WGU C215 OPERATIONS MANAGEMENT
OBJECTIVE ASSESSMENT 2024 LATEST EXAMS
Which definition is used for quality evaluates how well a product performs its intended function? -
ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - ANSWER-
checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
ANSWER-Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - ANSWER-Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization?
- ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - ANSWER-mean
What do assignable causes of variation indicate? - ANSWER-Equipment was found out of control
Which continuous improvement method does Cpk measure? - ANSWER-How close one is to a target
and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - ANSWER-Screen patients and fast-track those with minor ailments
1
, Which two factors affect a service location decision? - ANSWER-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - ANSWER-Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - ANSWER-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - ANSWER-
Capacity utilization
Which two statements are true about effective capacity? - ANSWER-An effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - ANSWER-When the average unit cost is
minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis? - ANSWER-proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market territory? -
ANSWER-proximity to customers
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center
should be located? - ANSWER-by using the load-distance model
Which two types of operations include repetitive processes? - ANSWER-continuous process
line process
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle
paint options.
Which two operational processes would suit this shop? - ANSWER-batch process
project process
What is a bottleneck in a flowchart? - ANSWER-The longest task in the process
Which formula would compute process velocity? - ANSWER-throughput time/value-added time
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark? - ANSWER-actual output/standard output
2
OBJECTIVE ASSESSMENT 2024 LATEST EXAMS
Which definition is used for quality evaluates how well a product performs its intended function? -
ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - ANSWER-
checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
ANSWER-Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - ANSWER-Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization?
- ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - ANSWER-mean
What do assignable causes of variation indicate? - ANSWER-Equipment was found out of control
Which continuous improvement method does Cpk measure? - ANSWER-How close one is to a target
and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - ANSWER-Screen patients and fast-track those with minor ailments
1
, Which two factors affect a service location decision? - ANSWER-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - ANSWER-Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - ANSWER-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - ANSWER-
Capacity utilization
Which two statements are true about effective capacity? - ANSWER-An effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - ANSWER-When the average unit cost is
minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis? - ANSWER-proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market territory? -
ANSWER-proximity to customers
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center
should be located? - ANSWER-by using the load-distance model
Which two types of operations include repetitive processes? - ANSWER-continuous process
line process
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle
paint options.
Which two operational processes would suit this shop? - ANSWER-batch process
project process
What is a bottleneck in a flowchart? - ANSWER-The longest task in the process
Which formula would compute process velocity? - ANSWER-throughput time/value-added time
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark? - ANSWER-actual output/standard output
2
