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AHLEI 2024/2025 updated Questions And Answers 100% correct Supervision,3700 Certification Exam, Marketing and Sales, Hospitality Manager

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. PeopleOrganizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matchingdivision of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let ...

Chapter 1 Noncommercial operations o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers helps managers organize their planning and effectively operate each service outlet. Multi-unit organizations popular because they provide brand recognition. o Opportunity to ...

Which of the following would be classified as a noncommercial food service operation? a. a snack bar located in an airport terminal b. a meal program at a college or university c. a concession stand at a sports facility d. an upscale, fine dining facility at a resortb. a meal program at a college or university Which of the following would be classified as a commercial food service operation? a. meals prepared and served in a nursing home b. a lunch program offered by a local school system...

economy, mid-market and luxury what are the three basic service level categories of hotels? housekeeping labor expense may be higher for suite hotels than for other properties in the midrange service category which of the following is true? organizational chart which of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments? food and beverage department which of the following hotel departments is fr...

Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel are generally a function of the marketing a...

Account Receivable SystemA system to account for revenue that is due (has been earned) but not yet collected Accural Accounting SystemAn accounting system that matches revenue generated with the expenses incurred to generate the revenue Commercial Food Service OperationFood service operation found in lodging properties, clubs, restaurants, and other businesses; these operations exist to make a profit from food and beverage products. Contract Management Company (food services)A for-profit ...

Why is it important that you, a hospitality student or professional, study accounting? As a user of financial information, you need to know how the information is processed and how reports are prepared. The fundamental purpose of accounting is to: provide accurate, useful, and timely financial information. The fundamental accounting equation is: assets = liabilities + equity In the double-entry system of accounting: equal dollar amounts of debits and credits must be entered for each busin...

What is the first service opportunity for CVB's?When leisure visitors "bite on the promotional hook" offered through the bureau's marketing efforts. Who should answer a CVB's telephones?The "director of first impressions"- someone with a cheery disposition who loves to help others and solve problems. They ideally know the destination well but when forced to choose, go for the attitude. What should a CVB website offer the leisure visitor?provide all available information about the de...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

Chain Hotela hotel owned by or affiliated with other properties economy/limited serviceA level of service emphasizing clean, comfortable, inexpensive rooms that meet the most basic needs of a guest. Economy or limited service hotels appeal primarily to budget minded travelers FranchisingA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities (franchisees) right to conduct such a business prov...

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employees ...

Back of the houseThe functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'orthe international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedulean adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential functio...

Wellcare/Centene ACT Mastery Exam Questions And Answers 100% correct Verified

Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary.1 Which elements are available as part of Wellcare's Sales Support model?All of these Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiumsFalse Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or specialistsTrue At the end of this course, ...

Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True FalseTrue The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan provider. The disclaimer must be: (Select all that apply.) a. Included in any marketing materials, including print materials and television advertisements developed, used, or distributed by the TPMO. b. Verbally conveyed within the first minut...

TrueCentene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True False d. All of the aboveWhich of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. d. All of the above a, b,...

During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. a. True b. FalseTrue When a paper SOA form is used, it must be completed __________ hosting the sales presentation. a. Prior to b. During c. AfterA. Prior to Brokers/Agents can submit a support ticket online through their Centene Workbench portal. Select one: True FalseTrue Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presen...

In 2021, Centene is offering which of the the following types of Medicare Advantage Prescription Drug (MAPD) products? A. HMO and HMO/POS B. DSNP and CSNP C. PPO D. PFFSE. All of the above Beneficiaries who are first eligible for Medicare have a seven-month Initial Enrollment Period to enroll in a Medicare Advantage Plan. If eligible for Medicare, beneficiaries can sign up during the seven-month period that: A. Begins three months before the month in which the member turns 65. B. Inclu...