WGU C208 - Change Management and Innovation Exam Test
Questions and Correct Answers | Latest Update 2026/2027
(Graded A+) | Guaranteed Pass - WGU
Which three individuals within an organization could play the role of change agent -
ANSWERS-ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWERS-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERS-knowledge
persuasion decision implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - ANSWERS-Descriptive
Which two statements characterize low end disruption - ANSWERS-it is an innovation
that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWERS-Communicating change initiatives through email
Explaining why the change is needed
How can a leader connect with employees to help sustain organizational change? -
ANSWERS-offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
ANSWERS-Directing leaders to focus on profit-driven goals, market share, and
employee satisfaction
,What is a common cause for the failure of organizational change - ANSWERS-unclear
goals
Which role does creative tension play in organizational change according to Peter
Senge? - ANSWERS-It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWERS-anger
which practice can lead to unconscious resistance to attempts at organizational
change? - ANSWERS-tiring staff with unrelated demands
What is essential for a leader to communicate when undertaking organizational
change? - ANSWERS-a consistent vision of the end result of the change
how should training be viewed during organizational change - ANSWERS-as a
worthwhile investment in a successful transition
how can leaders effectively address resistance to change through communications -
ANSWERS-by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - ANSWERS-Mental models can become barriers that prevent
stakeholders' from perceiving the need for change
How is responding to change resistance in the non-profit sector different from in the the
private sector? - ANSWERS-many employees are strongly committed to organizations
mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - ANSWERS-hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - ANSWERS-directive and decisive guidance
what is most important when leading an organization through disruptive change -
ANSWERS-cooperation
which question must be asking in forming a contingency plan for a change initiative? -
, ANSWERS-what if
The CEO of a leading automobile manufacturing company is concerned about the
longrange prospects of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's
concerns - ANSWERS-Hire an outside market research company to study future trends
and how they may impact business
hold a brainstorming session with the executive management team to assess the risk or
opportunity of alternative fuel technologies
What is the most basic role of a leader in promoting organizational change -
ANSWERS-modeling change from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process
- ANSWERS-Being willing to adapt the steps of a plan
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - ANSWERS-A CEO champions a change process by
both accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - ANSWERS-as indications that the leadership team has failed to plan
appropriately
How can extensive training increase employee participation - ANSWERS-by helping
employees feel comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in
advancing organizational change - ANSWERS-Rewards and punishments are not
sufficient on their own to persuade employees to accept change.
Which aspect of a change initiative is measure by return on investment - ANSWERS-its
efficiency or value
In which two ways does iteration contribute to change initiatives - ANSWERS-it creates
a sense of urgency within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly
embrace the organizations mission and feel the urgency to change. The manager is
Questions and Correct Answers | Latest Update 2026/2027
(Graded A+) | Guaranteed Pass - WGU
Which three individuals within an organization could play the role of change agent -
ANSWERS-ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWERS-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERS-knowledge
persuasion decision implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - ANSWERS-Descriptive
Which two statements characterize low end disruption - ANSWERS-it is an innovation
that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWERS-Communicating change initiatives through email
Explaining why the change is needed
How can a leader connect with employees to help sustain organizational change? -
ANSWERS-offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
ANSWERS-Directing leaders to focus on profit-driven goals, market share, and
employee satisfaction
,What is a common cause for the failure of organizational change - ANSWERS-unclear
goals
Which role does creative tension play in organizational change according to Peter
Senge? - ANSWERS-It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWERS-anger
which practice can lead to unconscious resistance to attempts at organizational
change? - ANSWERS-tiring staff with unrelated demands
What is essential for a leader to communicate when undertaking organizational
change? - ANSWERS-a consistent vision of the end result of the change
how should training be viewed during organizational change - ANSWERS-as a
worthwhile investment in a successful transition
how can leaders effectively address resistance to change through communications -
ANSWERS-by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - ANSWERS-Mental models can become barriers that prevent
stakeholders' from perceiving the need for change
How is responding to change resistance in the non-profit sector different from in the the
private sector? - ANSWERS-many employees are strongly committed to organizations
mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - ANSWERS-hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - ANSWERS-directive and decisive guidance
what is most important when leading an organization through disruptive change -
ANSWERS-cooperation
which question must be asking in forming a contingency plan for a change initiative? -
, ANSWERS-what if
The CEO of a leading automobile manufacturing company is concerned about the
longrange prospects of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's
concerns - ANSWERS-Hire an outside market research company to study future trends
and how they may impact business
hold a brainstorming session with the executive management team to assess the risk or
opportunity of alternative fuel technologies
What is the most basic role of a leader in promoting organizational change -
ANSWERS-modeling change from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process
- ANSWERS-Being willing to adapt the steps of a plan
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - ANSWERS-A CEO champions a change process by
both accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - ANSWERS-as indications that the leadership team has failed to plan
appropriately
How can extensive training increase employee participation - ANSWERS-by helping
employees feel comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in
advancing organizational change - ANSWERS-Rewards and punishments are not
sufficient on their own to persuade employees to accept change.
Which aspect of a change initiative is measure by return on investment - ANSWERS-its
efficiency or value
In which two ways does iteration contribute to change initiatives - ANSWERS-it creates
a sense of urgency within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly
embrace the organizations mission and feel the urgency to change. The manager is
