NAB + CORE EXAM with verified questions and
answers
Agenda carrying - Answers Employees skew information based on personal needs
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Selective hearing - Answers only hearing what you want to hear
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Differences in knowledge - Answers people perceive information differently based on knowledge
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Filter effect - Answers tells manager only what they think the manager wants to hear
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subgroup allegiance - Answers A subgroup demands allegiance from its members (nurses, kitchen
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staff)
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Status difference - Answers Staff hesitant to approach a member of a higher status - nurse aide to
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doctor
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language barrier - Answers staff does not understand technical jargon
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self-protection - Answers staff withholds information that reflects negatively on themselves
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Information overload - Answers Too much information and staff shuts down
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Adverse impact - Answers Hiring rate of minorities must be at least 80% of the majority
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, Job description - Answers Specifies job title, experience, and education requirements, salary,
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benefits, who you report to, and then tasks to do the job
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Values and norms - Answers These concepts relate to employee behavior and how we shape that
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behavior for our needs
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value - Answers is like a policy - it is vague (we respect resident rights)
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Norm - Answers specific like a procedure (it implements the value - we address all residents in a
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calm voice by their last name - expected behavior)
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Email - Answers Electronic communication through internet
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Fire wire - Answers High speed cable that physically connects equipment and transfers data
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between them at high speeds that the wire or cable glows from the fire and heat
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Bluetooth - Answers Hands free, wireless st st st st st
LIFO - Answers last in first out
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FIFO - Answers first in first out
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LIFO/FIFO - Answers These are used to calculate the value of inventory
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Periodic inventory - Answers do an initial inventory and then count inventory every 12 months
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perpetual inventory - Answers Counts inventory constantly throughout the year
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answers
Agenda carrying - Answers Employees skew information based on personal needs
st st st st st st st st st st
Selective hearing - Answers only hearing what you want to hear
st st st st st st st st st st
Differences in knowledge - Answers people perceive information differently based on knowledge
st st st st st st st st st st st
Filter effect - Answers tells manager only what they think the manager wants to hear
st st st st st st st st st st st st st st
subgroup allegiance - Answers A subgroup demands allegiance from its members (nurses, kitchen
st st st st st st st st st st st st
staff)
st
Status difference - Answers Staff hesitant to approach a member of a higher status - nurse aide to
st st st st st st st st st st st st st st st st st
doctor
st
language barrier - Answers staff does not understand technical jargon
st st st st st st st st st
self-protection - Answers staff withholds information that reflects negatively on themselves
st st st st st st st st st st
Information overload - Answers Too much information and staff shuts down
st st st st st st st st st st
Adverse impact - Answers Hiring rate of minorities must be at least 80% of the majority
st st st st st st st st st st st st st st st
, Job description - Answers Specifies job title, experience, and education requirements, salary,
st st st st st st st st st st st
benefits, who you report to, and then tasks to do the job
st st st st st st st st st st st st
Values and norms - Answers These concepts relate to employee behavior and how we shape that
st st st st st st st st st st st st st st st
behavior for our needs
st st st st
value - Answers is like a policy - it is vague (we respect resident rights)
st st st st st st st st st st st st st st
Norm - Answers specific like a procedure (it implements the value - we address all residents in a
st st st st st st st st st st st st st st st st st
calm voice by their last name - expected behavior)
st st st st st st st st st
Email - Answers Electronic communication through internet
st st st st st st
Fire wire - Answers High speed cable that physically connects equipment and transfers data
st st st st st st st st st st st st st
between them at high speeds that the wire or cable glows from the fire and heat
st st st st st st st st st st st st st st st st
Bluetooth - Answers Hands free, wireless st st st st st
LIFO - Answers last in first out
st st st st st st
FIFO - Answers first in first out
st st st st st st
LIFO/FIFO - Answers These are used to calculate the value of inventory
st st st st st st st st st st st
Periodic inventory - Answers do an initial inventory and then count inventory every 12 months
st st st st st st st st st st st st st st
perpetual inventory - Answers Counts inventory constantly throughout the year
st st st st st st st st st
