C720 OPERATIONS AND SUPPLY CHAIN
MANAGEMENT.
Designed to boost confidence and grades!
Teamwork - Answer: Teamwork in operations benefit the customer when coordinated
decisions within an organization produce high quality products that customers value.
Product design - Answer: consideration of the characteristics, features, and
performance of the product.
Product technology - Answer: application of knowledge to improve the product.
Process design - Answer: describes how a product will be made.
Process technology - Answer: application of knowledge to improve a process
C720: OPERATIONS & SUPPLY CHANGE MANAGEMENT - NOTES / STUDY GUIDE
- Answer:
Teamwork - Answer: Teamwork in operations benefit the customer when coordinated
decisions within an organization produce high quality products that customers value.
Product and process design - Answer: are crucial and relate to both the design of
goods and services.
Product design - Answer: consideration of the characteristics, features, and
performance of the product.
Product technology - Answer: application of knowledge to improve the product.
Process design - Answer: describes how a product will be made.
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,Process technology - Answer: application of knowledge to improve a process.
Teamwork can help make improvements to products - Answer: . To remain competitive
in the global marketplace, teamwork should be utilized to help solve quality and
productivity problems.
Most organizations develop common goals during the budgeting and planning process,
which are done annually. - Answer:
Many businesses are shifting to organization by process due to - Answer: today's fast
paced environment.
Organizational structures - Answer: designed by process cross-functional lines.
Cross-functionality - Answer: a unique feature important to any organization.
Eliminating functional silos - Answer: allows teams to share knowledge and
understanding of decision-making across the organization. Decentralizing decision-
making leads to more cross-functional teams.
Relative advantage - Answer: the difference between the lowest cost producer and the
next-lowest cost producer
Ethics - Answer: a sense of what is right and wrong that guide behavior.
Sustainability - Answer: reflects the efforts organizations are expected to make to
balance their interconnected obligations to economic viability, the societies in which they
operate, and the natural environment - the "triple bottom line."
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
, Organizations need to focus on how a decision affects - Answer: profitability,
employees, the community, and the environment, in the long and short term.
Competitive advantage - Answer: a capability that customers value that gives an
organization an edge against its competition.
VIRAL - Answer: Value to consumers, it should be Inimitable (not easily imitated), Rare,
and an organization should have the Aptitude and Lifespan to earn appropriate returns
on the advantage.
SWOT Analysis - Answer: assists in planning to achieve objectives.
Key processes - Answer: organizations must have: strategy development, product
development, development of systems to produce services and goods, and order
fulfillment to leverage impact.
Systems development key to meeting strategic goals. - Answer: Resources include:
people, facilities, equipment, materials, and energy.
Process redesign facilitates working toward a common goal in organizations. - Answer:
Productivity - Answer: a mathematical calculation. It is the ratio of the outputs achieved
divided by the inputs consumed to achieve those outputs. Productivity Output / Input.
Change in productivity = (new productivity - old productivity) / old productivity.
Labor productivity - Answer: Quantity or value of units produced divided labor hours or
labor cost. Labor Productivity = Quantity or Value of Units Produced / Labor Hours or
Labor Costs.
Quality - Answer: is determined by the customer and how the customer will use a
product.
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
MANAGEMENT.
Designed to boost confidence and grades!
Teamwork - Answer: Teamwork in operations benefit the customer when coordinated
decisions within an organization produce high quality products that customers value.
Product design - Answer: consideration of the characteristics, features, and
performance of the product.
Product technology - Answer: application of knowledge to improve the product.
Process design - Answer: describes how a product will be made.
Process technology - Answer: application of knowledge to improve a process
C720: OPERATIONS & SUPPLY CHANGE MANAGEMENT - NOTES / STUDY GUIDE
- Answer:
Teamwork - Answer: Teamwork in operations benefit the customer when coordinated
decisions within an organization produce high quality products that customers value.
Product and process design - Answer: are crucial and relate to both the design of
goods and services.
Product design - Answer: consideration of the characteristics, features, and
performance of the product.
Product technology - Answer: application of knowledge to improve the product.
Process design - Answer: describes how a product will be made.
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,Process technology - Answer: application of knowledge to improve a process.
Teamwork can help make improvements to products - Answer: . To remain competitive
in the global marketplace, teamwork should be utilized to help solve quality and
productivity problems.
Most organizations develop common goals during the budgeting and planning process,
which are done annually. - Answer:
Many businesses are shifting to organization by process due to - Answer: today's fast
paced environment.
Organizational structures - Answer: designed by process cross-functional lines.
Cross-functionality - Answer: a unique feature important to any organization.
Eliminating functional silos - Answer: allows teams to share knowledge and
understanding of decision-making across the organization. Decentralizing decision-
making leads to more cross-functional teams.
Relative advantage - Answer: the difference between the lowest cost producer and the
next-lowest cost producer
Ethics - Answer: a sense of what is right and wrong that guide behavior.
Sustainability - Answer: reflects the efforts organizations are expected to make to
balance their interconnected obligations to economic viability, the societies in which they
operate, and the natural environment - the "triple bottom line."
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
, Organizations need to focus on how a decision affects - Answer: profitability,
employees, the community, and the environment, in the long and short term.
Competitive advantage - Answer: a capability that customers value that gives an
organization an edge against its competition.
VIRAL - Answer: Value to consumers, it should be Inimitable (not easily imitated), Rare,
and an organization should have the Aptitude and Lifespan to earn appropriate returns
on the advantage.
SWOT Analysis - Answer: assists in planning to achieve objectives.
Key processes - Answer: organizations must have: strategy development, product
development, development of systems to produce services and goods, and order
fulfillment to leverage impact.
Systems development key to meeting strategic goals. - Answer: Resources include:
people, facilities, equipment, materials, and energy.
Process redesign facilitates working toward a common goal in organizations. - Answer:
Productivity - Answer: a mathematical calculation. It is the ratio of the outputs achieved
divided by the inputs consumed to achieve those outputs. Productivity Output / Input.
Change in productivity = (new productivity - old productivity) / old productivity.
Labor productivity - Answer: Quantity or value of units produced divided labor hours or
labor cost. Labor Productivity = Quantity or Value of Units Produced / Labor Hours or
Labor Costs.
Quality - Answer: is determined by the customer and how the customer will use a
product.
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
