Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
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Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENTS
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Table of Contents
SECTION A ................................................................................................................ 5
Section B .................................................................................................................... 9
Question 1 .................................................................................................................. 9
The Role of Total Quality Management (TQM) in Improving Organisational
Competitiveness ......................................................................................................... 9
Question 2 ................................................................................................................ 10
Application of Benchmarking to Improve Operational Performance in a Manufacturing
Organisation ............................................................................................................. 10
Question 3 ................................................................................................................ 12
The Importance of Quality Costing Systems in Organisational Decision-Making ..... 12
Question 4 ................................................................................................................ 14
The Role of Leadership in Creating a Culture of Quality within an Organisation ...... 14
Question 5 ................................................................................................................ 16
The Role of Digitalisation in Strengthening Quality Management Systems .............. 16
SECTION B .............................................................................................................. 18
Question 1: Quality Customer Service (Apply) ......................................................... 18
Improving Customer Service at Auto Tech Manufacturing Ltd. Using Customer-
Focused Quality Management ................................................................................. 18
Question 2: Quality Organisational Structures (Analyse) ......................................... 20
Organisational Structure and Its Influence on Quality Problems at Auto Tech ......... 20
Question 3: EFQM Excellence Model (Analyse) ...................................................... 22
Using the EFQM Excellence Model to Achieve Operational Excellence at Auto Tech
................................................................................................................................. 22
Question 4: Cost of Quality (Apply) .......................................................................... 24
Question 5: Digitalisation and Quality Management (Analyse) ................................. 25
Question 6: Failure Mode Effect and Criticality Analysis (Apply) .............................. 27
Question 7: Benchmarking (Analyse) ....................................................................... 28
Educating the world for a better change
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Question 8: Supplier Partnerships (Apply) ............................................................... 30
Question 9: Performance Measurement Framework (Analyse) ................................ 31
Question 10: Continuous Improvement and Quality Auditing (Evaluate) .................. 33
References ............................................................................................................... 35
Educating the world for a better change
ademic In
Ac sti
te
tu
Eli
te
W
er
de
a
h
eG M
raduates Ar e
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENTS
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Table of Contents
SECTION A ................................................................................................................ 5
Section B .................................................................................................................... 9
Question 1 .................................................................................................................. 9
The Role of Total Quality Management (TQM) in Improving Organisational
Competitiveness ......................................................................................................... 9
Question 2 ................................................................................................................ 10
Application of Benchmarking to Improve Operational Performance in a Manufacturing
Organisation ............................................................................................................. 10
Question 3 ................................................................................................................ 12
The Importance of Quality Costing Systems in Organisational Decision-Making ..... 12
Question 4 ................................................................................................................ 14
The Role of Leadership in Creating a Culture of Quality within an Organisation ...... 14
Question 5 ................................................................................................................ 16
The Role of Digitalisation in Strengthening Quality Management Systems .............. 16
SECTION B .............................................................................................................. 18
Question 1: Quality Customer Service (Apply) ......................................................... 18
Improving Customer Service at Auto Tech Manufacturing Ltd. Using Customer-
Focused Quality Management ................................................................................. 18
Question 2: Quality Organisational Structures (Analyse) ......................................... 20
Organisational Structure and Its Influence on Quality Problems at Auto Tech ......... 20
Question 3: EFQM Excellence Model (Analyse) ...................................................... 22
Using the EFQM Excellence Model to Achieve Operational Excellence at Auto Tech
................................................................................................................................. 22
Question 4: Cost of Quality (Apply) .......................................................................... 24
Question 5: Digitalisation and Quality Management (Analyse) ................................. 25
Question 6: Failure Mode Effect and Criticality Analysis (Apply) .............................. 27
Question 7: Benchmarking (Analyse) ....................................................................... 28
Educating the world for a better change
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Question 8: Supplier Partnerships (Apply) ............................................................... 30
Question 9: Performance Measurement Framework (Analyse) ................................ 31
Question 10: Continuous Improvement and Quality Auditing (Evaluate) .................. 33
References ............................................................................................................... 35
Educating the world for a better change
