NUR402 Exam Save
Terms in this set (174)
- common source of conflict in professional setting include;
disputes over resources allocation or availability, personality
differences, differences in values, threats from inside or outside
1. Identify and describe
an organization, cultural differences, and competition
workplace sources of conflict in
nursing
- personal sources of conflict; differences in values, threats to
security or well-being, financial problems, and cultural
problems, family relationships
, - Assumes that group norms are used to socialize individuals
and individuals have the need to satisfy social relationships in
the workplace
- uses individuals need for satisfying social relationships in
workplace
- So ... get along, be part of the group to avoid social isolation
or rejection by work group
3 Key Strategies for
- Compliance focuses on the loss of social relationships if you
Implementation: Normative Re-
resist the change
educative Strategy
*change agent does not require legitimate power base, has
power through the ability to influence interpersonal
relationships at work
( Uses social orientation and the need to have satisfactory
relationships in the workplace as a method of inducing support
for change. Focuses on the relationship needs of workers.)
, "do it or get out"→uses power by a legitimate authority, political
clout, or economic sanctions
- Low on encouragement, little concern about employee
acceptance or resistance
3 Key Strategies for - Used when resistance is expected but it is not important to
Implementation: Power the power group
Coercive Strategy
Example: New privacy legislation
(Uses authority and the threat of job loss to gain compliance
with change)
- Assumes humans are rational and will use knowledge to
embrace change
- Group sees merit in change and will embrace it
- Knowledge and training used to encourage compliance
3 Key Strategies for
**very successful when little resistance anticipated
Implementation: Rational-
Empirical Strategy
(uses knowledge as a power base. Once workers understand
the organizational need for change or understand the meaning
of the change to them as individuals and the organization as a
whole, they will change.)
, 1. Changing Culture
- change of the underlying values and goals
2. Changing Structure
- altering authority relations, job design, or similar variables
5 Aspects of an Organization 3. Changing Technology
Impacted by Change - work process modifications, change in methods or equipment
4. Changing Physical Setting
- altering space and layout
5. Changing Human Resources
- change in employee skills, expectations, or behaviour
Nurse leaders use transformational leadership practices to
create and sustain healthy work environments
1.1 Nurse leaders build relationships and trust.
5 Practices of Transformational
1.2 Nurse leaders create an empowering work environment.
Leaders (RNAO NPG)
1.3 Nurse leaders create an environment that supports
knowledge and integration.
1.4 Nurse leaders lead and sustain change.
1.5 Nurse leaders balance competing values and priorities
Terms in this set (174)
- common source of conflict in professional setting include;
disputes over resources allocation or availability, personality
differences, differences in values, threats from inside or outside
1. Identify and describe
an organization, cultural differences, and competition
workplace sources of conflict in
nursing
- personal sources of conflict; differences in values, threats to
security or well-being, financial problems, and cultural
problems, family relationships
, - Assumes that group norms are used to socialize individuals
and individuals have the need to satisfy social relationships in
the workplace
- uses individuals need for satisfying social relationships in
workplace
- So ... get along, be part of the group to avoid social isolation
or rejection by work group
3 Key Strategies for
- Compliance focuses on the loss of social relationships if you
Implementation: Normative Re-
resist the change
educative Strategy
*change agent does not require legitimate power base, has
power through the ability to influence interpersonal
relationships at work
( Uses social orientation and the need to have satisfactory
relationships in the workplace as a method of inducing support
for change. Focuses on the relationship needs of workers.)
, "do it or get out"→uses power by a legitimate authority, political
clout, or economic sanctions
- Low on encouragement, little concern about employee
acceptance or resistance
3 Key Strategies for - Used when resistance is expected but it is not important to
Implementation: Power the power group
Coercive Strategy
Example: New privacy legislation
(Uses authority and the threat of job loss to gain compliance
with change)
- Assumes humans are rational and will use knowledge to
embrace change
- Group sees merit in change and will embrace it
- Knowledge and training used to encourage compliance
3 Key Strategies for
**very successful when little resistance anticipated
Implementation: Rational-
Empirical Strategy
(uses knowledge as a power base. Once workers understand
the organizational need for change or understand the meaning
of the change to them as individuals and the organization as a
whole, they will change.)
, 1. Changing Culture
- change of the underlying values and goals
2. Changing Structure
- altering authority relations, job design, or similar variables
5 Aspects of an Organization 3. Changing Technology
Impacted by Change - work process modifications, change in methods or equipment
4. Changing Physical Setting
- altering space and layout
5. Changing Human Resources
- change in employee skills, expectations, or behaviour
Nurse leaders use transformational leadership practices to
create and sustain healthy work environments
1.1 Nurse leaders build relationships and trust.
5 Practices of Transformational
1.2 Nurse leaders create an empowering work environment.
Leaders (RNAO NPG)
1.3 Nurse leaders create an environment that supports
knowledge and integration.
1.4 Nurse leaders lead and sustain change.
1.5 Nurse leaders balance competing values and priorities
