According to Peplau's Theory of Interpersonal Relations, establishing early rapport

allows the role of the nurse to evolve from stranger to: - resource person, teacher,

leader, surrogate, technical expert, and counselor

Active Listening - involves preparing to be fully attentive to the interaction

-note verbal and non-verbal cues

• including what is said and how it is said

-indicate attentiveness through their feedback and body language

Advanced communication skills - critical liste...