Crisis Management Exam Questions
with Accurate Answers
What are the primary goals of crisis management? - -To help the person
stabilize their feelings and behaviors and to address the problems that
precipitated the crisis
-Which of the following examples is consistent with the basic verbal de-
escalation loop? - -Johanna is trying to find a point on which she can
communicate agreement with Lenny who is currently in a crisis
-When working with someone who is agitated and hostile, which of these
should be used FIRST to prevent aggressive behaviors? - -Verbal de-
escalation
-Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis? - -Because the same stressor can have
very different effects on different people
-Which of the following focused tasks emphasizes the person in a
collaborative working alliance? - -Make contact
-TRUE OR FALSE: When assessing a person in crisis, questions about suicidal
ideation should be asked indirectly to avoid upsetting the person further. - -
False
-Which statement about crisis management with individual who have been
exposed to trauma is accurate? - -If any individual with a history of trauma
needs involuntary hospitalization to ensure their safety, care should be taken
to avoid disempowering and retraumatizing the individual
-Recurring or frequent crises should be a red flag that suggests which of the
following?> - -The client's underlying issues may not be addressed
appropriately or adequately by their current treatment plan
-How does a crisis intervention plan differ from a safety contract? - -Safety
contact spells out what not to do (kill oneself), but they do not typically
provide information to help the client know what steps they should take if in
a crisis.
-Glenn is helping Estelle through a crisis. Estelle has just verbalized that she
feels her clinicians are not helping her because they are "too busy on their
Facebook posts to be bothered" with her. Which of the following is the best
with Accurate Answers
What are the primary goals of crisis management? - -To help the person
stabilize their feelings and behaviors and to address the problems that
precipitated the crisis
-Which of the following examples is consistent with the basic verbal de-
escalation loop? - -Johanna is trying to find a point on which she can
communicate agreement with Lenny who is currently in a crisis
-When working with someone who is agitated and hostile, which of these
should be used FIRST to prevent aggressive behaviors? - -Verbal de-
escalation
-Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis? - -Because the same stressor can have
very different effects on different people
-Which of the following focused tasks emphasizes the person in a
collaborative working alliance? - -Make contact
-TRUE OR FALSE: When assessing a person in crisis, questions about suicidal
ideation should be asked indirectly to avoid upsetting the person further. - -
False
-Which statement about crisis management with individual who have been
exposed to trauma is accurate? - -If any individual with a history of trauma
needs involuntary hospitalization to ensure their safety, care should be taken
to avoid disempowering and retraumatizing the individual
-Recurring or frequent crises should be a red flag that suggests which of the
following?> - -The client's underlying issues may not be addressed
appropriately or adequately by their current treatment plan
-How does a crisis intervention plan differ from a safety contract? - -Safety
contact spells out what not to do (kill oneself), but they do not typically
provide information to help the client know what steps they should take if in
a crisis.
-Glenn is helping Estelle through a crisis. Estelle has just verbalized that she
feels her clinicians are not helping her because they are "too busy on their
Facebook posts to be bothered" with her. Which of the following is the best
