, Chapter 01
The Role of Human Resources
True/False Questions
Section One
1. In the past, human resources played more of an administrative role as opposed to a
strategic one.
True; Easy
2. HR typically discourages multiculturalism to bring in uniformity in the workforce.
False; Easy
3. Selection and recruitment are identical processes.
False; Easy
4. When determining compensation, pay systems must reward all employees uniformly
irrespective of the number of years in the organization, experience, and educational
qualification.
False; Easy
5. Sick leave is considered a type of compensation.
True; Easy
6. Managers are correct in believing that most people leave an organization because of pay-
related matters.
False; Easy
7. Union contracts are the sole determinants of worker safety regulations.
False; Easy
8. Increased use of social networking to assimilate information to employees is an internal
factor affecting the human resources in an organization.
False; Easy
Section Two
9. The Senior Professional in Human Resources is a certification open to HR professionals
with two to four years of experience.
False; Easy
10. An HR employee requires good understanding of specialized job areas like employment
laws to be successful.
True; Easy
© 2015 Laura Portolese Dias, published by Flat World Knowledge 1
, 11. The ability to see and understand how one’s area of work fits into the bigger picture of
the business is a sign of a strategic person.
True; Easy
12. PHR, or Professional in Human Resources, is a certification exam open to HR
professionals with at least two years of experience.
True; Easy
Section Three
13. Healthcare is an employee benefit that may be altered to cut costs.
True; Easy
14. Cafeteria plans provide more flexible benefits that the employee can use as required.
True; Easy
15. Training employees maximizes the legal exposure of the organization.
False; Easy
16. Effective communication can help reduce the loss of revenue in organizations.
True; Easy
17. Smartphones and social networking are popular and acceptable ways to disseminate
information among employees.
True; Easy
18. Telecommuting refers to lost productivity as a result of an employee using a work
computer for personal reasons.
False; Easy
19. The Affordable Health Care Act requires companies with twenty-five or more employees
to provide health care to their workers.
False; Easy
20. A Code of Ethics is noted to be sufficient to ensure positive and ethical behavior in all
organizations.
False; Easy
Multiple Choice Questions
Section One
21. _____ involves the entire hiring process from posting a job to negotiating a salary
package.
a. Compensation
b. Retention
c. Training
d. Worker protection
e. Staffing
e; Easy
© 2015 Laura Portolese Dias, published by Flat World Knowledge 2
, 22. Details of how many people should be hired based on revenue expectation are presented
in the _____ plans.
a. staffing
b. retention
c. compensation
d. layoff
e. expansion
a; Easy
23. In the staffing function, _____ is the stage where HR officers find people to fill open
positions.
a. selection
b. development of a staffing plan
c. recruitment
d. development of a retention plan
e. compensation
c; Easy
24. In the staffing function, _____ is the stage where HR candidates are interviewed and
finalized, and a proper compensation package is negotiated with them.
a. compensation
b. development of a staffing plan
c. recruitment
d. selection
e. development of a retention plan
d; Easy
25. Which of the following statements is true with regard to development of workplace
policies and HR?
a. All organizations have the identical policies to ensure fairness and continuity within
the organization.
b. Workplace policies, once established, are permanent and cannot be amended.
c. Developing the verbiage surrounding workplace policies is the job of the HR
department.
d. HR departments autonomously develop policies that apply to the whole organization.
e. Dress code and Internet usage at work do not come under the purview of workplace
policies.
c; Easy
26. _____ includes anything the employee receives for his or her work.
a. Debt
b. Capital
c. Exemption
d. Compensation
e. Taxation
d; Easy
27. An ideal compensation package is expected to:
a. exempt all employees from taxation on their income.
b. reward all employees uniformly irrespective of experience and education.
© 2015 Laura Portolese Dias, published by Flat World Knowledge 3
The Role of Human Resources
True/False Questions
Section One
1. In the past, human resources played more of an administrative role as opposed to a
strategic one.
True; Easy
2. HR typically discourages multiculturalism to bring in uniformity in the workforce.
False; Easy
3. Selection and recruitment are identical processes.
False; Easy
4. When determining compensation, pay systems must reward all employees uniformly
irrespective of the number of years in the organization, experience, and educational
qualification.
False; Easy
5. Sick leave is considered a type of compensation.
True; Easy
6. Managers are correct in believing that most people leave an organization because of pay-
related matters.
False; Easy
7. Union contracts are the sole determinants of worker safety regulations.
False; Easy
8. Increased use of social networking to assimilate information to employees is an internal
factor affecting the human resources in an organization.
False; Easy
Section Two
9. The Senior Professional in Human Resources is a certification open to HR professionals
with two to four years of experience.
False; Easy
10. An HR employee requires good understanding of specialized job areas like employment
laws to be successful.
True; Easy
© 2015 Laura Portolese Dias, published by Flat World Knowledge 1
, 11. The ability to see and understand how one’s area of work fits into the bigger picture of
the business is a sign of a strategic person.
True; Easy
12. PHR, or Professional in Human Resources, is a certification exam open to HR
professionals with at least two years of experience.
True; Easy
Section Three
13. Healthcare is an employee benefit that may be altered to cut costs.
True; Easy
14. Cafeteria plans provide more flexible benefits that the employee can use as required.
True; Easy
15. Training employees maximizes the legal exposure of the organization.
False; Easy
16. Effective communication can help reduce the loss of revenue in organizations.
True; Easy
17. Smartphones and social networking are popular and acceptable ways to disseminate
information among employees.
True; Easy
18. Telecommuting refers to lost productivity as a result of an employee using a work
computer for personal reasons.
False; Easy
19. The Affordable Health Care Act requires companies with twenty-five or more employees
to provide health care to their workers.
False; Easy
20. A Code of Ethics is noted to be sufficient to ensure positive and ethical behavior in all
organizations.
False; Easy
Multiple Choice Questions
Section One
21. _____ involves the entire hiring process from posting a job to negotiating a salary
package.
a. Compensation
b. Retention
c. Training
d. Worker protection
e. Staffing
e; Easy
© 2015 Laura Portolese Dias, published by Flat World Knowledge 2
, 22. Details of how many people should be hired based on revenue expectation are presented
in the _____ plans.
a. staffing
b. retention
c. compensation
d. layoff
e. expansion
a; Easy
23. In the staffing function, _____ is the stage where HR officers find people to fill open
positions.
a. selection
b. development of a staffing plan
c. recruitment
d. development of a retention plan
e. compensation
c; Easy
24. In the staffing function, _____ is the stage where HR candidates are interviewed and
finalized, and a proper compensation package is negotiated with them.
a. compensation
b. development of a staffing plan
c. recruitment
d. selection
e. development of a retention plan
d; Easy
25. Which of the following statements is true with regard to development of workplace
policies and HR?
a. All organizations have the identical policies to ensure fairness and continuity within
the organization.
b. Workplace policies, once established, are permanent and cannot be amended.
c. Developing the verbiage surrounding workplace policies is the job of the HR
department.
d. HR departments autonomously develop policies that apply to the whole organization.
e. Dress code and Internet usage at work do not come under the purview of workplace
policies.
c; Easy
26. _____ includes anything the employee receives for his or her work.
a. Debt
b. Capital
c. Exemption
d. Compensation
e. Taxation
d; Easy
27. An ideal compensation package is expected to:
a. exempt all employees from taxation on their income.
b. reward all employees uniformly irrespective of experience and education.
© 2015 Laura Portolese Dias, published by Flat World Knowledge 3
