IHI QI 105



What are the four phases of an improvement project?



a) Plan-Do-Study-Act

b) Innovation-Pilot-Study-Act

c) Plan-Implement-Pilot-Spread

d) Innovation-Pilot-Implementation-Spread - Answer- d) Innovation-Pilot-Implementation-Spread



How should Sandy and her improvement team try out the new process for improving pain control?



a) Test the new process with one patient and closely review the results.

b) Bring together a group of stakeholders to develop an implementation plan.

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