Class notes bbg

WORK ETHICS AND PRACTICES

ISCED UNIT CODE: 0417 541 03B/0417 441 03B



Relationship to Occupational Standards
This unit addresses the Unit of Competency: Apply work ethics and practices.


Duration of Unit: 50 hours


Unit Description
This unit covers competencies required to demonstrate employability skills. It involves
the ability to: conduct self-management, promote ethical work practices and values,
promote teamwork, manage workplace conflicts, maintain professional and personal
development, apply problem-solving, and promote customer care.


Summary of Learning Outcomes
1. Apply self-management skills
2. Promote ethical practices and values
3. Promote Teamwork
4. Maintain professional and personal development
5. Apply Problem-solving skills
6. Promote Customer care.


Learning Outcomes, Content, and Suggested Assessment Methods

Learning Outcome Content Suggested Assessment
Methods

1. Apply self- ● Self-awareness ● Observation
management skills
● Formulating personal ● Written
vision, mission, and assessment
goals
● Oral assessment
● Healthy lifestyle practices
● Third party

, ● Strategies for reports
overcoming work
● Portfolio of
challenges
evidence
● Emotional intelligence
● Project
● Coping with Work
● Practical
Stress.
● Assertiveness versus
aggressiveness and
passiveness
● Developing and
maintaining high self-
esteem
● Developing and
maintaining positive
self-image
● Time management
● Setting performance
targets
● Monitoring and evaluating
performance targets
2. Promote ethical ● Integrity ● Observation
work practices and
● Core Values, ethics and ● Written
values
beliefs assessment
● Patriotism ● Oral assessment
● Professionalism ● Third party
reports
● Organizational codes of
conduct ● Portfolio of
evidence
● Industry policies and
procedures ● Project
● Practical
3. Promote Teamwork ● Types of teams ● Observation
● Team building ● Written
assessment
● Individual
responsibilities in a ● Oral assessment
team

, ● Determination of team roles ● Third party
and objectives reports
● Team parameters and ● Portfolio of
relationships evidence
● Benefits of teamwork ● Project
● Qualities of a team ● Practical
player
● Leading a team
● Team performance and
evaluation
● Conflicts and conflict
resolution
● Gender and diversity
mainstreaming
● Developing Healthy
workplace
relationships
● Adaptability and
flexibility
● Coaching and mentoring
skills
4. Maintain ● Personal vs professional ● Observation
professional and development and growth
● Written
personal
● Avenues for professional assessment
development
growth
● Oral assessment
● Recognizing career
● Third party
advancement
reports
● Training and career
● Portfolio of
opportunities
evidence
● Assessing training needs
● Project
● Mobilizing training
● Practical
resources
● Licenses and certifications
for professional growth and
development

, ● Pursuing personal and
organizational goals
● Managing work priorities
and commitments
● Dynamism and on-the-
job learning
5. Apply Problem- ● Causes of problems ● Observation
solving skills
● Methods of solving ● Written
problems assessment
● Problem-solving process ● Oral assessment
● Decision making ● Third party
reports
● Creative thinking and
critical thinking process ● Portfolio of
in development of evidence
innovative and practical
● Project
solutions
● Practical
6. Promote Customer ● Identifying customer ● Observation
Care needs
● Written
● Qualities of good assessment
customer service
● Oral assessment
● Customer feedback
● Third party
methods
reports
● Resolving customer
● Portfolio of
concerns
evidence
● Customer outreach
● Project
programs
● Practical
● Customer retention