IOP3705 - Organisational Development And Change EXAM PREP 2022 (QUESTIONS & ANSWERS).

IOP3705 - Organisational Development And Change EXAM PREP 2022 (QUESTIONS & ANSWERS). STUDY UNIT 1 1. Which of the following is NOT included in the definition of OD? 1) OD applies to the entire system. 2) OD is based on behavioural science knowledge. 3) OD is concerned with planned change. 4) OD narrowly focuses on cost, quality and schedule. 2. Organisation development distinguishes itself from organisation change and change management by... 1) addressing the effective sequence of leadership issues that produces organisation improvements. 2) focusing narrowly on cost, quality and schedule. 3) focusing on the transfer of knowledge and skills to help the system manage future change. 4) taking a broadly focused approach that can apply to any kind of change. 3. Which of the following is NOT one of the "stems" of OD? 1) laboratory training 2) environmental analysis 3) action research survey feedback 4) participative management 4. Which theory of planned change serves as the foundation for appreciative inquiry (AI)? 1) Lewin's change model 2) the Action research model 3) the Positive model 4) the Open Systems model. 5. In Lewin's model of change, change is brought about by... 1) modifying forces maintaining the status quo. 2) increasing forces for change. 3) providing laboratory training. 4) 1 and 2. 6. The three sequential steps in Lewin's change model are... 1) freezing, movement, changing. 2) unfreezing, movement, refreezing. 3) unfreezing, refraining, refreezing. 4) changing, movement, freezing. 7. The Action research model focuses on... 1) planned change as a cyclical process. 2) heavy diagnosis prior to acting, planning and implementation. 3) reporting new data from previous research. 4) 1 and 2. 8. Contemporary applications of action research emphasise... 1) data gathering and analysis. 2) consultation with a behavioural scientist. 3) an increased degree of member involvement. 4) problem(s) identification. STUDY UNIT 2 1. Which of the statements below is generally correct concerning OD practitioners? 1) They are people utilising OD principles in their profession. 2) They may share a common set of humanistic values. 3) They have similar training, skills and knowledge. 4) All of the above. 2. Which of the following is NOT a "core" skill of an OD practitioner? 1) Intrapersonal skills 2) Interpersonal skills 3) General consultation skills 4) Financial management skills 3. The consultant-centred OD practitioner may have to ... 1) take on a modified role of "expert". 2) always adopt the role of the "expert". 3) never adopt the role of the "expert". 4) take on a fixed role of the “expert”. 4. Ethical dilemmas of the OD practitioner concern ... 1) misrepresentation. 2) misuse of data. 3) coercion. 4) All of the above. STUDY UNIT 3 1. The process of entering a client system consists of ... 1) clarifying the issue, determining the relevant client and selecting a practitioner. 2) agreeing that the client has a problem and determining the appropriate action plan. 3) walking around and getting a sense of the culture. 4) clarifying the issue, mapping political processes and negotiating with the client. 2. The presenting problem is ... 1) always the most important problem facing the organisation. 2) never the "real" problem. 3) usually very specific. 4) often a symptom of an underlying problem. 3. Which answer below best describes the "relevant" client? 1) everyone in the organisation 2) individuals who are included in a survey 3) everyone who contributes to the problem 4) generally those who can impact change issues directly 4. The goal of the contracting process is to ... 1) help the organisation change. 2) make a good decision about how to proceed with the OD process. 3) create a positive situation for the OD practitioner. 4) make the organisation dependent on the OD practitioner. 5. Which of the following is NOT a step in the contracting process? 1) determining what each party wants from the OD process 2) estimating the time and resources that will be devoted to the OD process 3) determining the change project 4) determining the ground rules for working together STUDY UNIT 4 1. Which of the following statements does NOT describe diagnosis? 1) the process of discovering specific problems or assessing overall functioning of the organisation 2) the process whereby groups are confronted with their problems and deal with them 3) a road map of how organisations function 4) concerned with identifying specific organisational problems 2. Which general diagnostic model most underlies OD? 1) general systems model 2) closed systems model 3) open systems model 4) variable systems model.