CIVIL SERVICE ADMINISTRATIVE TESTS QUESTIONS WITH CORRECT ANSWERS

CIVIL SERVICE ADMINISTRATIVE TESTS
QUESTIONS WITH CORRECT ANSWERS




When an unusual emergency arises and it would take too long to contact a superior to chec
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k the method of handling the situation, the best procedure to follow is to:
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a. act according to your best judgment
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b. confer immediately with your men on the best action take and let the majority opinion pre
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vail
c. confer with any other supervisor
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d. make no decision because you have no precedents to follow - ans-
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a. act according to your best judgment
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Suppose the various jobs under your supervision are frequently delayed because the work
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ers await your arrival to make decisions before proceeding with the work. As a supervisor, t
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he most helpful conclusion for you to draw from this is that:
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a. the workers under your supervision lack initiative and need encouragement
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b. your orders and instructions may not have been sufficiently clear to complete
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c. you have incurred the workers' dislike and should look for the cause
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d. the jobs given to you are generally more difficult than the average - ans-
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b. your orders and instructions may not have been sufficiently clear to complete
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As an administrator, it is advisable for you to keep records of your jobs for future references.
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Assume that in reviewing your records you find that whenever a certain worker has been on
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e of those assigned to a job, the job has taken appreciably longer than other similar jobs. In t
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his case, you would do best to:
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a. warn the worker against deliberate slowness so that the individual knows you are aware
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of the situation
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b. take this fact into consideration when making up efficiency reports
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c. give closer supervision to future jobs to which this worker is assigned
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d. consult your superior on the appropriate disciplinary action to be taken - ans-
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c. give closer supervision to future jobs to which this worker is assigned
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Supervisors are required to submit written reports of all unusual occurrences promptly. Thezx zx zx zx zx zx zx zx zx zx zx zx z




best reason for such promptness is that:
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a. the report will tend to be more accurate as to facts
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b. the employee will not be as likely to forget to make the report
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,c. there is always a tendency to do a better job under pressure
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d. the report may be too long if made at an employee's convenience - ans-
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a. the report will tend to be more accurate as to facts
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The one of the following duties of a supervisor which you can most successfully turn over to
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an employee is that of:
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a. handling discipline of your crew
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b. checking completed work
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c. reporting to the chief administrator
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d. responsibility for the work of your department - ans-b. checking completed work
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An administrator familiar with current economic trends would know that a period of inflation i
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s in general characterized by:
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a. both rising wages and falling prices
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b. an increase in the purchasing power of money
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c. a decline in the national income
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d. a decrease in the purchasing power of money - ans-
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d. a decrease in the purchasing power of money
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An employee reporting an accident to the office by phone should request the name of the pe
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rson receiving the call and note the time. The purpose of the precaution is to fix responsibilit
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y for the:
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a. entire handling of the accident thereafter
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b. recording of the report
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c. accuracy of the report
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d. preparation of the final written report - ans-b. recording of the report
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Assume that an unpleasant routine job is to be assigned to one of your workers. Generally t
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he job should be:
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a. assigned to a minor offender as disciplinary action
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b. rotated among all the workers in your department
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c. assigned to a junior person until that worker gains seniority
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d. assigned permanently to one man who would be given special privileges for compensati
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on - ans-c. assigned to a junior person until that worker gains seniority
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A new employee comes to you with a suggestion for changing the method of performing a r
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outine job. As an administrator, you should:
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a. tell him that routine procedures are standardized and cannot be changed
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b. not consider the suggestion because the new man is not familiar with the work
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c. tell the man to try out the new method unofficially to see if it works
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,d. discuss the suggestion with the man and determine its value - ans-
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d. discuss the suggestion with the man and determine its value
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A newly appointed employee in your department makes blunders apparently regardless of t
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he type of assignments given to him. You should:
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a. recommend his dismissal
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b. refuse to give him further work assignments until he agrees to be more careful
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c. ignore the condition since it will ultimately cure itself
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d. try to determine the cause for the man's poor work before taking further action - ans-
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d. try to determine the cause for the man's poor work before taking further action
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The job interest of the employees in your department is best secured by:
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a. requesting their advice on all important matters
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b. constantly bringing up new matters
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c. giving good workers special privileges
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d. creating in each man a sense of his individual importance to the job as a whole - ans-
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d. creating in each man a sense of his individual importance to the job as a whole
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A supervisor criticizes an employee's work by telling him that he is disappointed with it. The
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supervisor states that the work is completely unsatisfactory, points out the parts that are ba
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d and says that improvement is expected. The supervisor's method of handling this type of
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a situation is usually considered:
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a. good; the supervisor did not criticize the employee's work in front of other employees
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b. poor; some favorable comment should have been made at the same time
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c. good; the employee knows just where he stands, and might resign
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d. poor; the employee should have been asked why his work was poor - ans-
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b. poor; some favorable comment should have been made at the same time
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If an administrator finds out that his definitely disliked by the workers under his supervision,
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and that the situation is affecting the morale and the efficiency of the department, the best th
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ing the administrator can do is to:
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a. ask the supervisor to talk to the workers
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b. take stock of oneself to determine if he or she is to blame
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c. loosen up on the discipline of the department
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d. supervise the workers more rigidly - ans-
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b. take stock of oneself to determine if he or she is to blame
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If an administrator makes a serious mistake in the details of an order issued to the staff, he o
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r she should:
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a. not attempt to correct it, because the workers will lose their respect for him
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b. not attempt to correct it, because the workers will eventually correct the error themselves
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, c. correct it in order to show he or she isn't small about such matters
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d. correct it in order to avoid any costly errors which might result otherwise - ans-
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d. correct in order to avoid any costly errors which might result otherwise
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A supervisor who has good supervisory ability will have a group of subordinates who:
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a. will continue to function effectively even in his absence
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b. are certainly capable of performing work outside the scope of their titles
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c. will always have their work done in less than the allotted time
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d. will be constantly asking questions about their work - ans-
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a. will continue to function effectively even in his absence
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The one of the following qualities which makes an administrator respected by his employee
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s is that he or she is:
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a. easy to confide in
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b. fair in all dealings
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c. easy to please
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d. of a good disposition - ans-b. fair in all dealings
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Of the following, the most important reason for investigating the cause of an accident is to:
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a. determine if the employee injured was at fault
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b. prevent occurrence of the accident again
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c. determine if the injured employee deserves compensation
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d. impress on employees the need to be safety minded - ans-
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b. prevent occurrence of the accident again
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One method an administrator may use to correctly evaluate the ability of his workers is to:
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a. observe their work on varied types of assignments
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b. find out what the workers think of each other's ability
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c. gauge their ability by the speed with which they work
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d. allow them to use their own methods of doing the work - ans-
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a. observe their work on varied types of assignments
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An administrator who pitches in and personally helps out with a rush job would:
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a. lose the respect of his workers
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b. be able to justify his action to his superiors
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c. soon find that his employees will expect him to do work on all jobs
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d. be justified in his action only if it is necessary to prove to his men he is capable - ans-
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b. be able to justify his action to his superiors
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Of the following, the best measurement of a supervisor's ability to do his job is:
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