COPE HEALTH SCHOLAR WRITTEN TEST
FINAL EXAM NEWEST COMPLETE ACTUAL
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS)
/ALREADY GRADED A+ //BRAND NEW!!
Patient Satisfaction - ANSWER-An important and commonly used indicator for
measuring the quality of health care defined by the US National Library of
Medicine and National Institutes of Health.
Clinical Outcomes - ANSWER-Defined as the measurable changes in health or
quality of life that results from care provided.
HCAHPS - ANSWER-Stands for Hospital Consumer Assessment of Healthcare
Providers and Systems, a survey given to patients who have been discharged from
the hospital recently to evaluate the care given to them.
Importance of HCAHPS - ANSWER-The ACA tied hospital reimbursements to
HCAHPS scores.
Value-Based Incentive Payments - ANSWER-HCAHPS determines 25% of value-
based incentive payments back to hospitals to reward quality.
Hospital Revenue Example - ANSWER-If a hospital received 100,000 visitations
in a year, and each patient visit cost $100, then the hospital will receive $25,000
from CMS in revenue to reward them for quality care, hypothetically speaking.
HFAP Accreditation - ANSWER-Accredits nearly 200 hospitals/health care
organizations.
HFAP On-Site Surveys Frequency - ANSWER-Conducts on-site surveys every 3
years.
HFAP Accreditation Standards - ANSWER-Uses CMS' CoPs and other quality
and patient safety standards for accreditation.
,TJC On-Site Survey Frequency - ANSWER-TJC conducts an on-site survey every
3 years plus an annual self-assessment.
TJC History - ANSWER-TJC is the oldest and largest standards-setting and
accrediting body in healthcare.
TJC Accreditation Authority - ANSWER-Granted authority to accredit healthcare
organizations in 1965.
DNV GL Unique Feature - ANSWER-It is the first and only accreditation program
to integrate both CMS program standards with ISO 9001 Management program.
DNV GL Accreditation Authority - ANSWER-Has deemed authority to accredit
hospitals and healthcare facilities since 2008.
HFAP Unique Feature - ANSWER-Originally created in 1945 to conduct an
objective review of services provided by osteopathic medicine; today it accredits
all hospitals.
Voluntary Specialty Certifications - ANSWER-Special certifications that
healthcare organizations can pursue to demonstrate quality in specific areas.
Disease specific certifications offered by TJC - ANSWER-Orthopedic Joint
Replacement; stroke, Cancers, diabetes, COPD, etc.
Palliative care certification - ANSWER-Certification provided to demonstrate
excellence in palliative care.
Perinatal care certification - ANSWER-Certification aimed at reducing pregnancy
risk.
Patient Blood Management certification - ANSWER-Certification focused on
managing patient blood effectively.
Health Care Staffing Services certification - ANSWER-Certification related to
staffing services in healthcare.
,Integrated Care certification - ANSWER-Certification that focuses on providing
integrated healthcare services.
Voluntary specialty certifications offered by HFAP - ANSWER-Primary stroke
center, Comprehensive stroke, and acute stroke ready.
Primary stroke certification - ANSWER-Recognizes hospitals that meet standards
to support better outcomes for stroke care.
Comprehensive Stroke Certification - ANSWER-Certifies hospitals and
Comprehensive stroke centers to provide care for complex stroke patients.
Acute stroke ready certification - ANSWER-Allows smaller and rural hospitals to
demonstrate excellence in initial treatment of stroke patients.
Voluntary specialty certifications offered by DNV GL - ANSWER-Primary stroke
care, Comprehensive Stroke, and acute stroke ready care.
Hip and knee replacement certification - ANSWER-Certification related to hip and
knee replacement procedures.
Managing risk infection certification - ANSWER-Certification focused on
managing infection risks in healthcare settings.
