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_____________ is a tool that identifies all stakeholders and defines the starting and ending points in a process. - SIPOC ______________________ are variables that occur sometime during the process that affect an output measure. - In process measures ________________________ can be defined as, observations that are numerically distant from the rest of the data set. - Outliers (T/F) Control charts can never be used for trend analysis. - FALSE (T/F) The mean value is used to calculate the u...

2 Types of Quality Cost - the cost of poor and quality cost of good quality ABLE - corrective action preventative action ABLE - Asses steps - 1. Determine if an ERA is needed 2. If a customer is impacted make sure contact is made per OpCo policy 3. Establish small team 4. Define and describe the correct problem Applying QDM in our daily work helps us - work smarter and achieve more. Assess Tools/Deliverables - 5 W's 2 H's Interim control or correcting actions Opportunity statement Da...

________ helps you rate how well each design attribute addresses a customer requirement PDPC - Selection Matrix - Multivoting - None of the Above - None of the Above A ____________ helps converts customer requirements to design attributes for a process/product - QFD A control chart can be used to: - Monitor the degree of variation in a process Judge whether or not a process is statistically in control Find and correct problems in an ongoing process All of the above A diagram used to brai...

1. ___________ is a structured system of team polling that can reduce a long list of options to a few. a. Multivoting b. Flowchart c. Brainstorming d. Five why's - 1. A great tool for managing change is a. RACI chart b. Brainstorming c. Impact Analysis d. Gap Analysis - 1. As a QAT facilitator, what should you do to get a meeting back on track? a. Table or aside irrelevant topics until later b. Make the team resolve their issues immediately c. Be professional when speaking to par...

A company that is organized across international boundaries, with decentralized authority and substantial autonomy at each business via subsidiaries, franchises, or joint ventures, has: A. a global strategy. B. a transnational strategy. C. an international strategy. D. a multidomestic strategy. - D. a multidomestic strategy. A firm can effectively use its operations functions to yield competitive advantage through all of the following except __________. A. maintaining a variety of ...

A forecast that projects a company's sales is A.an economic forecast. B.a demand forecast. C.an environmental forecast. D.a technological forecast. - B.a demand forecast. A measure of the strength of the relationship between two variables is referred to as the A.coefficient of correlation. B.standard deviation of the estimate. C.coefficient of determination. D.standard error of the estimate. - A.coefficient of correlation. A strategy is A.the purpose for which an organization is esta...

A crossover chart for process selection focuses on: labor costs. material cost. both labor and material costs. fixed and variable costs. fixed costs. - d A fast food restaurant is an example of A. low customization and low degree of labor. B. high customization and high degree of labor. C. high customization and low degree of labor. D. low customization and high degree of labor. - A, low, low A fixed-position layout: groups workers to provide for movement of information. address...

"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type? A)intermittent production B)warehouse layout C)fixed-position layout D)work cell E)job shop - D) Work Cell [find in textbook]: Based on his 14 Points, Deming is a strong proponent of: A)looking for the cheapest supplier. B)inspection at the end of the production process. C)training and knowledge. D)an increase in numerical quotas to b...

A crossover chart for process selection focuses on: A. labor costs. B. material cost. C. both labor and material costs. D. fixed and variable costs. E. fixed costs. - D. fixed and variable costs. A fast food restaurant is an example of A. high customization and low degree of labor. B. high customization and high degree of labor. C. low customization and high degree of labor. D. low customization and low degree of labor. - D. low customization and low degree of labor. A fixe...

A lawnmower assembly plant uses a variety of nuts, bolts, screws, and other fasteners in its operation. Its supplier delivers these items directly to the point of use on the assembly line and ensures that there are always sufficient quantities of fasteners to maintain the production schedule. This is an example of - vendor-managed inventory. A supply chain includes - suppliers; manufacturers and/or service providers; and distributors, wholesalers, and/or retailers who deliver the product an...

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