Supply Chain Exam Answered A+
Pass
The three mainline functions of any business are - Answer- .
operations, marketing, and finance
Regardless of how departments and functions are individually managed, they are
always linked together through - Answer- processes
The finance function influences operating decisions about - Answer- capacity expansion
Which of the following events from the twentieth century defines the history of
operations and supply chain management? - Answer- all of the above
What do all processes have? - Answer- inputs and outputs
Which of the following are characteristics of service provider operations? - Answer-
perishable outputs
_______ are the fundamental activities that organizations use to do work and achieve
their goals. - Answer- processes
If "every process and every person in an organization has customers," then - Answer-
some customers are external, some are internal
A ________ process is a set of activities that delivers value to external customers. -
Answer- core
Which core process includes the activities required to produce and deliver the service or
product to the external customer? - Answer- order fulfillment process
Selecting the transportation mode (train, ship, truck, airplane, or pipeline) and
scheduling both in-bound and outbound shipments is typically accomplished by which
supply chain process? - Answer- logistics
SSS is a local restaurant serving the needs of college students, faculty, and staff. The
manager is considering adding a website so carry-out customers can order in advance
more easily. Which process would be a core process in this new undertaking? - Answer-
web design
Technological change is proceeding at a rapid rate, but there are many challenges such
as - Answer- employees may resist technological
, Decisions that tend to focus on the entire organization, cutting across departmental
lines, and have long-term consequences are called - Answer- strategic
The foundation for managing processes and value chains is - Answer- operations
strategy
Which of the following outcomes is not a direct result of a market analysis? - Answer-
development of core competencies
Which of the following considerations is not involved in developing a corporate strategy?
- Answer- developing a staffing plan for the upcoming production period
Core competencies reflect the collective learning of the organization. Core
competencies include - Answer- a well-trained, flexible workforce
Gymtastic was able to serve large crowds of customers and then adjust operations to
serve very few customers thanks to their competitive capability related to - Answer-
flexibility
A credit card-processing firm would be likely to list the following competitive priorities for
its external customers: - Answer- consistent quality
Which service process structure typically involves work flows with steps that vary from
one customer to the next? - Answer- front office
A high customer-contact service process typically indicates all of the following EXCEPT:
- Answer- low complexity
A back office service structure is most similar to - Answer- a line process
difference between people-processing service and possesion services is that - Answer-
services are provided to the customer who must be present in people-processing;
services are provided for the customer who does not need to be present in possession-
processing services
Which of the following conditions is generally associated with a job process? - Answer-
high resource flexibility
A major supplier to an auto manufacturer would most likely adopt which production and
inventory strategy? - Answer- make to stock
A high-volume manufacturing process typically means all of the following EXCEPT: -
Answer- more customer involvement
What would be the likely process characteristics of the typical college dining hall? -
Answer- line flows
Pass
The three mainline functions of any business are - Answer- .
operations, marketing, and finance
Regardless of how departments and functions are individually managed, they are
always linked together through - Answer- processes
The finance function influences operating decisions about - Answer- capacity expansion
Which of the following events from the twentieth century defines the history of
operations and supply chain management? - Answer- all of the above
What do all processes have? - Answer- inputs and outputs
Which of the following are characteristics of service provider operations? - Answer-
perishable outputs
_______ are the fundamental activities that organizations use to do work and achieve
their goals. - Answer- processes
If "every process and every person in an organization has customers," then - Answer-
some customers are external, some are internal
A ________ process is a set of activities that delivers value to external customers. -
Answer- core
Which core process includes the activities required to produce and deliver the service or
product to the external customer? - Answer- order fulfillment process
Selecting the transportation mode (train, ship, truck, airplane, or pipeline) and
scheduling both in-bound and outbound shipments is typically accomplished by which
supply chain process? - Answer- logistics
SSS is a local restaurant serving the needs of college students, faculty, and staff. The
manager is considering adding a website so carry-out customers can order in advance
more easily. Which process would be a core process in this new undertaking? - Answer-
web design
Technological change is proceeding at a rapid rate, but there are many challenges such
as - Answer- employees may resist technological
, Decisions that tend to focus on the entire organization, cutting across departmental
lines, and have long-term consequences are called - Answer- strategic
The foundation for managing processes and value chains is - Answer- operations
strategy
Which of the following outcomes is not a direct result of a market analysis? - Answer-
development of core competencies
Which of the following considerations is not involved in developing a corporate strategy?
- Answer- developing a staffing plan for the upcoming production period
Core competencies reflect the collective learning of the organization. Core
competencies include - Answer- a well-trained, flexible workforce
Gymtastic was able to serve large crowds of customers and then adjust operations to
serve very few customers thanks to their competitive capability related to - Answer-
flexibility
A credit card-processing firm would be likely to list the following competitive priorities for
its external customers: - Answer- consistent quality
Which service process structure typically involves work flows with steps that vary from
one customer to the next? - Answer- front office
A high customer-contact service process typically indicates all of the following EXCEPT:
- Answer- low complexity
A back office service structure is most similar to - Answer- a line process
difference between people-processing service and possesion services is that - Answer-
services are provided to the customer who must be present in people-processing;
services are provided for the customer who does not need to be present in possession-
processing services
Which of the following conditions is generally associated with a job process? - Answer-
high resource flexibility
A major supplier to an auto manufacturer would most likely adopt which production and
inventory strategy? - Answer- make to stock
A high-volume manufacturing process typically means all of the following EXCEPT: -
Answer- more customer involvement
What would be the likely process characteristics of the typical college dining hall? -
Answer- line flows
