SUPPLY CHAIN MANAGEMENT EXAM
REVISION QUESTIONS AND 100%
CORRECT ANSWERS!!
Chapter 6
Managing quality helps build successful strategies of
A.
differentiation, time and service.
B.
differentiation, time and response.
C.
differentiation, low cost and response.
D.
differentiation, low cost and service.
C
A successful quality strategy begins with
A.
engaging employees in the necessary activities to implement quality.
B.
satisfying customers and obtaining a competitive advantage.
C.
an organizational culture that fosters quality.
D.
an understanding of the principles of quality.
C
Which of the following DOES NOT increase profit by improving quality?
A.
improved reputation
B.
,increased productivity
C.
flexible pricing
D.
higher warranty costs
D
Which of the following could reduce costs and increase profit?
A.
improved response
B.
improved reputation
C.
flexible pricing
D.
increased productivity
D
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
C.
even though it cannot be defined, you know what it is.
D.
the degree of excellence at an acceptable price and the control of variability at an
acceptable cost
B
,Which of the following is an award for quality achievement in Japan?
A.
Deming Prize
B.
Malcolm Baldrige National Quality Award
C.
ISO 9000
D.
Tokyo Medal for Excellence in Quality
A
Which of the following costs is NOT a cost of quality?
A.
research and development
B.
rework
C.
scrap
D.
lost goodwill
A
Which of the following is NOT an external failure cost?
A.
returned goods
B.
lost goodwill
C.
scrap
D.
costs to society
, C
Which of the following is the Japanese term used to describe continuous improvement
efforts?
A.
six sigma
B.
poka-yoke
C.
kaizen
D.
kanban
C
Taguchi's quality loss function is based on a
A.
binomial distribution.
B.
linear equation.
C.
quadratic equation.
D.
negative exponential distribution.
C
Which of the following is NOT one of the techniques for building employee empowerment?
A.
Eliminate formal organization structures such as teams and quality circles.
B.
Develop open, supportive supervisors.
C.
Build high-morale organizations.
REVISION QUESTIONS AND 100%
CORRECT ANSWERS!!
Chapter 6
Managing quality helps build successful strategies of
A.
differentiation, time and service.
B.
differentiation, time and response.
C.
differentiation, low cost and response.
D.
differentiation, low cost and service.
C
A successful quality strategy begins with
A.
engaging employees in the necessary activities to implement quality.
B.
satisfying customers and obtaining a competitive advantage.
C.
an organizational culture that fosters quality.
D.
an understanding of the principles of quality.
C
Which of the following DOES NOT increase profit by improving quality?
A.
improved reputation
B.
,increased productivity
C.
flexible pricing
D.
higher warranty costs
D
Which of the following could reduce costs and increase profit?
A.
improved response
B.
improved reputation
C.
flexible pricing
D.
increased productivity
D
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
C.
even though it cannot be defined, you know what it is.
D.
the degree of excellence at an acceptable price and the control of variability at an
acceptable cost
B
,Which of the following is an award for quality achievement in Japan?
A.
Deming Prize
B.
Malcolm Baldrige National Quality Award
C.
ISO 9000
D.
Tokyo Medal for Excellence in Quality
A
Which of the following costs is NOT a cost of quality?
A.
research and development
B.
rework
C.
scrap
D.
lost goodwill
A
Which of the following is NOT an external failure cost?
A.
returned goods
B.
lost goodwill
C.
scrap
D.
costs to society
, C
Which of the following is the Japanese term used to describe continuous improvement
efforts?
A.
six sigma
B.
poka-yoke
C.
kaizen
D.
kanban
C
Taguchi's quality loss function is based on a
A.
binomial distribution.
B.
linear equation.
C.
quadratic equation.
D.
negative exponential distribution.
C
Which of the following is NOT one of the techniques for building employee empowerment?
A.
Eliminate formal organization structures such as teams and quality circles.
B.
Develop open, supportive supervisors.
C.
Build high-morale organizations.
