lOMoAR cPSD| 11700591
TEST BANK
HUMAN RESOURCES MANAGEMENT IN CANADA 15TH CANADIAN
EDITION BY GARY DESSLER ALL CHAPTERS 1 – 17 COVERED
QUESTIONS AND ANSWERS GRADED A+ LATEST UPDATE.
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, lOMoAR cPSD| 11700591
mailto:https://www.stuvia.com/user/supergrades002
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ANSWERS ARE AT THE END OF EACH CHAPTER
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for.
Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
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E) job design indicators.
6) HR department staff members are traditionally involved in key operational
responsibilities. Which of the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
7) Being completely familiar with employment legislation, HR policies and procedures,
collective agreements, and the outcome of recent arbitration hearings and court decisions is
most closely related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a
permanent basis is known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and
weaknesses with external opportunities and threats in order to maintain competitive
advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to
identify competitor compensation and incentive plans, information about pending legislative
changes and availability of talent in the labour market for the upcoming strategic planning
meeting. Rita was conducting:
mailto:https://www.stuvia.com/user/supergrades002
TEST BANK
HUMAN RESOURCES MANAGEMENT IN CANADA 15TH CANADIAN
EDITION BY GARY DESSLER ALL CHAPTERS 1 – 17 COVERED
QUESTIONS AND ANSWERS GRADED A+ LATEST UPDATE.
mailto:https://www.stuvia.com/user/supergrades002
, lOMoAR cPSD| 11700591
mailto:https://www.stuvia.com/user/supergrades002
, lOMoAR cPSD| 11700591
ANSWERS ARE AT THE END OF EACH CHAPTER
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for.
Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
mailto:https://www.stuvia.com/user/supergrades002
, lOMoAR cPSD| 11700591
E) job design indicators.
6) HR department staff members are traditionally involved in key operational
responsibilities. Which of the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
7) Being completely familiar with employment legislation, HR policies and procedures,
collective agreements, and the outcome of recent arbitration hearings and court decisions is
most closely related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a
permanent basis is known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and
weaknesses with external opportunities and threats in order to maintain competitive
advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to
identify competitor compensation and incentive plans, information about pending legislative
changes and availability of talent in the labour market for the upcoming strategic planning
meeting. Rita was conducting:
mailto:https://www.stuvia.com/user/supergrades002
