QUESTIONS WITH CORRECT ANSWERS
Which of the following are not considered a view for cases in the My Agent Cases tile? -
CORRECT ANSWER -45 day
One year
Correspondence access provides Members the ability to _____. - CORRECT ANSWER -be a
suggested recipient for email correspondence
Before switching the Business Unit for an HR case to IT, the user should ensure that _____. -
CORRECT ANSWER -the issue is a legitimate system problem
ToWviewWallWtheWcasesWassignedWbyWtheWproviderWgroup,WgoWtoW_____.W-WCORRECTWANSWERW-
GroupWWorklists
WhichWtemplateWallowsWyouWtoWcreateWaWpoolWusersWthatWmayWbeWtaskedWtoWworkWaWstepWinWth
eWapprovalWprocess?W-WCORRECTWANSWERW-User-DefinedWList