Which of the following statements best describes employee empowerment? - Employee

empowerment gives employees the authority to make on-the-spot decisions to respond to guest

needs-decisions that used to be made only by managers.

When an inquiry call is received by the sales department: - It's important to listen and ask

questions to determine the caller's needs.

Having employees spend a night as "guests" in the property is an effective way of: -

increasing the product knowledge of empl...
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