IAHSS Basic Officer Certification Practice
Test QUESTIONS & ANSWERS | A+ GRADED
100% VERIFIED – Full Study Pack
• Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open -✓✓C. HIGH
PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF is NOT a risk
issue for healthcare.
• Which of the following is usually at the top of the organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents -✓✓A. BOARD OF DIRECTORS is usually at the top of the
organizational chart.
• Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons -✓✓B. ALL STAFF EMPLOYED DIRECTLY BY THE
FACILITY best describes employees.
• Security uses senior management's endorsement to build what kind of a program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
,D. Strong and simple -✓✓A. Security uses senior management's endorsement to
build a STRONG AND EFFECTIVE program.
• How should friendships and inter-personal relationships between security officers
and staff members from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism -
✓✓D. Friendships and inter-personal relationships between security officers and
staff members from other departments should be ENCOURAGED, BUT
SECURITY STAFF EDUCATED ABOUT ETHICS AND AVOIDING
FAVORITISM.
• Which of the following allows a department to assess its cost-effectiveness within
an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys -✓✓C. BENCHMARKING allows a department to assess
its cost-effectiveness within an organization.
• What must the primary overriding concern of any security department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness -✓✓B. The safety and well-being of anyone in the facility
must the primary overriding concern of any security department .
• Which of the following are skills a security professional should have and use at
all times?
A. Good observation skills
B. Good communications skills
,C. Tolerance
D. All of the Above -✓✓D. ALL OF THE ABOVE: A security professional should
have and use GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS
SKILLS AND TOLERANCE at all times.
• Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendors' backgrounds
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
property or contraband.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be targeted for
theft. -✓✓A. Vendors are potentially a high security risk to a healthcare facility
because VENDORS OFTEN HAVE ACCESS TO SENSITIVE AREAS YET
STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY
LITTLE ABOUT VENDORS' BACKGROUNDS.
• In the patient- and family-centered care philosophy, who determines which
individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and competent to do
so. -✓✓D. In the patient- and family-centered care philosophy, THE PATIENT,
determines which individuals are part of the patient's family, PROVIDED HE OR
SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO.
• Which of the following is NOT an example of an external customer?
A. Patients
B. Vendors
, C. Employees
D. Regulatory agencies -✓✓C. EMPLOYEES is not an example of an external
customer.
• Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear -✓✓B. WEARING THE UNIFORM SHIRT OUTSIDE OF
THE TROUSERS does NOT help the security uniform communicate an
appropriate message to the public.
• Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence -✓✓D. CONFIDENCE is NOT an example of an undesirable
behavior and demeanor in a security officer.
• What is the relationship between employees and management sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation -✓✓A. The relationship between employees and
management is sometimes called EMPLOYEE RELATIONS.
• Which of the following may union members NOT do during picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
Test QUESTIONS & ANSWERS | A+ GRADED
100% VERIFIED – Full Study Pack
• Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open -✓✓C. HIGH
PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF is NOT a risk
issue for healthcare.
• Which of the following is usually at the top of the organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents -✓✓A. BOARD OF DIRECTORS is usually at the top of the
organizational chart.
• Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons -✓✓B. ALL STAFF EMPLOYED DIRECTLY BY THE
FACILITY best describes employees.
• Security uses senior management's endorsement to build what kind of a program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
,D. Strong and simple -✓✓A. Security uses senior management's endorsement to
build a STRONG AND EFFECTIVE program.
• How should friendships and inter-personal relationships between security officers
and staff members from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism -
✓✓D. Friendships and inter-personal relationships between security officers and
staff members from other departments should be ENCOURAGED, BUT
SECURITY STAFF EDUCATED ABOUT ETHICS AND AVOIDING
FAVORITISM.
• Which of the following allows a department to assess its cost-effectiveness within
an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys -✓✓C. BENCHMARKING allows a department to assess
its cost-effectiveness within an organization.
• What must the primary overriding concern of any security department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness -✓✓B. The safety and well-being of anyone in the facility
must the primary overriding concern of any security department .
• Which of the following are skills a security professional should have and use at
all times?
A. Good observation skills
B. Good communications skills
,C. Tolerance
D. All of the Above -✓✓D. ALL OF THE ABOVE: A security professional should
have and use GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS
SKILLS AND TOLERANCE at all times.
• Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendors' backgrounds
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
property or contraband.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be targeted for
theft. -✓✓A. Vendors are potentially a high security risk to a healthcare facility
because VENDORS OFTEN HAVE ACCESS TO SENSITIVE AREAS YET
STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY
LITTLE ABOUT VENDORS' BACKGROUNDS.
• In the patient- and family-centered care philosophy, who determines which
individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and competent to do
so. -✓✓D. In the patient- and family-centered care philosophy, THE PATIENT,
determines which individuals are part of the patient's family, PROVIDED HE OR
SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO.
• Which of the following is NOT an example of an external customer?
A. Patients
B. Vendors
, C. Employees
D. Regulatory agencies -✓✓C. EMPLOYEES is not an example of an external
customer.
• Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear -✓✓B. WEARING THE UNIFORM SHIRT OUTSIDE OF
THE TROUSERS does NOT help the security uniform communicate an
appropriate message to the public.
• Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence -✓✓D. CONFIDENCE is NOT an example of an undesirable
behavior and demeanor in a security officer.
• What is the relationship between employees and management sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation -✓✓A. The relationship between employees and
management is sometimes called EMPLOYEE RELATIONS.
• Which of the following may union members NOT do during picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
