Wgu ITIL V4 Questions and Verified Answers

Governance

Ans: Enables the organization to maintain the alignment of its operations

with the strategic direction determined by its governing body.

ITIL (Information Technology Infrastructure Library)

Ans: A good-practice guidance applicable to all types of organizations that

provide services to businesses.

ITIL framework

Ans: A source of good practice in service management.

ITIL guiding principles

Ans: Help to guide organizational d...