SHRM-CP exam 2023 with 100% correct answer

Fishbone Diagram - correct answerIs used to map out a list of factors that affect a problem or desired Outcome Numerical Rating - correct answerIs a quantifiable measure of desired performance, and it serves as a target for improvement. Organizational Needs Assessment - correct answerWhere is the training needed in the organizational level? It defines the KSAs required as the organization prepares for the future. Organizational Development (OD) - correct answerIs a complex strategy intended to change the beliefs, attitudes, values, culture and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Organizational Development methods are employed to improve Organizational Effectiveness (OE). Scatter diagram - correct answerQuality tool that shows possible relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience and income level) Sample return - correct answerA measureable outcome as a result of a developed initiative. (e.g. An average value of increased production) Designing an OED Intervention - correct answerRequires determining the target audience's readiness for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining commitment. ) Interpersonal Strategies - correct answerDeals with the work relationship between employees. Efforts aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts. OD/ OE involves analyzing 3 areas of an or