Desire to understand and be sensitive to feelings, beliefs and situation. - correct answer Empathy



This is the expression of value and flexibility to meet the patients' needs based on their unique situation. - correct answer Respect



Ability to respond truthfully. - correct answer Genuineness



Ability to respond using specific terms - correct answer Concreteness



This is used to clarify the message received or decoding the actual meaning. - correct answer Confrontation



Be aware of c...
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