Operations Midterm Review Chap 1,2,3 Questions and Answers Fully Solved Graded A+
What is Operations - Answers- System that transforms inputs into outputs of greater value
Transformation Process - AnswersActivities along a value chain extending from supplier to customer
Goal: Eliminate non-value adding activitiesTransformation Process
Productivity equation - AnswersProductivity = Output/Input
Multifactory productivity - AnswersOutput/labor+materials+overhead
Corporate Strategy - AnswersA strategy that determines the means for utilizing resources in the various
functional areas to reach the organization's goals
Order Qualifiers - AnswersCharacteristics of product/service that qualify it to be considered forpurchase
by customer
Order Winners - AnswersCharacteristics of product/service that wins orders in the marketplace
Position The Firm - AnswersCost (standardization, waste elimination, lean production)•
Speed (time-based competition) - Amazon, FedEx•
Quality (customer satisfaction & create value, strategic plan, eliminatedefects/scrap, training, employee
empowerment, continuous improvementculture, leadership & commitment)•
Flexibility (the ability to produce a wide variety of products, to introduce newproducts and modify
existing ones quickly, and to respond to customer needs)•
Innovation (turn innovation into marketable & profitable products/services) -Apple, Google, and 3M
Pareto Analysis - AnswersTool to identify causes of poor quality(most quality problems and costs result
from only a few causes)
Fishbone diagram - AnswersA graphical descriptionof the elements of a specific quality problem and the
relationshipamong those elements
Statistical Process Control Chart (SPC) - AnswersTool to diagnose and detect anyvariations in a process.
What is Operations - Answers- System that transforms inputs into outputs of greater value
Transformation Process - AnswersActivities along a value chain extending from supplier to customer
Goal: Eliminate non-value adding activitiesTransformation Process
Productivity equation - AnswersProductivity = Output/Input
Multifactory productivity - AnswersOutput/labor+materials+overhead
Corporate Strategy - AnswersA strategy that determines the means for utilizing resources in the various
functional areas to reach the organization's goals
Order Qualifiers - AnswersCharacteristics of product/service that qualify it to be considered forpurchase
by customer
Order Winners - AnswersCharacteristics of product/service that wins orders in the marketplace
Position The Firm - AnswersCost (standardization, waste elimination, lean production)•
Speed (time-based competition) - Amazon, FedEx•
Quality (customer satisfaction & create value, strategic plan, eliminatedefects/scrap, training, employee
empowerment, continuous improvementculture, leadership & commitment)•
Flexibility (the ability to produce a wide variety of products, to introduce newproducts and modify
existing ones quickly, and to respond to customer needs)•
Innovation (turn innovation into marketable & profitable products/services) -Apple, Google, and 3M
Pareto Analysis - AnswersTool to identify causes of poor quality(most quality problems and costs result
from only a few causes)
Fishbone diagram - AnswersA graphical descriptionof the elements of a specific quality problem and the
relationshipamong those elements
Statistical Process Control Chart (SPC) - AnswersTool to diagnose and detect anyvariations in a process.