HCAHPS measures - ANSWER-1) communication about pain 2) Environmental
cleanliness 3) Environment quietness 4) Discharge information 5) Nurse
communication 6) Physician communication 7) Responsiveness of hospital staff 8)
Communication about medications 9) Transition of care 10) Overall hospital rating
11) likely to recommend.
Common complaints in inpatient settings - ANSWER-Patients often complain
about loss of identity, lack of privacy, inability to wear own clothes, and
dissatisfaction with food, beds, and service.
, Common complaints in outpatient or emergency settings - ANSWER-Patients
frequently complain about wait times, short time spent with the provider, inability
to ask questions, and lack of follow-up.
Ways to make a positive impression as a Scholar - ANSWER-1) introduce
yourself, smile and make eye contact.
AIDET - ANSWER-Acknowledge: smile and make eye contact, introduce:
introduce yourself, state your purpose, and identify patient, Duration: time
expectation for task, Explanation: narrate all actions to decrease patient anxiety,
Thank You: thank the patient for letting you take care of them.
SKAHI - ANSWER-Signs: assess or check for any signs outside patient room,
Knock: before entering patient's room, assess: look at patient surroundings, hand
hygiene: gel in with hand sanitizer or wash hands, identify: use 2 patient identifiers
prior to performing any tasks.
Patient Complaint - ANSWER-A patient complaint is considered an incident and
must be reported to PM, charge nurse, patient's nurse, or unit manager.
Neonates Age Range - ANSWER-Newborn - 1 month.
Infants Age Range - ANSWER-1 month to 1 year.
Risks for Neonates and Infants - ANSWER-Suffocation, aspiration, and falls
(infants).
Interventions for Neonates and Infants - ANSWER-Involve parents in treatment,
keep things away from face, support head, consider responses to stimuli, provide
familiar environment, and keep crib rails raised.
Toddler Age Range - ANSWER-1 to 3 years.
Risks for Toddlers - ANSWER-Choking, injury, and infection.
Interventions for Toddlers - ANSWER-Avoid small objects near bedside and
encourage parent presence during procedures.
FINAL EXAM NEWEST COMPLETE ACTUAL
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS)
/ALREADY GRADED A+ //BRAND NEW!!
Patient Satisfaction - ANSWER-An important and commonly used indicator for
measuring the quality of health care defined by the US National Library of
Medicine and National Institutes of Health.
Clinical Outcomes - ANSWER-Defined as the measurable changes in health or
quality of life that results from care provided.
HCAHPS - ANSWER-Stands for Hospital Consumer Assessment of Healthcare
Providers and Systems, a survey given to patients who have been discharged from
the hospital recently to evaluate the care given to them.
Importance of HCAHPS - ANSWER-The ACA tied hospital reimbursements to
HCAHPS scores.
Value-Based Incentive Payments - ANSWER-HCAHPS determines 25% of value-
based incentive payments back to hospitals to reward quality.
Hospital Revenue Example - ANSWER-If a hospital received 100,000 visitations
in a year, and each patient visit cost $100, then the hospital will receive $25,000
from CMS in revenue to reward them for quality care, hypothetically speaking.
HFAP Accreditation - ANSWER-Accredits nearly 200 hospitals/health care
organizations.
HFAP On-Site Surveys Frequency - ANSWER-Conducts on-site surveys every 3
years.
HFAP Accreditation Standards - ANSWER-Uses CMS' CoPs and other quality
and patient safety standards for accreditation.
,TJC On-Site Survey Frequency - ANSWER-TJC conducts an on-site survey every
3 years plus an annual self-assessment.
TJC History - ANSWER-TJC is the oldest and largest standards-setting and
accrediting body in healthcare.
TJC Accreditation Authority - ANSWER-Granted authority to accredit healthcare
organizations in 1965.
DNV GL Unique Feature - ANSWER-It is the first and only accreditation program
to integrate both CMS program standards with ISO 9001 Management program.
