DEVOTED AGENT CERTIFICATION
EXAM STUDY GUIDE QUESTIONS AND
ANSWERS
Devoted Vision - Answer->60 net promoter score (NPS), while reducing costs by 20%,
Long term
5 Core Ingredients - Answer-1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
Our Growth - Answer-Todd and Ed Park launched Devoted in 2017 (our first
membership came in 2019).
We are currently the fastest growing Medicare Advantage plan in the country Devoted
has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable We are building for a rolling
20-year horizon; we are not in the business of building and selling.
Why we Start from Scratch - Answer-Building from the ground up means that we have
not wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture
that needs to be changed.
Devoted Tech Platform - Answer-Our results: Faster claims processing - we pay
specialists within 5 business days, 90% of the time. Prior authorizations processing
within 72 hours. Credentialing process - less than 2 weeks to credential new providers.
Faster commission payments.
Partnerships with strong PcP's - Answer-Partner with high-performing Pcp
Devoted Health Guides - Answer-Navigators, Problem-Solvers, Supporters
We Stand By What We Say - Answer--When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member issues are resolved
same-day.> 90% of member issues are resolved within 3 days.
Devoted Medical Group - Answer-Devoted Medical Group (DMG) is designed to help
provide additional virtual and in-home care above and beyond the care they receive
from their physicians now.
EXAM STUDY GUIDE QUESTIONS AND
ANSWERS
Devoted Vision - Answer->60 net promoter score (NPS), while reducing costs by 20%,
Long term
5 Core Ingredients - Answer-1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
Our Growth - Answer-Todd and Ed Park launched Devoted in 2017 (our first
membership came in 2019).
We are currently the fastest growing Medicare Advantage plan in the country Devoted
has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable We are building for a rolling
20-year horizon; we are not in the business of building and selling.
Why we Start from Scratch - Answer-Building from the ground up means that we have
not wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture
that needs to be changed.
Devoted Tech Platform - Answer-Our results: Faster claims processing - we pay
specialists within 5 business days, 90% of the time. Prior authorizations processing
within 72 hours. Credentialing process - less than 2 weeks to credential new providers.
Faster commission payments.
Partnerships with strong PcP's - Answer-Partner with high-performing Pcp
Devoted Health Guides - Answer-Navigators, Problem-Solvers, Supporters
We Stand By What We Say - Answer--When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member issues are resolved
same-day.> 90% of member issues are resolved within 3 days.
Devoted Medical Group - Answer-Devoted Medical Group (DMG) is designed to help
provide additional virtual and in-home care above and beyond the care they receive
from their physicians now.
