Jackline98

What must you be to contact the Genesys Cloud Customer Care center? a. The designated contact b. A Genesys Cloud Developer c. A Genesys Cloud user d. A Genesys Cloud Admin - a. The designated contact What tool helps educate you on, test, and fine-tune Genesys Cloud APIs? a. Developer Tools b. Code Tools c. Implementation Tools d. API Tools - a. Developer Tools __________________ is one of the applications used for testing API calls. a. Postman b. Developer tool c. Genesys Clo...

Where do you configure recording policies? - The Admin page and under Quality, click Policies. What types of KPIs do evaluation forms track? - 1. Did not interrupt the caller unnecessarily. 2. Maintained control of the call. 3. Avoided the use of jargon/slang. 4. Maintained a level of courtesy throughout the call. What categories can you group evaluation questions? - 1. Opening 2. Communication Skills 3. Product Knowledge 4. Closing What is a critical question on the evaluation...

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX? A. Workgroups B. Rooms C. Groups D. Roles - Answer: D Which of the following are AND Evaluation Methods? (Choose three.) A. All skills matching B. Best available skills C. Bullseye matching D. Disregard skills E. Agent availability - Answer: ABC What is the distinguishing feature between queues and groups? A. Queues can ...

What historical statistics about Agents does Genesys Cloud collect? - Adherence, conformance, exceptions, exception duration, and impact of adherence to the organization How is an Agent's percentage of conformance calculated? - (total in conformance time / total time for scheduled activities for conformance in interval) * 100 How does Genesys Cloud calculate adherence exceptions? - By combining the presence/status data and schedule data. Currently, adherence exceptions can only ...

What are Core Services? - Core Services power the building blocks of every Genesys Cloud organization. They manage account configuration, directory search, user membership, phone call routing, agent assignment, and more. What are Communication Services? - Contact between individuals and groups are handled by the Communication Services. These are responsible for managing phone calls, chats, voicemail, and faxing. What are Application Services? - The Application Services provide the...

You can use a Performance Dashboard in full-screen mode to display a real-time dashboard for others to monitor in your contact center. - True - False - True Performance Dashboards cannot be shared with others. - True - False - False The Queues view shows data for the current interval only. Historical data is not available. - True - False - False Which of these views would you use to see how long an agent has spent in each status? - Agent Performance Summary - Agent Status Su...

This option prevents agents from setting themselves back to available if they complete after call work early. They remain in ACW status and automatically return to available status at the end of the time-out period. A. Optional B. Mandatory, Discretionary C. Mandatory, Time-boxed D. Mandatory, Time-boxed no early exit E. Agent requested - D. Mandatory, Time-boxed no early exit After the agents complete an interaction, this option immediately places them in an idle state and availabl...

What type of API requests are included in the API usage view? Select all that apply. a. POST b. GET c. DELETE d. PUT e. All of the above - e. All of the above Under the fair usage policy, Genesys Cloud offers a robust public API that enables customers to build integrations between Genesys Cloud and their own__________________. Select all that apply. a. third-party apps b. software and systems c. third-party API d. third-party extensions - A, B, and D. You can view the number o...

When driving on icy roads, how much should you reduce your speed? - Slow down to a crawl. When should you dim your high beams? - 500 feet on approach, 300 feet on following. When in town, how far ahead should you be looking? - 10-15 seconds. When out of town, how far ahead should you be looking? - 20-30 seconds. What is the first thing you should do if your breaks fail? - Pump breaks. How many seconds does it take for your eyes to recover from the glare of headlights? - 5 ...

Inspection license is valid for how many years? - 5 years When testing brake hydraulic system there should be how much pedal travel left? - 1/3 remaining Pounds of force on non power brake hydraulic systems - 40-60lbs Pounds of force on power brake hydraulic systems? - 15- 20lbs Required tread depth for a vehicle to pass inspection? - 2/32nds of an inch Splash guards must be on vehicles register for over ------- pounds? - 6,000 GVWR Reject vehicle if it was manufactured af...

