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Examen
WGU (C429) Healthcare Operations Management – Preassessment Questions and Answers Already Passed
The support staff of a large urgent care facility sees no career advancement opportunities within 
the organization. The organization knows it must identify other ways to increase job satisfaction 
or there will be high employee turnover. 
Which action can improve job satisfaction in this scenario? 
-Starting recognition programs 
-Conducting employee surveys 
-Providing autocratic leadership 
-Increasing horizontal communication Starting recognition programs 
A hospital's governing board of tr...
Examen
WGU C429 Healthcare Operations Management – Questions and Answers Graded A+
Stakeholders Healthcare leaders must respond to the needs of 
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets 
their interests. 
patient Leaders must facilitate the building of a culture 
that encourages staff to consider the _____ perspective. 
goals Leaders should set realistic, achievable ____ and 
benchmarks for quality of care, patient satisfaction, and staff satisfaction. 
Healthcare Organization 
technology 
community The HCO (______ ______...
Examen
WGU C429 Healthcare Operations Management Latest 2022 Graded A
improve employee performance through observation and feedback 
e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills have 
slow response times for some units. Manager participation with Debriefing 
Meeting with employees to understand their concerns promote a sense of teamwork among 
employees. 
e.g. hospital is opening soon. CNO learns that several employees are getting into arguments. 
Asking employees to work together resolve department issues like too...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management Questions and Answers Graded A+
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on 
A) Duplication of Effort 
B) Access to specialists 
C) Decrease provider communication 
D) Cost C 
An ACO (Accountable Care Organization) earns additional money by: 
A) Setting a flexible fee schedule 
B) Getting a share of money it saves Medicare 
C) Producing better patient results 
D) Both C & B D 
All Americans have the right to __________under the Affordable Healthcare Act. 
A) Basic Care 
B) Purchase C...
Examen
WGU C429 Healthcare Operations Management – Questions and Answers Graded A+
Stakeholders Healthcare leaders must respond to the needs of 
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets 
their interests. 
patient Leaders must facilitate the building of a culture 
that encourages staff to consider the _____ perspective. 
goals Leaders should set realistic, achievable ____ and 
benchmarks for quality of care, patient satisfaction, and staff satisfaction. 
Healthcare Organization 
technology 
community The HCO (______ ______...
Examen
WGU C429 Questions and Answers Already Passed
Community hospital A short-stay general or specialty (e.g., women's, children's, eye, 
orthopedic) hospital, excluding those owned by the federal government 
Well-Managed Healthcare Organization The _________________________________ 
describes how excellence is achieved by large HCOs. It identifies the essential functions, their 
organization, and the measures that document their performance. 
vertical integration Large HCOs and healthcare systems have a very different vision, called 
vertical...
Examen
WGU C429 Questions and Answers Already Passed
Community hospital A short-stay general or specialty (e.g., women's, children's, eye, 
orthopedic) hospital, excluding those owned by the federal government 
Well-Managed Healthcare Organization The _________________________________ 
describes how excellence is achieved by large HCOs. It identifies the essential functions, their 
organization, and the measures that document their performance. 
vertical integration Large HCOs and healthcare systems have a very different vision, called 
vertical...
Examen
WGU (C429) Healthcare Operations Management – Preassessment Questions and Answers Already Passed
The support staff of a large urgent care facility sees no career advancement opportunities within 
the organization. The organization knows it must identify other ways to increase job satisfaction 
or there will be high employee turnover. 
Which action can improve job satisfaction in this scenario? 
-Starting recognition programs 
-Conducting employee surveys 
-Providing autocratic leadership 
-Increasing horizontal communication Starting recognition programs 
A hospital's governing board of tr...
Examen
WGU C429 Healthcare Operations Management Pre-Assessment Questions and Answers Latest 2023/2024. 4th Jan 2024
2. Who is a stakeholder in the medical practice? 
A. Only people who own stock in the medical practice. 
B. Anyone who is affected by the medical practice. 
C. Patients, employees and owners of the medical practice. 
D. Only an owner or employee of the medical practice.
Lote
WGU C427 Questions and Answers Already Passed
WGU Questions and Answers Already Passed
Examen
WGU C429 Questions and Answers Already Passed
Community hospital A short-stay general or specialty (e.g., women's, children's, eye, 
orthopedic) hospital, excluding those owned by the federal government 
Well-Managed Healthcare Organization The _________________________________ 
describes how excellence is achieved by large HCOs. It identifies the essential functions, their 
organization, and the measures that document their performance. 
vertical integration Large HCOs and healthcare systems have a very different vision, called 
vertical...
Examen
WGU C429 Questions and Answers Already Passed
Community hospital A short-stay general or specialty (e.g., women's, children's, eye, 
orthopedic) hospital, excluding those owned by the federal government 
Well-Managed Healthcare Organization The _________________________________ 
describes how excellence is achieved by large HCOs. It identifies the essential functions, their 
organization, and the measures that document their performance. 
vertical integration Large HCOs and healthcare systems have a very different vision, called 
verti...
Examen
WGU C429 Healthcare Operations Management Latest 2023 Graded A
improve employee performance through observation and feedback 
e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills have 
slow response times for some units. Manager participation with Debriefing 
Meeting with employees to understand their concerns promote a sense of teamwork among 
employees. 
e.g. hospital is opening soon. CNO learns that several employees are getting into arguments. 
Asking employees to work together resolve department issues like t...
Examen
WGU C429 Healthcare Operations Management – Questions and Answers Graded A+
WGU C429 Healthcare Operations 
Management – Questions and Answers 
Graded A+ 
Stakeholders Healthcare leaders must respond to the needs of 
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets 
their interests. 
patient Leaders must facilitate the building of a culture 
that encourages staff to consider the _____ perspective. 
goals Leaders should set realistic, achievable ____ and 
benchmarks for quality of care, patient satisfaction, and staff ...
Examen
WGU C429 Questions and Answers Already Passed
WGU C429 Questions and Answers 
Already Passed 
Community hospital A short-stay general or specialty (e.g., women's, children's, eye, 
orthopedic) hospital, excluding those owned by the federal government 
Well-Managed Healthcare Organization The _________________________________ 
describes how excellence is achieved by large HCOs. It identifies the essential functions, their 
organization, and the measures that document their performance. 
vertical integration Large HCOs and healthcare sy...