Supervision EXAM 1 study guide(chapter 1-4) questions with correct answers

Supervision EXAM 1 study guide(chapter 1-4)
questions with correct answers


A supervisor's performance depends on the quality of results that the supervisor achieves t
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hrough his or her employees. Therefore _____ is crucial to the supervisor's success. - ans-
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staffing

When supervisors and other managers allow substantial responsibility and discretion in wo
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rk activities and trust people to solve problems and make decisions without getting approva
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l first, they are relying on which of the following sets of managerial skills? - ans-empowering
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Planning is the first process in the management function. T/F? - ans-true
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Letting employees know what is expected of them and inspiring and motivating them is kno
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wn as: - ans-leading
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Successful managers should refrain from challenging people to question their assumptions
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. T/F? - ans-False
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Authority is the ability to do certain things. T/F? - ans-False
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Organizing includes among other things, setting up the group and allocating resources to a
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chieve goals. - ans-True zx zx zxzx




Specialized knowledge and expertise used to carry out particular procedures is defined as:
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- ans-technical skills
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power is defined as: - ans-the ability to do certain things
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A supervisor's human relations skills refer to the ability to see the relation of the parts to the
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whole and to one another. T/F? - ans-False
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The zero- zx




defects approach primarily aims at establishing a particular department to ensure that there
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are no defects in the goods or services of a company. T/F? - ans-False
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Which of the following refers to the length of time it will take for the benefits generated by an
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investment (such as cost savings from machinery) to offset the cost of the investment? -
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ans-Payback Period
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, Supervisors can increase their own and their team's or group's productivity by understandi
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ng the goals of quality programs and their own role in achieving those goals. T/F? - ans-
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True

Process control is limited to an organization's effort to prevent or correct defects in its goods
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. T/F? - ans-False
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Employees' skills influence how effective productivity-building efforts will be. T/F? - ans-
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True

Looking for defects in parts, finished goods, or other outcomes selected through a sampling
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technique is known as: - ans-statistical quality control.
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It is almost always cheaper to fix problems after they occur as opposed to trying to prevent t
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hem in the first place. T/F? - ans-False
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Which of the following is typically true in the context of total quality management (TQM)? -
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ans-The TQM approach calls for the involvement of employees at all levels.
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In the context of quality standards, value is best defined as the: - ans-
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worth a customer places on a total package of goods and services relative to its cost.
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By reviewing _____ regularly, a supervisor can see which categories of expenses are large
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st and identify where the department is spending more than it planned. - ans-
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budget reports zx




Which of the following best describes an agenda? - ans-
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it is a list of topics to be covered at a meeting
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Formal groups are typically formed when individuals in the organization develop relationshi
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ps to meet personal needs. T/F? - ans-False
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Functional groups are best defined as groups that: - ans- zx zx zx zx zx zx zx zx zxzx




fulfill ongoing needs in the organization by carrying out a particular function.
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In the context of team formation, this stage is not required for every team, given that some t
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eams meet for indefinite periods of time. Identify this stage. - ans-Adjourning
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Subgroups may form among members of a formal group when some group members feel u
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ncomfortable with the way they are expected to behave. T/F? - ans-true zx zx zx zx zx zx zx zx zx zx zxzx




When conducting a meeting, the supervisor should: - ans-
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avoid ridiculing the participants and respect their efforts to contribute.
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Which of the following is an advantage most closely associated with homogenous teams? -
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ans-Better cooperation among members
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