SUPERVISION EXAM PRACTICE QUESTIONS AND ANSWERS

SUPERVISION EXAM PRACTICE
QUESTIONS AND ANSWERS



What is the first step supervisors take when communicating change to employees
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a. Explaining the details of the change
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b. Asking for opinions about the change
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c. Listening to feelings about the change
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d. Soliciting ideas to implement the change - ans-a. Explaining the details of the change
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Supervisors can delegate the power to complete a task but they cannot delegate
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a. individual worker assignments.
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b. multiple tasks to the same worker.
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c. accountability for completing the task.
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d. the same task to more than one worker - ans-c. accountability for completing the task.
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What is the value of analyzing past performance reviews when establishing an individual's
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professional development plan? * sd sd sd




a. Identification of development needs
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b. Determination of professional interests
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c. Measurement of performance improvements
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d. Discovery of professional development goals - ans-
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a. Identification of development needs
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What style of conflict management most encourages lose-lose outcomes? *
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a. Avoidance
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b. Compromise
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c. Competition
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d. Accommodation - ans-a. Avoidance
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Leaving notes on a day planner making marks on a calendar and utilizing smart device scre
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en pop-ups are examples of actions supervisors take to *
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1/1
a. discover previously unknown development opportunities.
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b. ensure they work on their development activities every day.
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c. minimize defensiveness when completing their development activities.
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d. seek and utilize honest feedback about their development activity progress. - ans-
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b. ensure they work on their development activities every day.
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, A hotel's front desk supervisor has just communicated a coming workplace change to one
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of the hotel's desk agents. The desk agent's reaction about the coming change seems to be
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one of great confusion. How is the desk agent likely feeling about the coming change?
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a. Sad sd




b. Mad sd




c. Glad sd




d. Scared - ans-d. Scared
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What employment-related variation is permitted to employees who utilize flex-time?
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a. Rates of pay
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b. Job assignments
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c. Arrival and departure periods
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d. Number of hours worked per week - ans-c. Arrival and departure periods
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What law mandates the use of the Employment Eligibility Verification Form (I-9)?
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a. Title VII of the Civil Rights Act
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b. Immigration Reform and Control Act
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c. Age Discrimination in Employment Act
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d. Patient Protection and Affordable Care Act - ans-b. Immigration Reform and Control Act
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A formal employee suggestion program is likely to fail when
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a. feedback is offered by supervisors.
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b. no feedback is offered by supervisors.
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c. written forms used to make suggestions are too short.
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d. supervisors encourage suggestions during coaching sessions. - ans-
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b. no feedback is offered by supervisors.
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What type of learner likes to see what they are learning?
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a. Visual sd




b. Tactilesd




c. Auditory
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d. Professional - ans-a. Visual
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Some supervisors fail to delegate even when they know an employee can do a good job be
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cause the supervisors are unwilling to
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a. provide additional worker training.
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b. share the credit for a job well done.
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c. give up their accountability for a delegated task.
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d. provide information needed to complete the task - ans-
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b. share the credit for a job well done.
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If supervisors are to be optimally effective in their jobs they must
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a. eliminate team member turnover.
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b. ensure all team members have equal skills.
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c. get to know each team member individually.
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