Test Bank Solutions for Organizational Behavior 18th Edition by Robbins

Full Chapters >> @Organizational Behavior, 18e (Robbins)Chapter 1 What Is Organizational Behavior?1) A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance.Answer: TRUEExplanation: Business schools have realized the significant role interpersonal skills play in determining a manager's effectiveness. A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance.LO: 1.1: Demonstrate the importance of interpersonal skills in the workplace.AACSB: Diverse and multicultural work environmentsDifficulty: EasyQuest. Category: Concept2) Discuss the growing importance of interpersonal skills in the workplace.Answer: Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness and required courses on people skills have been added to many curricula. Developing managers' interpersonal skills also helps organizations attract and keep high-performing employees. Regardless of labor market conditions, outstanding employees are always in short supply. Having managers with good interpersonal skills is likely to make the workplace more pleasant, which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense.LO: 1.1: Demonstrate the importance of interpersonal skills in the workplace.Difficulty: ModerateQuest. Category: Concept3) ________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.A) AssistantsB) ManagersC) SecretariesD) InternsE) ApprenticesAnswer: BExplanation: The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept1 Full Chapters >> ) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides which tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?A) planningB) organizingC) scrutinizingD) controllingE) envisioningAnswer: BExplanation: Managers are responsible for designing an organization's structure. This function iscalled organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: HardQuest. Category: Application5) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?A) planningB) organizingC) scrutinizingD) evaluatingE) leadingAnswer: EExplanation: The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: HardQuest. Category: Application2 Full Chapters >> ) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targetsand clarify any doubts about the new product. Which of the following roles is Ortiz playing?A) leaderB) liaisonC) disseminatorD) spokespersonE) negotiatorAnswer: AExplanation: A leadership role comprises hiring, training, motivating, and disciplining employees.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: ModerateQuest. Category: Application10) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?A) figureheadB) leaderC) liaisonD) entrepreneurE) resource allocatorAnswer: CExplanation: The liaison role involves maintaining a network of contacts who provide favors and information.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: ModerateQuest. Category: Application4 Full Chapters >> @11) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles isSimpson playing according to Mintzberg's classification of managerial roles?A) figureheadB) leaderC) symbol headD) monitorE) spokespersonAnswer: DExplanation: According to Mintzberg's classification of managerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scanning the news media, talking with other people to learn about changes in the public's tastes and what competitors may be planning, and so forth.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: ModerateQuest. Category: Application12) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization.A) entrepreneurB) resource allocatorC) spokespersonD) leaderE) disseminatorAnswer: EExplanation: According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept5 Full Chapters >> @16) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?A) monitorB) disseminatorC) spokespersonD) entrepreneurE) liaisonAnswer: EExplanation: According to Mintzberg's classification of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and information.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept17) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?A) negotiatorB) disseminatorC) liaisonD) spokespersonE) monitorAnswer: AExplanation: According to Mintzberg's classification of managerial roles, the role of a negotiatoris a kind of decisional role which involves representing the organization at major negotiations.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept18) The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles.A) figureheadB) disseminatorC) liaisonD) entrepreneurE) negotiatorAnswer: BExplanation: According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information received from outsiders or from other employees to members of the organization.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept7 Full Chapters >> @19) Which of the following is true regarding technical skills?A) They can be learned only through formal education.B) They encompass the ability to apply specialized knowledge.C) They are not required at all kinds of jobs.D) They are monopolized by professionals.E) They comprise the ability to understand and motivate people.Answer: BExplanation: Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on thejob.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept20) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.A) human skillsB) technical skillsC) conceptual skillsD) cognitive skillsE) analytical skillsAnswer: AExplanation: The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as human skills. Managers get things done through other people, and it is crucial for them to have good human skills.