DNV GL Accreditation Authority - ANSWER-Has deemed authority to accredit
hospitals and healthcare facilities since 2008.
HFAP Unique Feature - ANSWER-Originally created in 1945 to conduct an
objective review of services provided by osteopathic medicine; today it accredits
all hospitals.
Voluntary Specialty Certifications - ANSWER-Special certifications that
healthcare organizations can pursue to demonstrate quality in specific areas.
Disease specific certifications offered by TJC - ANSWER-Orthopedic Joint
Replacement; stroke, Cancers, diabetes, COPD, etc.
Palliative care certification - ANSWER-Certification provided to demonstrate
excellence in palliative care.
Perinatal care certification - ANSWER-Certification aimed at reducing pregnancy
risk.
Patient Blood Management certification - ANSWER-Certification focused on
managing patient blood effectively.
Health Care Staffing Services certification - ANSWER-Certification related to
staffing services in healthcare.
,Integrated Care certification - ANSWER-Certification that focuses on providing
integrated healthcare services.
Voluntary specialty certifications offered by HFAP - ANSWER-Primary stroke
center, Comprehensive stroke, and acute stroke ready.
Primary stroke certification - ANSWER-Recognizes hospitals that meet standards
to support better outcomes for stroke care.
Comprehensive Stroke Certification - ANSWER-Certifies hospitals and
Comprehensive stroke centers to provide care for complex stroke patients.
Acute stroke ready certification - ANSWER-Allows smaller and rural hospitals to
demonstrate excellence in initial treatment of stroke patients.
Voluntary specialty certifications offered by DNV GL - ANSWER-Primary stroke
care, Comprehensive Stroke, and acute stroke ready care.
Hip and knee replacement certification - ANSWER-Certification related to hip and
knee replacement procedures.
Managing risk infection certification - ANSWER-Certification focused on
managing infection risks in healthcare settings.
HCAHPS measures - ANSWER-1) communication about pain 2) Environmental
cleanliness 3) Environment quietness 4) Discharge information 5) Nurse
communication 6) Physician communication 7) Responsiveness of hospital staff 8)
Communication about medications 9) Transition of care 10) Overall hospital rating
11) likely to recommend.
Common complaints in inpatient settings - ANSWER-Patients often complain
about loss of identity, lack of privacy, inability to wear own clothes, and
dissatisfaction with food, beds, and service.
, Common complaints in outpatient or emergency settings - ANSWER-Patients
frequently complain about wait times, short time spent with the provider, inability
to ask questions, and lack of follow-up.
Ways to make a positive impression as a Scholar - ANSWER-1) introduce
yourself, smile and make eye contact.
AIDET - ANSWER-Acknowledge: smile and make eye contact, introduce:
introduce yourself, state your purpose, and identify patient, Duration: time
expectation for task, Explanation: narrate all actions to decrease patient anxiety,
Thank You: thank the patient for letting you take care of them.
SKAHI - ANSWER-Signs: assess or check for any signs outside patient room,
Knock: before entering patient's room, assess: look at patient surroundings, hand
hygiene: gel in with hand sanitizer or wash hands, identify: use 2 patient identifiers
prior to performing any tasks.
Patient Complaint - ANSWER-A patient complaint is considered an incident and
must be reported to PM, charge nurse, patient's nurse, or unit manager.
Neonates Age Range - ANSWER-Newborn - 1 month.
Infants Age Range - ANSWER-1 month to 1 year.
Risks for Neonates and Infants - ANSWER-Suffocation, aspiration, and falls
(infants).
Interventions for Neonates and Infants - ANSWER-Involve parents in treatment,
keep things away from face, support head, consider responses to stimuli, provide
familiar environment, and keep crib rails raised.
Toddler Age Range - ANSWER-1 to 3 years.
Risks for Toddlers - ANSWER-Choking, injury, and infection.
Interventions for Toddlers - ANSWER-Avoid small objects near bedside and
encourage parent presence during procedures.
