11. CHAPTER 1-FUNDAMENTALS OF HUMAN RESOURCES
MANAGEMENT QUESTIONS AND ANSWERS
Human resource management (HRM) - correct answer The policies, practices, and systems that
influence employees' behavior, attitudes and performances
Human capital - correct answer An organization's employees, described in terms of their
training, experience, judgement, intelligence, relationships and insights
High-performance work system - correct answer An organization in which technology,
organizational structure, people and processes work together seamlessly to give an
organization an advantage in the competitive enviornment
Job analysis - correct answer the process of getting detailed information about jobs
Job design - correct answer the process of defining the way work will be performed and the
tasks that a given job requires
Recruitment - correct answer The process through which the organization seeks applicants for
potential employees
Selection - correct answer the process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the
organization achieve its goals
Training - correct answer A planned effort to enable employees to learn job-related knowledge,
skills, and behavior
Development - correct answer The acquisition of knowledge, skills, and behaviors that improve
an employee's ability to meet changes in job requirements and in customer demands
MANAGEMENT QUESTIONS AND ANSWERS
Human resource management (HRM) - correct answer The policies, practices, and systems that
influence employees' behavior, attitudes and performances
Human capital - correct answer An organization's employees, described in terms of their
training, experience, judgement, intelligence, relationships and insights
High-performance work system - correct answer An organization in which technology,
organizational structure, people and processes work together seamlessly to give an
organization an advantage in the competitive enviornment
Job analysis - correct answer the process of getting detailed information about jobs
Job design - correct answer the process of defining the way work will be performed and the
tasks that a given job requires
Recruitment - correct answer The process through which the organization seeks applicants for
potential employees
Selection - correct answer the process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the
organization achieve its goals
Training - correct answer A planned effort to enable employees to learn job-related knowledge,
skills, and behavior
Development - correct answer The acquisition of knowledge, skills, and behaviors that improve
an employee's ability to meet changes in job requirements and in customer demands
