to standard departments? - CORRECT ANSWER-Activity-based What is the role of HR when conducting an investigatory interview? - CORRECT ANSWER-Risk manager for the organization What branding proposition answers the question why a talented person would want to work here? - CORRECT ANSWER-EVP (Employee Value Proposition) What should be HR's relationship with the corporate attorney? - CORRECT ANSWERProactive and reactive This good type of conflict means team members argue about how work should be done and how to best measure success. - CORRECT ANSWER-Task A change in who reports to who in an organization is an example of this kind of OD strategy. - CORRECT ANSWER-Structural What is the best way to increase confidence in stakeholders regarding business continuity and disaster recovery? - CORRECT ANSWER-Training (drilling) Why would you want to perform benefits needs assessment? - CORRECT ANSWER-It is key to attracting and retaining talent What key determination must be made prior to outsourcing a function? - CORRECT ANSWER-If it is a core competency. What is the capacity to recognize, interpret, and behaviorally adapt to different global mindsets and customs? - CORRECT ANSWER-Cultural Intelligence What might you do prior to initiating a major, sweeping, controversial change initiative? - CORRECT ANSWER-Pilot program or focus group When considering a RIF (reduction in force), what offer might be made? - CORRECT ANSWER-To volunteer These provide leader with high-level, real-time metrics often configurable to make correlations with strategic goals clear. - CORRECT ANSWER-Dashboards What is revealed when leaders see a danger but decide not to address it? - CORRECT ANSWER-Risk Tolerance What leadership theory suggests that group performance depends on the situation favorableness which in turn is based on leader-member relations, task structure, and position power? - CORRECT ANSWER-Contingency (Fiedler) What must be shown to upper management in order to make a good business case? - CORRECT ANSWER-Impact on strategic goals What is the best argument in favor of any efforts to increase employee retention? - CORRECT ANSWER-Turnover and talent shortages affect performance What kind of global industrial relationship allows labor relationship to be managed entirely by the local subsidiary? - CORRECT ANSWER-Hands off What legal doctrine says employers are responsible for the discriminatory acts of their employees? - CORRECT ANSWER-Vicarious liability What tool would help HR identify its own effectiveness in mitigating risks from employment-related legal actions? - CORRECT ANSWER-HR audit According to the Immigration Reform and Control Act, what two things must an employer check for when hiring? - CORRECT ANSWER-Identify and right to work What law defines a "mass layoff" as a non-plant closing during which 500 ftes (full time employees) or 33% of an active workforce of 50 or more employees are laid off in a 30- day period? - CORRECT ANSWER-WARN (Worker Adjustment and Retraining Notification Act. 60 days notice if possible) What must HR be sure of prior to conducting an employee attitude survey? - CORRECT ANSWER-Ensure management will respond to results What is a good way to clarify unclear answers from a focus group? - CORRECT ANSWER-Anonymous survey What type of global strategy primarily benefits a company because it creates strong customer ties and responsiveness? - CORRECT ANSWER-Localization What are the three types of OD intervention strategies? - CORRECT ANSWERStructural, interpersonal, technological SIT This EI strategy may reduce job burnout. - CORRECT ANSWER-Job enrichment This EI strategy may reduce job boredom. - CORRECT ANSWER-Job enlargement What development initiative has the greatest impact on maintaining peak performance? - CORRECT ANSWER-Challenging assignments What business function is typically the closest to the end of the value chain for a retail organization? - CORRECT ANSWER-Fulfillment This legal system, the most prevalent in the world, applies abstract rules to specific situations. - CORRECT ANSWER-Civil law