TESTBANK - Operations Management, 7th. Canadian Ed. Stevenson, Hojati, and CAO. McGraw-Hill X-



1 Introduction to Operations Management 1



Chapter Overview 1



What is Operations Management? 2



Differences between Manufacturing and Service Organizations 4



Operations Management Decisions 6



Historical Development 9



Today’s OM Environment 17



Operations Management in Practice 17



Within OM: How It All Fits Together 18



The Supply Chain Link 20



The Sustainability Link 20
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