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept8 Full Chapters >> @23) , an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brendaand Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the otherhand, Laura feels that Jessica would be perfect for the job because she has strong networking andinterpersonal skills. Which of the following, if true, would strengthen Laura's argument?A) Gaining the support of corporate giants would comprise a large part of the job.B) Jessica will need to prepare extensive reports about the issue of climate change.C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy.D) Jessica had negligible experience in research and development.E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable energy.Answer: AExplanation: The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient butpoor listeners, unable to understand the needs of others, or weak at managing conflicts. As gaining the support of corporate giants is a large part of the public relations job, it would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Laura's argument. The task of preparing extensive reports does not involve any networking skills and thus would not in any way strengthen Laura's argument. Giving presentations to environmental experts would require Laura to have in-depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and development and weak analytical skills to solve problems associated with implementing options of renewable energy does not require networking skills and thus does not strengthen Laura's argument.LO: 1.2: Define organizational behavior (OB).AACSB: Reflective thinkingDifficulty: HardQuest. Category: Critical Thinking10 Full Chapters >> @24) , an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brendaand Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the otherhand, Laura feels that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?A) Jessica was unable to fare well in the written test which analyzed her conceptual skills.B) Jessica listened intently to the interviewers' questions before answering them.C) Jessica was unable to communicate clearly why she was right for the job.D) Jessica was very friendly and courteous with the receptionist while greeting her.E) Jessica was high on confidence about getting the job because of her strong networking skills.Answer: CExplanation: The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient butpoor listeners, unable to understand the needs of others, or weak at managing conflicts. If Jessicawere unable to communicate clearly why she was right for the job, it would weaken Laura's argument that Jessica has strong interpersonal skills. Jessica being unable to fare well in the written test which analyzed her conceptual skills does not indicate Jessica's networking skills, and thus does not weaken Laura's argument. Jessica listening intently to the interviewers' questions before answering them and greeting the receptionist indicates that she has good interpersonal skills. This strengthens Laura's argument. Jessica being high on confidence about getting the job because of her strong networking skills is irrelevant to the argument.LO: 1.2: Define organizational behavior (OB).AACSB: Reflective thinkingDifficulty: HardQuest. Category: Critical Thinking25) According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?A) motivatingB) socializingC) decision makingD) trainingE) politickingAnswer: CExplanation: Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Activities in traditional management involved decision making, planning, and controlling.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept11 Full Chapters >> ) profitsB) job satisfactionC) perksD) individualsE) collective bargainingAnswer: DExplanation: Organizational behavior studies the three determinants of behavior in organizations. These are comprised of individuals, groups, and structure. In addition, OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept30) An organization is a consciously coordinated social unit composed of two or more people.Answer: TRUEExplanation: An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept31) The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.Answer: TRUEExplanation: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept32) A degree in architecture will provide a student with the human skills required for a job.Answer: FALSEExplanation: Technical skills encompass the ability to apply specialized knowledge or expertise. The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept13 Full Chapters >> @33) How are the management functions of planning, organizing, and leading different from one another? Explain.Answer: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. On the other hand, the organizing function includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. The leading function is comprised of managers motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members.LO: 1.2: Define organizational behavior (OB).Difficulty: ModerateQuest. Category: Synthesis34) Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.Answer: TRUEExplanation: Organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.LO: 1.2: Define organizational behavior (OB).Difficulty: EasyQuest. Category: Concept35) Samantha Reeves works as a sales manager at Synergy Bank. Explain the nature of tasks she would be performing according to Mintzberg's concept of leadership role.Answer: The leadership role comprises hiring, training, motivating, and disciplining employees. If Reeves undertakes the leadership role, she would be hiring sales executives and other team members. She would also be training them on product knowledge and motivating them to reach their sales targets. In addition, she would be disciplining employees to follow rules and regulations and the code of conduct of the organization.LO: 1.2: Define organizational behavior (OB).AACSB: Analytical thinkingDifficulty: ModerateQuest. Category: Application36) According to Mintzberg, how does the monitor role differ from the disseminator role?Answer: The monitor role involves collecting