ACSA NCSO Exam with Questions and Solutions

ACSA NCSO Exam with Questions and Solutions (C&E) What is emotional intelligence? ANSWER The ability to recognize emotional reactions from yourself and those around you. (C&E) What is Empathy? ANSWER Understanding how others think, and desire to help. (C&E) What are four types of conflict and their descriptions? ANSWER Intrapersonal - an internal struggle within. Interpersonal - Conflict between two individuals. Intragroup - conflict between two people in the same group. Intergroup - conflict between two groups/teams. (C&E) Name five negative effect of unresolved conflict? ANSWER Increased Irritability Increased Disorganization Increased Absenteeism Decreased Productivity Decreased Employee Engagement Increased Employee Turnover Increased Violence in Workplace (C&E) What are the fundamental differences between a value and a priority? ANSWER Values are you core beliefs or standards of behavior. Priorities are items we treat as more important.