Answers(Graded A )
Technicians should not decide they will be able to restore a damaged item until they have __________ the item and communicated with the customer - ANSWERpretest
The restoration company works for the property owner, who is the primary customer. A secondary customer is the __________ __________ when the property owner is an __________ - ANSWERinsurance carrier, insured
Smoke and soot particles are visual by-products of __________ __________. - ANSWERincomplete combustion
Heat, fuel, and oxygen are the key elements required for __________. - ANSWERcombustions
The particle size range of combustion smoke particles is _____, ______ microns. - ANSWER.1 , 4
The general categories into which all smoke residues may be places are PAH (Polycyclic Aromatic Hydrocarbons) and __________. - ANSWERsout
Both PAH and soot particles have been reported to be ___________ to humans. - ANSWERcarcinogenic
A very difficult smoke odor for technicians to overcome is the __________ __________ odor, also called "psychological" odor. - ANSWERheightened awareness
To remove high levels of protein odor from surfaces, ______ __________ is usually required for cleaning protein residues. - ANSWERwet cleaning
When burned, this material will provide a thick, heavy black smeary residue. - ANSWERSynthetic
Factors to consider in determining the degree of smoke contamination throughout a structure are the air _______ and ________ generated during combustion. - ANSWERpressure, temperature
The severity of soot contamination increases with a ________ of oxygen and decreases
when a _________ _______ of oxygen is present during the fire. - ANSWERlack, greater quantity Some materials and surfaces naturally adsorb more odors than others. The odor control
industry refers to them as "__________ _______" - ANSWERNatural wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an _______ ______ on surfaces, which is difficult to remove. - ANSWERoily film
Lighter plastic surfaces subjected to higher temperatures and soot have protentional to _________ irreversibly. - ANSWERyellow
From a common sense perspective, safety on the job site is the responsibility of _______________. - ANSWEReveryone
Safety regulations require companies to prepare a hazardous chemical program, issue appropriate safety ___________ to employees, and provide them with safety _________. - ANSWERequipment, training
Restorers may obtain the most accurate information about potential chemical safety from: ___________ sheets, labels, and ___________. - ANSWERsafety data , equipment
All restoration chemicals must be kept in properly __________ containers and secured on the job site. - ANSWERlabeled
Advise the chemically- sensitive customers to not be ______ the affected areas while work is being performed and ask for their _____ consent of product use. - ANSWERin, informed
When working for a customer who is chemically _________, there may be need for special air scrubbing, cleaning agents and deodorizing agents. - ANSWERsensitive
When working in areas containing loose soot residue, it is highly recommended that restorers use appropriate _____ air scrubbers and don ______. - ANSWERHEPA, PPE
___________ and ________ are two commonly found invisible safety hazards to be aware of within older structures. - ANSWERLead, Asbestos
________ is a heavy metal that was commonly incorporated into paint formulations. - ANSWERLead
___________ was used in various building materials (siding, roofing, flooring, adhesives) as an insulating and fire-retarding material. - ANSWERAsbestos
Toxic materials such as lead and asbestos are most likely to be released from painted surfaces into the air during sanding and _____________. - ANSWERDemolition