1-1
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
,TEST BANK FOR $@1 $@1
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
Chapter 1-22 $@1
Chapter 01 Test Bank Static $@1 $@1 $@1 $@1
1. Efficiency means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
FALSE
Efficiency means doing something at the lowest possible cost.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
2. Effectiveness means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Effectiveness means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations m
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
anagement terms, we could refer to this doctor as being efficient but not effective.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $
most value. The doctor performed the surgery without error. Because the patient died, no value was created.
@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Analy
ze$ @ 1 Difficulty:$@12$
@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
4. A worker can be efficient without being effective.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
the most value. These are different things.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Think
1-2
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
, ing$ @ 1 Blooms:$@1Un
derstand$ @ 1 Difficul
ty:$@12$@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
1-3
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
, 5. A process can be effective without being efficient.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
efficient" at the customer service counter at a local store or bank means using the fewest number of clerks pos
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
sible at the counter. Being effective, though, means minimizing the amount of time customers need to wait in l
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
ine.
AACSB:$@1Analytical$@1Think
ing$ @ 1 Blooms:$@1Un
derstand$ @ 1 Difficul
ty:$@12$@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the syste
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
ms that create and deliver the firm's primary products and services.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems tha
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
t create and deliver the firm's primary products and services.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-01$@1Identify$@1the$@1elements$@1of$@1operations$@1and$@1supply$@1chain$@1management.$@1(OSCM)
Topic:$@1What$@1Is$@1Operations$@1and$@1Supply$@1Chain$@1Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
by price.
$@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may crea
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
te conflict between the two goals.
$@1 $@1 $@1 $@1 $@1
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Analy
ze$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
1-4
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
,TEST BANK FOR $@1 $@1
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
Chapter 1-22 $@1
Chapter 01 Test Bank Static $@1 $@1 $@1 $@1
1. Efficiency means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
FALSE
Efficiency means doing something at the lowest possible cost.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
2. Effectiveness means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Effectiveness means doing the right things to create the most value for the company.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations m
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
anagement terms, we could refer to this doctor as being efficient but not effective.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $
most value. The doctor performed the surgery without error. Because the patient died, no value was created.
@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Analy
ze$ @ 1 Difficulty:$@12$
@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
4. A worker can be efficient without being effective.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
the most value. These are different things.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Think
1-2
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
, ing$ @ 1 Blooms:$@1Un
derstand$ @ 1 Difficul
ty:$@12$@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
1-3
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
, 5. A process can be effective without being efficient.
$@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
efficient" at the customer service counter at a local store or bank means using the fewest number of clerks pos
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
sible at the counter. Being effective, though, means minimizing the amount of time customers need to wait in l
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
ine.
AACSB:$@1Analytical$@1Think
ing$ @ 1 Blooms:$@1Un
derstand$ @ 1 Difficul
ty:$@12$@1Medium
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the syste
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
ms that create and deliver the firm's primary products and services.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems tha
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
t create and deliver the firm's primary products and services.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-01$@1Identify$@1the$@1elements$@1of$@1operations$@1and$@1supply$@1chain$@1management.$@1(OSCM)
Topic:$@1What$@1Is$@1Operations$@1and$@1Supply$@1Chain$@1Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
by price.
$@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Rememb
er$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
m.$ @ 1 Topic:$@1Efficiency,$@1Effectiveness,$
@1and$@1Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may crea
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
te conflict between the two goals.
$@1 $@1 $@1 $@1 $@1
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
$@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1 $@1
AACSB:$@1Analytical$@1Thinking
Blooms:$@1Analy
ze$ @ 1 Difficulty:$
@11$@1Easy
Learning$@1Objective:$@101-
04$@1Evaluate$@1the$@1efficiency$@1of$@1a$@1fir
1-4
Copyright$@1©2021$@1McGraw-
Hill$@1Education.$@1All$@1rights$@1reserved.$@1No$@1reproduction$@1or$@1distribution$@1without$@1the$@1prior$@1written$@1consent$@1of$@1McGraw-
Hill Education.