information from external organizations and institutions, typically by scanning the news media including the Internet, and talking with other people to learn of changes in the public's tastes, what competitors may be planning, and so forth. On the other hand, the disseminator role comprises transmitting information received from outsiders or from other employees to members of the organization.LO: 1.2: Define organizational behavior (OB).Difficulty: ModerateQuest. Category: Synthesis14 Full Chapters >> @40) Which of the following does systematic study use to look at relationships to attribute causes and effects?A) intuitionB) feelingsC) dataD) instinctE) premonitionAnswer: CExplanation: Systematic study looks at relationships to attribute causes and effects, and bases the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept41) Which of the following is true regarding systematic study?A) It attributes causes and effects based on intuition.B) It involves supporting decisions based on gut feelings.C) It analyzes relationships based on previous experiences.D) It involves analyzing relationships based on scientific data.E) It involves taking action based on instinct.Answer: DExplanation: Systematic study looks at relationships to attribute causes and effects, and bases the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept42) In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.A) common senseB) direct observationC) systematic studyD) speculationE) organizational theoryAnswer: CExplanation: To make good OB decisions it is important to use evidence to supplement intuition and experience. Evidence should come through systematic study, which involves looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept16 Full Chapters >> @43) Analyzing relationships, determining causes and effects, and basing conclusions on scientificevidence, all constitute aspects of ________ study.A) organizationalB) intuitiveC) theoreticalD) systematicE) case-basedAnswer: DExplanation: Systematic study means looking at relationships, attempting to attribute causes andeffects, and basing the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept44) ________ refers to basing managerial decisions on the best available scientific proof.A) Emergency managementB) Personal knowledge managementC) Property managementD) Evidence-based managementE) Knowledge managementAnswer: DExplanation: The basing of managerial decisions on the best available scientific evidence can be termed as evidence-based management.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept45) ________ refers to a gut feeling not necessarily supported by research.A) IntuitionB) ReasoningC) RationalityD) LogicE) InferenceAnswer: AExplanation: A gut feeling not necessarily supported by research is known as intuition.LO: 1.3: Show the value to OB of systematic study.Difficulty: EasyQuest. Category: Concept17 Full Chapters >> @50) ________ seeks to measure, explain, and sometimes change the behavior of humans and other animals.A) MeteorologyB) AnthropologyC) SociologyD) LexicologyE) PsychologyAnswer: EExplanation: Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals. Those who have contributed and continue to add to the knowledge of OB are learning theorists, personality theorists, counseling psychologists, and, most important, industrial and organizational psychologists.LO: 1.4: Identify the major behavioral science disciplines that contribute to OB.Difficulty: EasyQuest. Category: Concept51) Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?A) social psychologyB) cosmologyC) parapsychologyD) anthropologyE) psychiatryAnswer: AExplanation: Social psychology, generally considered a branch of psychology, blends concepts from both psychology and sociology to focus on people's influence on one another. One major study area is change, which involves how to implement it and how to reduce barriers to its acceptance.LO: 1.4: Identify the major behavioral science disciplines that contribute to OB.Difficulty: EasyQuest. Category: Concept19 Full Chapters >> @52) Which of the following is a difference between sociology and psychology?A) Sociology studies humans and animals whereas psychology focuses exclusively on humans.B) Sociology studies people in relation to their social culture whereas psychology focuses on the individual.C) Sociology incorporates research from social sciences, philosophy, and natural sciences; psychology does not.D) Sociology uses various methods of empirical investigation whereas psychology uses limited critical analyses.E) Sociology uses only qualitative techniques whereas psychology uses both qualitative and quantitative techniques.Answer: BExplanation: While psychology focuses on the individual, sociology studies people in relation totheir social environment or culture.LO: 1.4: Identify the major behavioral science disciplines that contribute to OB.Difficulty: EasyQuest. Category: Concept53) ________ is the study of societies to learn about human beings and their activities.A) AnthropologyB) PsychologyC) SociologyD) PsychiatryE) Social psychologyAnswer: AExplanation: Anthropology is the study of societies to learn about human beings and their activities.LO: 1.4: Identify the major behavioral science disciplines that contribute to OB.Difficulty: EasyQuest. Category: Concept54) Which of the following fields of study is most likely to involve studying organizational culture, formal organization theory, and structure?A) sociologyB) psychologyC) anthropologyD) psychiatryE) social psychologyAnswer: AExplanation: Sociologists study organizational culture, formal organization theory and structure,organizational technology, communications, power, and conflict.LO: 1.4: Identify the major behavioral science disciplines that contribute to OB.Difficulty: EasyQuest. 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