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Franchise - correct answer a contractual agreement between a parent company and a franchisee to distribute goods and services Corporation - correct answer a form of business ownership that is owned by stockholders who have purchased units or shares of the company Elastic Demand - correct answer demand that changes according to changes in price Inelastic Demand - correct answer demand that is not affected by changes in price. Unitary Demand - correct answer when sales remain the sa...

Limited Liability Company (LLC) - correct answer Hybrid form of business enterprise that offers the limited liability of a corporation and the tax advantages of a partnership (owners are called members) who have played a key role in contributing to the company's tortious conduct - correct answer Penny McFarland was activities director at a retirement home in VA. Her supervisor told her to take patients out for a walk when it was 95 degrees and she complained and was fired. She sued managers ...

Organizational Effectiveness - correct answer The degree to which the organization achieves a stated goal, or succeeds in accomplishing what it tries to do. Organization Efficiency - correct answer The amount of resources used to accomplish the organizations goals. The four functions of management - correct answer Planning, Organizing, Controlling, and Leading. Planning - correct answer The management function for designing goals for future purposes. Organizing - correct answer This ...

Management - correct answer the pursuit of organizational goals efficiently and effectively by integrating work of people through -planning -organizing -leading -controlling the organizations resources Organization - correct answer group of people who work together to achieve some specific purpose 4 functions of management - correct answer planning organizing leading controlling Level of management - correct answer top managers middle managers first-line managers non-manag...

what is management? - correct answer getting work done through others what is efficiency? - correct answer getting work done with minimum effort, expense or waste what is effectiveness? - correct answer accomplishing taks that help fulfill organizational objectives how and why are efficiency and effectiveness important to managers? - correct answer if you accomplish these 2 things together a manager can be very successful what are the 4 functions of management? - correct answer 1. pl...

Manager - correct answer Someone who coordinates & oversees the work of other people so that organizational goals can be accomplished First-line Managers - correct answer Managers at the lowest level of management who manage the work of nonmanagerial employees Middle Managers - correct answer Managers between the lowest level & top levels of the organization who manage the work of the first-line managers Top Managers - correct answer Managers at or near the upper levels of the organizat...

ethics - correct answer the set of moral principles or values that defines right and wrong for a person or group ethical behavior - correct answer behavior that conforms to society's accepted principles of right and wrong workplace deviance - correct answer unethical behavior that violates organizational norms about right and wrong production deviance - correct answer unethical behavior that hurts the quality and quantity of work produced property deviance - correct answer unethical...

Organization - correct answer a group of people who work together to achieve some specific purpose Management - correct answer defined as: -the pursuit of organizational goals efficiently and effectively by -integrating the work of people through -planning, organizing, leading, and controlling the organization's resources Simply put: -the art of getting things done through people Efficient - correct answer to be _____________ means to use resources - people, money, raw materials, and...

The _____ of globalization suggests that globalization is neither recent nor one-directional. - correct answer pendulum view Which of the following is true of the Group of 20 (G-20)? - correct answer It only has 19 member countries. Which of the following countries would be characterized as an emerging economy? - correct answer Brazil People who live in the Triad countries comprise the _____ of the global economic pyramid. - correct answer top tier Expats often receive significant __...

Sales Roadmap - correct answer 5 parts: The Approach, Needs Identification, Product Presentation, Overcoming Objections, Close The approach: - correct answer - Professional Introduction - Build Rapport - Goals of meeting - Transition into Needs ID Needs ID: - correct answer - Uncovers decision process - Determines relevant facts about buyer - Gains understanding of problems/challenges - Explores implications and need-payoff - Summarizes issues and transitions Product Presentation...

what is Gartner? (the world's leading ... company) - correct answer the world's leading information technology research and advisory company what does Gartner do? (3 things) - correct answer 1. Research everything there is to know about IT 2. Analyze and publish that research 3. Provide the research to inform their clients' marketing and technology decisions how many analysts does Gartner have? (who research everything there is to know about IT) - correct answer 1,200+ analysts Ga...

Key Account Management - correct answer the process of building long-term relationships with your company's most valuable accounts to provide dedicated resources, unique offers, and frequent contact is what? - correct answer key account management what are the benefits of key account management? - correct answer - small % of customers = large % of revenue - better use of sales resources (lower costs) - will spend more with you over time - higher likelihood of close - reduced pricin...

Management's most powerful tool for winning employee commitment to good strategy execution and operating excellence is: - correct answer A properly designed system of rewards and incentives The principal managerial actions and initiatives undertaken in the strategy execution process include which of the following? - correct answer All of these Which of the following is not characteristic of a compensation and reward system designed to help drive successful strategy execution - correct ans...

What is the dominant healthcare delivery system in the USA - correct answer Managed care, employers and government are primary suppliers What Population does the VA serve - correct answer Veterans TRICARE is insured for military personnel active and non-active Describe the affordable care act and its role in healthcare reform - correct answer Main goal was to expand coverage increase access to care Medicaid expansion and take away pre-existing conditions List for key characteristics of ...

Capitation A - correct answer covers all services an enrollee may need during an entire year Market Justice - correct answer most equitably distributed through the market forces of supply and demand, rather than government interventions. Distributed on the basis of willingness and ability to pay Social Justice - correct answer An ideal that embraces all aspects of civilized life and that is linked to fundamental notions of fairness and to cultural beliefs about right and wrong. defensiv...

Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on all of these except: A) Duplication of Effort B) Access to specialists C) Decrease provider communication D) Cost - correct answer C An ACO (Accountable Care Organization) earns additional money by: A) Setting a flexible fee schedule B) Getting a share of money it saves Medicare C) Producing better patient results D) Both C & B - correct answer D All Americans have the right to __________under...

This kind of medicine treats the whole person. (Physical, Mental, Spiritual) - correct answer Holistic Relatively severe, episodic (short duration) and often treatable - correct answer Acute Less severe, but long and continuous. Can be controlled but can lead to serious complications - correct answer Chronic The market tells us what type of healthcare we need. If a service is not being used, there will not be a lot of that particular service. - correct answer Market Justice Individua...

What was the Health Care Quality Act of 1986 supposed to provide when enacted? - correct answer Legal data on healthcare providers What was the ACA of 2010 supposed to do? - correct answer Provide universal access What is the primary reason that the U.S. has a significant disparity problem in accessing healthcare? - correct answer Because of the lack of workable strategies True or false? AARP would be an example of an interest group. - correct answer TRUE True or false? Redistributiv...

Which important change in the U.S. healthcare system was made with the enactment of the Social Security Act? - correct answer It funded payments through the federal government and the states. Why is the federally sponsored health insurance program known as Medicare important in the development of delivery of care in the U.S.? - correct answer It provides persons over age 65 with benefits for inpatient hospital services. Medicaid is a state-managed and dually funded program. States have som...

Why is hand hygiene so important in healthcare? - correct answer - it is a great way to prevent the spread of infections, - preventing the spread of germs is especially important in hospitals and other facilities, - it contributes significantly to keeping patients safe - It is a simple, low-cost action to prevent the spread of many of the microbes that cause healthcare-associated infections (HAI) What are the six phases of the nursing process? - correct answer 1. Assessment 2. Diagnosis ...