SUPERVISION (TEST QUESTIONS & ANSWERS)

SUPERVISION (TEST QUESTIONS & ANSWERS)



What refers to defining goals, establishing strategies to achieve them and designing ways t
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o get work done? - ans-Planning
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What refers to determining how and by whom work tasks will be done? - ans-Organizing
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What involves arranging group efforts in an orderly manner? - ans-Coordinating
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What refers to keeping the establishment on track to achieve goals through setting perform
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ance standards and determining whether they are obtained? - ans-Controlling
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Which step of the Employment Cycle is the evaluation of knowledge, skills and abilities to a
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ssess their fit for the job and the operation? - ans-Screening applicants
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Which step of the Employment Cycle is the development of a system for identifying groups
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of persons who might be interested in working at the operation? - ans-Recruiting
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What benefit can be gained from learning about workforce generations and their difference
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s? - ans- zx zxzx




Hospitality primarily uses youthful entry level aged workers, so that understanding them is
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of primary importance
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Which of the following is an example of a manager facilitating employees work? - ans-
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Head Chef stands on Cat walk over kitchen and shouts at workers when errors in process a
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re observed.zx




Which leadership factor is referred to as gaining cooperation through caring acts, using per
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suasion to convince employees and offering constructive feedback? - ans-
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Influencing others zx




Which leadership factor is defined as giving pep talks, asking employees for device and pra
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ising their work, keeping them informed and providing them with a sense of belonging? -
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ans-Motivating others
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Which leadership style is considered to be the best approach for managing inexperienced e
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mployees who must learn proper procedures? - ans-Autocratic zx zx zx zx zx zx zxzx




Which leadership approach encourages employees to participate in the decision-
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making process that leads to cooperation and group spirit? - ans-Democratic
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What would be an advantage to becoming an "employer of choice"? - ans-
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Maximize employee retention rate zx zx zx

, What refers to understanding that each employee is unique thus fostering acceptance and r
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espect extending to customers and vendors? - ans-Diversity
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What refers to the act of treating persons unequally for reasons that do not relate to their abi
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lities? - ans-Discrimination zx zxzx




A group that are identified as members of a minority are seated in a server station. The serv
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er complains that members of this group are poor tippers. This belief is referred to as: - ans-
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Stereotype

What can a manager do to foster positive cross-cultural interaction? - ans-
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Model behavior expected of employees zx zx zx zx




How should managers address a diverse work environment when employee conflict arise?
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- ans-Focus on the issue not personalities
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What refers to rules or principles that help define what is right and what is wrong? - ans-
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Ethics

What is the purpose of having an organizational code of ethics? - ans-
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Safety check for evaluating decisions before implementation
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What refers to the process used to identify each task an employee must do and explain how
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it should be done? - ans-Position analyst
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What is a benefit of a task breakdown? - ans-
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Tell correct way to perform a task to best ensure performance standards have been met
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What refers to specifying the required quality and quantity outputs that define the correct w
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ay to perform a task? - ans-Performance standard
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How does a well-written job description assist in the applicant screening process? - ans-
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Foundation for evaluation of candidates zx zx zx zx




What relationship may job descriptions have with pay? - ans-
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Can provide basis for structuring salary ranges
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Which component of the job description refers to what a person in this position does? - ans-
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Duties

What must an employer do to provide reasonable accommodations under the ADA? - ans-
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Adjustments or modifications to enable people with disabilities to perform the essential func zx zx zx zx zx zx zx zx zx zx zx zx




tions of the job. zx zx zx