High-volume (high inventory turnover) businesses such as grocery stores and pharmacy chains generally have __ profit margins - low Asset Turnover - - Measures how efficiently a company uses its assets to generate sales. Gross Profit Rate - - Indicates a company's ability to maintain an adequate selling price above its cost of goods sold. Earnings Per Share - A measure of the net income earned on each share of common stock. Price-Earnings (P-E) Ratio - Reflects investors'...

What is the MINIMUM thickness of an 8" galvanized steel lowheat appliance vent connector? - 0.023" What is the MINIMUM size clear access opening for a trapdoor or scuttle used to access appliances installed on a roof? - 22" x 24" An appliance installed in an attic shall have a platform to service in front of the appliance. What is the MINIMUM size of the structure? - 30" X 30" What is the MAXIMUM horizontal length of a Type B double-wall vent connector? - 100% o...

11 In Maine, property disclosure must be: a. Signed by the Seller b. Signed by the licensees to the transaction c. Available on MLS d. In writing - d. In writing 12 Which of the following must a buyer agent disclose to his client regarding the heating system of a residential property? a. The current price per gallon for heating fuel b. The advisability of replacing baseboard heat c. Malfunctions within the last two years d. Malfunctions during the time the seller owned the property -...

What is the minimum vertical distance to the bottom of a combustion air intake located on the exterior of a building above adjacent finish ground level? - 12" A residential boiler or furnace with a listed gas conversion burner and draft hood with a type B gas vent shall have a minimum clearance from combustible materials of? - 6" NFPA 54 Table 12.8.4.4 What is the maximum btu/hr input for an unlisted decorative appliance installed in a vented fireplace with an 18 foot tall chi...

1. Under what sales price of a Maine property sold by a nonresident does the seller does not owe any Maine Nonresident Withholding tax? A. $100,000 B. $125,000 C. $150,000 D. $200,000 - Your answer: A. $100,000 2. How long does the designated broker have to deposit an earnest money check after acceptance of the offer? A. 2 calendar days B. 2 business days C. 5 calendar days D. 5 business days - Your answer: D. 5 business days - You are correct. Earnest money checks must be deposi...

What is the first thing you should do when confronted by an oncoming vehicle in your lane? - Blow your horn and flash your lights to alert the other driver When operating your vehicle on ice or snow, it takes ___ to ___ times as much distance to stop your vehicle as it does on dry pavement - Three to Twelve According to the National Highway Traffic Safety Administration, about ___% of all deaths and serious injuries occur in cars traveling under 40 MPH within 25 miles from one's h...

DPAS 1020 PACKAGE DEAL COMBINED SETS | TEST YOUR KNOWLEDGE

When you select to Inv by Maint, what field is updated when the Maintenance and Utilization (M&U) Work Order-Receipt Dt and Return Dt are entered? - Last Inv Dt You should use the Security POC email address to report security issues. - False General Signature Blocks for initialized Inventory and Reconciliation Reports are set using Report/Form Messages. - False Batch processes are grouped transactions that are automatically scheduled to run at a time when they do not interfere wit...

Site transfers are similar to UIC transfers. - True If a Stock Number is changed to a Stock Number with the same ACC, the attributes do not remain with the asset. - False Site transfers occur between different __________ within DPAS. - Agencies or Commands __________ allows documentation to be available as it was prepared by the vendor; this reduces the keying of data and improves accuracy. - WAWF A document number is mandatory for Site to Site transfers. - True You select Pe...

If you select the Print Label checkbox on the Location Add page, Web DPAS places a request on the Print AIT Labels Requested tab for future formatting and printing of that label. - True Location names cannot be updated. If a change is required, a new location must be built. - True Once you add a CAGE Code to DPAS, it cannot be updated. - True A contractor can be deleted if open contracts exist. - False If an invalid CAGE Code was entered in DPAS, the record must be deleted and ...