Giant Eagle Pharmacy Onboarding Exam | with complete solution 2023/24

Giant Eagle Pharmacy Onboarding Exam | with complete solution 2023/24 HIPAA - Health Insurance Portability and Accountability Act If you drop a pill, you should? - Dispose of it! True or False: If a robbery occurs you should stop the robber - False! You should remain calm and cooperate, Keep your hands in sight and give the person whatever they want. Notify law enforcement afterwards. Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course, and Safety are all steps in what system? - The 6S System Continuous Quality Improvement Program - Quarterly meetings held inside a giant eagle location before/after business hours. They are mandatory for ALL Pharmacy Team Members! A Pharmacy Incident is? - A mess up that the customers knows about! A Quality Related Event (QRE) is? - a defect without regard to whether the patient received the prescription. A QRE does not typically involve the patient as it occurs before the patient receives the medication. Anytime a QRE occurs, you must stop the workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed and corrected. A QRE should never be allowed to proceed to the next station in the filling process. The pharmacist on duty should also be informed of the QRE so appropriate coaching can occur. Document the QRE or incident, Investigate where the process broke down, Communicate the findings with all Team Members, and Discuss solutions from information gathered to reduce the chance of repeating the same mistake Are steps in what process? - Root Cause Analysis This notice describes how medical information may be used or disclosed and how to get access to this information. This is offered once a year or if the patient is new. - Privacy Practice You must be ___ years old to buy Sudafed. - 18! This act requires pharmacies to keep patient profiles to assist the Pharmacist in reviewing allergies and medication interactions. It helps Pharmacists to offer counseling about the proper use of prescriptions. It was originally intended just for Medicaid recipients, it is now interpreted as applying to ALL patients - OBRA NDC - National Drug Code 5-4-2 NDC 5 stands for? - Manufacturer NDC 4 stands for? - Drug NDC 2 stands for? - Pack Size (Bottle Size) Drugs are pulled from the shelf _____ days before their expiration. - 90 Hard Pull is done every... - Saturday. Once a week Four Steps Of Great Service - Welcome, Ask and Fulfill, Go the Extra Mile, Thank and Invite Back Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. - 10/4 rule! Steps to Great Service Recovery - Listen, Apologize, Solve, Thank, Record Volance helps with? - Translation When transferring a prescription. The ___ pharmacy should call. - Receiving Pharmacy calls Clavamox Heartgard Plus Meloxidyl Nexgard K9 Rimadyl Vetsulin Are all examples of? - Pet Medicines Insurance Carriers are also called? - Third Party Four third party payors. - Medicare Medicaid Private Payor Discount/Manufacturer Coupon Card Information needed to process and insurance claim. - Rx Bin Number RX PCN RX Group Number Card Holder I.D Number Once you open a medicine bottle you should? - X this bottle. Do NOT requi