TCU JORDAN SUPPLY CHAIN FINAL
EXAM 2025 QUESTIONS AND ANSWERS
What is Supply Chain Management? - ANS The design and execution of relationships and
flows that connect the parties and processes across a supply chain
Drivers of SCM: - ANS -Competition
-Consumer Behavior
-Visibility
-Speed
What is a supply chain and its components? (Upstream, Downstream, tier suppliers) - ANS A
Supply Chain is the global network of organizations and activities involved in (1) designing a set
of goods and services and their related processes, (2) transforming inputs into goods and
services, (3) consuming these goods and services, and (4) disposing of these goods and services
-Upstream product suppliers typically provide raw materials, components, and services directly
related to manufacturing or service production processes
-Downstream product suppliers typically provide enhancements to finished goods such as
assembly, packaging, storage, and transportation services
-Resource and Technology suppliers provide equipment, labor, product, and process designs,
and other resources needed to support a firm's processes
1
-Aftermarket Suppliers provide product service and support such as maintenance, repair,
Page
disposal, or recycling
@COPYRIGHT SIRJOEL 2025/2026
, The Differences Between Goods and Services: - ANS Goods=Tangible, can be inventoried,
little customer contact, long lead times, often capital-intensive, quality easily assessed, and
material is transformed
Services=Intangible, cannot be inventoried, extensive customer contact, short lead times, often
labor-intensive, quality more difficult to assess, information or the customer is transformed
Why are companies focusing on the supply chain today? - ANS Organizations are quickly
realizing the tremendous value they can gain from having visibility throughout their supply
chain
According to ISM, what is the operational importance of SCM? - ANS -Provide an
uninterrupted flow of material and services to the operating systems
-Keep inventory investment at the minimum
-Maximize quality
-Find and develop competent sources of supply
-Standardize requirements for product and services
-Purchase materials and services at the lowest total cost of ownership
-Foster cross-functional relationships
Customer Value and The Value Proposition - ANS Value Proposition=Tangible and intangibles
that customers expect from a firm/firm's offerings that are valued by customers and different
from competitors,
Set of benefits or values that a company promises to deliver to customers to satisfy their needs
How can you create value for a customer and capture value for your organization? - ANS -
Create features that a company will pay for
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-Create a difficult to imitate source of differentiation
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, -Satisfy financial and strategic firm objectives
-Use the firm's capabilities and supply chain
-Know how to solve customer problems
-Profit Margin is the Value created by a company minus the Cost of Creating that value
Value Created-Cost of Creating Value=Profit Margin
What is the difference between customer satisfaction and perceived customer value? -
ANS Customer satisfaction is when you have met or exceeded the customer's expectations
or the extent to which a product's perceived performance matches a buyer's expectations.
Perceived customer value is the difference between total customer value and total customer
cost.
Perceived Customer Value= Total Customer Value- Total Customer Cost
Digital Darwinism - ANS The phenomenon when technology and society evolve faster than
an organization can adapt, implies that organizations which cannot adapt to the new demands
placed on them for surviving in the information age are doomed to extinction
How has technology impacted the supply chain? - ANS Advances in communications,
computers, and transportation techniques have enabled extensive connectivity and the growth
of supply chain partnerships. With easier information transactions, there is less of a need to
include all operations at one location or within one organizational boundary. Constant
information sharing between supply chain partners improves efficiencies in planning, material
movements, and the transfer of funds. At the same time, growing transportation technologies
and infrastructures have made the shipping of goods and the transport of people faster, more
reliable, and more economical than in decades past. Transportation infrastructure continues to
be built in developing countries.
3
Levels of Planning in Supply Chain and the type of decision to apply to each: - ANS -Strategic
Page
Planning=A type of planning that addresses long-term decisions that define the operations
@COPYRIGHT SIRJOEL 2025/2026
EXAM 2025 QUESTIONS AND ANSWERS
What is Supply Chain Management? - ANS The design and execution of relationships and
flows that connect the parties and processes across a supply chain
Drivers of SCM: - ANS -Competition
-Consumer Behavior
-Visibility
-Speed
What is a supply chain and its components? (Upstream, Downstream, tier suppliers) - ANS A
Supply Chain is the global network of organizations and activities involved in (1) designing a set
of goods and services and their related processes, (2) transforming inputs into goods and
services, (3) consuming these goods and services, and (4) disposing of these goods and services
-Upstream product suppliers typically provide raw materials, components, and services directly
related to manufacturing or service production processes
-Downstream product suppliers typically provide enhancements to finished goods such as
assembly, packaging, storage, and transportation services
-Resource and Technology suppliers provide equipment, labor, product, and process designs,
and other resources needed to support a firm's processes
1
-Aftermarket Suppliers provide product service and support such as maintenance, repair,
Page
disposal, or recycling
@COPYRIGHT SIRJOEL 2025/2026
, The Differences Between Goods and Services: - ANS Goods=Tangible, can be inventoried,
little customer contact, long lead times, often capital-intensive, quality easily assessed, and
material is transformed
Services=Intangible, cannot be inventoried, extensive customer contact, short lead times, often
labor-intensive, quality more difficult to assess, information or the customer is transformed
Why are companies focusing on the supply chain today? - ANS Organizations are quickly
realizing the tremendous value they can gain from having visibility throughout their supply
chain
According to ISM, what is the operational importance of SCM? - ANS -Provide an
uninterrupted flow of material and services to the operating systems
-Keep inventory investment at the minimum
-Maximize quality
-Find and develop competent sources of supply
-Standardize requirements for product and services
-Purchase materials and services at the lowest total cost of ownership
-Foster cross-functional relationships
Customer Value and The Value Proposition - ANS Value Proposition=Tangible and intangibles
that customers expect from a firm/firm's offerings that are valued by customers and different
from competitors,
Set of benefits or values that a company promises to deliver to customers to satisfy their needs
How can you create value for a customer and capture value for your organization? - ANS -
Create features that a company will pay for
2
Page
-Create a difficult to imitate source of differentiation
@COPYRIGHT SIRJOEL 2025/2026
, -Satisfy financial and strategic firm objectives
-Use the firm's capabilities and supply chain
-Know how to solve customer problems
-Profit Margin is the Value created by a company minus the Cost of Creating that value
Value Created-Cost of Creating Value=Profit Margin
What is the difference between customer satisfaction and perceived customer value? -
ANS Customer satisfaction is when you have met or exceeded the customer's expectations
or the extent to which a product's perceived performance matches a buyer's expectations.
Perceived customer value is the difference between total customer value and total customer
cost.
Perceived Customer Value= Total Customer Value- Total Customer Cost
Digital Darwinism - ANS The phenomenon when technology and society evolve faster than
an organization can adapt, implies that organizations which cannot adapt to the new demands
placed on them for surviving in the information age are doomed to extinction
How has technology impacted the supply chain? - ANS Advances in communications,
computers, and transportation techniques have enabled extensive connectivity and the growth
of supply chain partnerships. With easier information transactions, there is less of a need to
include all operations at one location or within one organizational boundary. Constant
information sharing between supply chain partners improves efficiencies in planning, material
movements, and the transfer of funds. At the same time, growing transportation technologies
and infrastructures have made the shipping of goods and the transport of people faster, more
reliable, and more economical than in decades past. Transportation infrastructure continues to
be built in developing countries.
3
Levels of Planning in Supply Chain and the type of decision to apply to each: - ANS -Strategic
Page
Planning=A type of planning that addresses long-term decisions that define the operations
@COPYRIGHT SIRJOEL 2025/2026
